partnership ams and amsbg for a successful it project
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Partnership AMS and amsbg for a successful IT project. project AMS2000 plus. The Public Employment Service of Austria. the leading service provider to the Austrian employment market about 4500 employees

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partnership ams and amsbg for a successful it project
Partnership AMS and amsbg

for a successful IT project

project AMS2000plus

partnership AMS and amsbg /GM

the public employment service of austria
The Public Employment Service of Austria
  • the leading service provider to the Austrian employment market
  • about 4500 employees
  • central head quarter, 9 organisations in the provinces and 97 regional offices in Austria
  • unemployment rate (EUROSTAT) 4,3%
  • about 438.000 job placements (2003)
  • about 298.000 job offerings with AMS (2003)

partnership AMS and amsbg /GM

organisation of ams
Organisation of AMS

Federal ministry of finance

FM for Economic Affairs

and Labour

Federal Organisation

Administrative council

Executive board (2 directors)

Federal administrative office

9 Regional Organisations

Regional directorate

Regional director

Regional office

97 Local Organisations

Local advisory council

Local director

Local office

partnership AMS and amsbg /GM

one stop shop the daily business
One stop shop – the daily business

Local office-Three areas concept

Info-Zone

Service-Zone

Counselling-Zone

General Services

Basic Service

Special Service

  • intensiv guidance and taking care
  • active support in job search
  • employment promotion
  • Information
  • Self Service
  • Career Information Center
  • initial counselling
  • data entry
  • immediate placement
  • security of subsistence

partnership AMS and amsbg /GM

ams processes are it supportet

Counselling & Placement Service

AMS – Processes are IT supportet

www.

ams.

or.at

Jobseeker´s Support

Labour Market Promotion

UnemploymentInsurance

Foreign labour Permission

Employer´s Support

DWH

Public Information

partnership AMS and amsbg /GM

the future of ams

corporate strategy

process-oriented

self-service

MIS

  • projected development ofself services
  • multi channel strategy(Internet, Call Center,..)
  • development of eServices
  • cross linking all matterswith web-based services(first priority in it-development)
  • start process – orientedDWH
  • centralisation of data
  • install a system ofmanagementperformance figures for IT
  • transition to a processoriented organisation in all levels
  • harmonising data flow through comprehensive workflows
  • establishment of services for companies and build (key) account management
The future of AMS

partnership AMS and amsbg /GM

structure and organisation of amsbg
structure and organisation of amsbg

board

Straubinger Heidinger

Account Center

Solution Center

Operation Center

Corporate Function

Consulting

Liedl ( 3)

Operation & IT-Systems

Insam (19)

Financial Controlling

Kitzhofer (7)

Application Development

& Integration

Pusch (21)

System Integration

Tomaszovits (13)

Business Development

Austria

Liedl (3)

Software Innovation

Weidacher (2)

Human Resources

Krammer (3)

Regional Support

Moser / Pernkopf / Liedl (7)

Technology Innovation

Foidl (4)

Application Management

Fritz (14)

Marketing &

Communication

Futterer (2)

IT-Security

Proyer (T-SA)

Quality Management

Warmuth (EDVg)

Customer Service

Grafenauer (6)

GS

Wien / Niederösterr.

Burgenland / BGS

Loidolt

GSKärntenNössler

GS

SteiermarkRafling

GS

OberösterreichGruber

GS

SalzburgLumpe

GS

Tirol / VorarlbergAngerer

Business Development

International

Schuld (3)

Romania

NEA

Germany

BA

South Africa

PES

partnership AMS and amsbg /GM

a special ppp model

Proposalforsaving-potentials

(Innovation)

partially

integration

of employees

a special PPP-Model

expansion of a classic outsourcing-contract about components of a PPP-Model

Public

Planing, Controlling,

Financing, Ownership

service-

offerings

-

contract

based

Call for service offerings(tender)

Private

service offerings by amsbg

partnership AMS and amsbg /GM

strategic partnership
Strategic partnership

Business strategy

Business

Consulting

amsbg

The IT-Strategy follows the business strategy of AMS and support as best as possible

IT strategy

Solution

Operating

User

IT consulting

Development

Release-management

EAI

eServices

Acquisition and

Business management

for data center, ASP and

networks

Help Desk

Training

Services

partnership AMS and amsbg /GM

scope of services
Scope of services

Operating

IT & Solution Consulting

Project Management

Application Development Services

Business Solutions & Products

Systems Integration

Operation Related Services

Solution

Product Related Services

Customer Training

Help Desk

User

partnership AMS and amsbg /GM

advantages and benefits for public employment services
Advantages and benefits for Public Employment Services
  • Strategy
  • Service
  • Expenses
  • Staff

Professional,

need specific

IT outsourcing

enables

unrestrictedfocus and concentration

on core business

  • for:
  • lower unemployment rate
  • shorter period spent
  • faster jobplacing
  • satisfied AMS customer

partnership AMS and amsbg /GM

advantages and benefits for public employment services1
Advantages and benefits for Public Employment Services
  • Focus on core business
  • Flatable costs
  • Risk transfer to service enterprise
  • Flexible reaction to modified requirements
  • Regular availability of state of the art-technology
  • Effects of acceleration and efficiency increase by goal-oriented tasks and splitted functions

Strategy

partnership AMS and amsbg /GM

advantages and benefits for public employment services2
Advantages and benefits for Public Employment Services
  • Fast availablity of professional services
  • Customer oriented services
  • Implementation of IT projects without internal restrictions
  • Assured SLA for top level availability and security

Service

partnership AMS and amsbg /GM

advantages and benefits for public employment services3
Advantages and benefits for Public Employment Services
  • Definite cost reduction
  • Saving potentials in IT operating
  • No problem to hire staff
  • Solved qualification problems
  • Management discharge

Expenses

Personal

partnership AMS and amsbg /GM

made possible by the strong partner amsbg
... made possible by the strong partner amsbg

amsbg has proved its achievement potential

  • ... responsibilities for projects since more than 10 years
  • ... local closeness by branch offices in provincies
  • ... reemployment of former AMS employees
  • ... exclusive focus on AMS projects
  • ... innovation owner with long lasting experience
  • ... unique branch know-how in connection between IT and– job-market
  • ... developing relations with leading Public Employment Service Organisations in Europe

partnership AMS and amsbg /GM

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