IT 284 help teaching effectively / it284helpdotcom

1. IT 284 help teaching effectively / it284helpdotcom

2. IT 284 help teaching effectively • IT 284 Week 1 CheckPoint 1 The Customer Service Model • IT 284 Week 1 CheckPoint 2 Computer Support Dependencies • IT 284 Week 1 Assignment Defining Computer Support • IT 284 Week 2 CheckPoint Communication Techniques • IT 284 Week 2 DQs • Research, using at least 3 references, and Write, in APA format, a 700-word paper in response to the following: •  You are a support technician manager building a help desk team. Your primary operation is to service customers with both hardware and software issues from a variety of PC platforms. Explain the position of a help desk worker to your newly-hired employees. Your paper must include the following IT 284 Entire Course IT 284 Week 1 Assignment Defining Computer Support (UOP)

3. IT 284 help teaching effectively • Write a 200- to 300-word response to the following: As a customer support technician, there are many tools that facilitate prominent • Write a 200- to 300-word response to the following: Computer support plays a vital role in an organization’s operations. Include how computer support interrelates with various departments such as HR, finance, marketing, and operations. IT 284 Week 1 CheckPoint 1 The Customer Service Model (UOP) IT 284 Week 1 CheckPoint 2 Computer Support Dependencies (UOP)

4. IT 284 help teaching effectively • Write a 200- to 300-word response to the following: Building rapport with your customer is an inevitable component of computer support • What are some trends that computer support has witnessed over the past 10 years? How does the cost benefit of operating a help desk affect the utility IT 284 Week 2 CheckPoint Communication Techniques (UOP) IT 284 Week 2 DQs (UOP)

5. IT 284 help teaching effectively • Note that communication is a key component to professional customer service. Bill, a project manager from a financial firm, calls the computer support hotline and expresses his frustrations • Write a 200- to 300-word response to the following: The usage of an automated response system (ARS) enables problem identification by directing IT 284 Week 3 Assignment How to Communicate (UOP) IT 284 Week 3 CheckPoint Using an ARS (UOP)

6. IT 284 help teaching effectively • Write a 200- to 300-word response defining the various external customers found within computer support. How are these customers different from one another? How are the expectations of computer support different among various external customers? • Organizations may not always know the needs or expectations of their consumers. What are considerations an organization must acknowledge when assessing these and how do they relate to each other? Provide an example of a current IT 284 Week 4 CheckPoint Defining the Customer (UOP) IT 284 Week 4 DQs (UOP)

7. IT 284 help teaching effectively • pertaining to the satisfaction and the perceived expectations of each party. In addition, describe measurable outcomes from both the employee and customer when exceptional customer support is provided • Write a 200- to 300-word response identifying how the tasks of an internal and frontline computer support technician differ. How do these differences affect the level of employee satisfaction? What factors are involved when satisfying your employees? Explain your answer. IT 284 Week 5 Assignment The Needs of Customer and Customer Support Technicians (UOP) IT 284 Week 5 CheckPoint Operational Differences (UOP)

8. IT 284 help teaching effectively • Write a 200- to 300-word response to the following: Local computer support provides an over-the-phone experience for the customer in need of problem resolution. Include the disadvantages of not seeing the customer face-to-face? How does technology enrich the customer’s phone experience? Explain your answer. • Computer applications help minimize the communication barriers experienced over the phone throughout the support process IT 284 Week 6 CheckPoint Using Technology With Voice (UOP) IT 284 Week 6 DQs (UOP)

9. IT 284 help teaching effectively • Write a 200- to 300-word response to the following: • Effective telephone communication is an expected attribute within any computer support organization. Discuss best practices used in pregreeting • Scenario 1: Steve recently purchased a new computer from the local electronics outlet. Now, 3 months after buying his new computer, his monitor is frozen and will not restart without unplugging the machine. He tells you that all of his family photos have been saved on the hard drive and that it is imperative for you to retrieve them. IT 284 Week 7 CheckPoint Phone Etiquette (UOP) IT 284 Week 7 Collaborative Assignment On and Offsite Support Strategies (UOP)

10. IT 284 help teaching effectively • Write a 200- to 300-word essay in response to the following: Conflict resolution strategies help minimize the time required for problem solving computer support issues. • Serving Internal and External Customers offers problem resolution and recovery strategies used to diffuse disgruntled customers IT 284 Week 8 CheckPoint Dissecting the Problem (UOP) IT 284 Week 8 DQs (UOP)

11. IT 284 help teaching effectively • Enterprise computer support has experienced on-going development to better serve various consumer bases. • Construct a checklist of at least seven reasons why customers become difficult when communicating their technical problems. From your list, choose three of these common complaint behaviors and address how you would resolve them using the following concepts: IT 284 Week 9 Capstone CheckPoint Establishing Seamless Support IT 284 Week 9 Final Project Handling Difficult Customers (powerpoint & paper only)

12. IT 284 help teaching effectively