Engaged @ Work Human Resources & OD Consultation. Top Executives Staff Engagement: Proof of Effective Leadership. GeGe Beall Owner, Engaged @ Work [email protected] Our Communication. I Am Here For. About the Research & Statistics.
Compare your business IN, rather than comparing it OUT
~ GeGe Beall
Higher Employee Engagement =
Employee Injury & Disability
Readiness for Change
Revenue Growth, ROI, Cash Flow
Institute for Employment Studies
2002, David Sirota, et. al.
"Linking Organizational Characteristics to Employee Attitudes and Behavior,” The Forum for People Performance Management & Measurement
The Top Executives
The Line Manager
The Staff (engage themselves)
The Company Itself
The Top Executives
The Manager/Direct Supervisor
“ StaffIt is better to work for a great manager in an old-fashioned company than for a terrible manager in a company offering an enlightened employee-focused culture.”
- First, Break All the Rules, p.34.
What Are You Doing to Engage Them?
How Are They Treating the Staff?
Top Executives Staff
Keep Her Engaged
Convert Him or Get Him OUT!
Discussion It is the Top Leaders Who Set the Tone
Frustration at every level
Poor decision making
Waste & rework
Poor customer outcomes
Staff make up information
Getting to Know Each Staff Member on a Personal Basis
“Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work.”Martin Oliver, MD
Kwik-Fit Financial Services
Source: Dr. Gerald Graham, Wichita State University
~Jim Collins, “Good to Great”,2001
Across 116 different organizations
**Reported in BusinessWeek, Modern Healthcare, Harvard Management Update, Entrepreneur, Nursing Management.
What Makes Someone of Poor Performer?”
Top 5 Characteristics”
“ Appreciate Them & That You’ve Noticed That They’re Doing a Good Job!If companies hope to keep their best employees, they have to dump their worst…If low performers start dictating the company’s culture--productivity, quality, and service will decline precipitously, and high performers will avoid your company like the plague.”
--Mark Murphy, CEO
“What You Permit, Appreciate Them & That You’ve Noticed That They’re Doing a Good Job!
Discussion Appreciate Them & That You’ve Noticed That They’re Doing a Good Job!
Blagodaram! Appreciate Them & That You’ve Noticed That They’re Doing a Good Job!