Provider management database facilitates provider enrollment and program evaluation
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Provider Management Database Facilitates Provider Enrollment and Program Evaluation. Jennifer West, MPH Health Educator VaxTrack Immunization Registry Program Riverside County Department of Public Health Riverside, CA. Overview. Riverside County background Riverside County goals

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Provider Management Database Facilitates Provider Enrollment and Program Evaluation

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Provider management database facilitates provider enrollment and program evaluation

Provider Management Database Facilitates Provider Enrollment and Program Evaluation

Jennifer West, MPH

Health Educator

VaxTrack Immunization Registry Program

Riverside County Department of Public Health

Riverside, CA


Overview

Overview

  • Riverside County background

  • Riverside County goals

  • Riverside County progress

  • Rationale for building a Provider Management Database (PMDB)


Overview1

Overview

  • PMDB development

  • PMDB screen prints and sample reports

  • Results of using the PMDB

  • Conclusions

  • Where to get more information


Riverside county background

Riverside County Background

  • Riverside County joined the mature San Bernardino County registry in July 2000

  • Riverside wanted to conduct an accelerated provider enrollment phase in order to match San Bernardino’s high rate of provider participation as soon as possible


Riverside county goals

Riverside County Goals

  • Enroll 100% of Department of Public Health clinics by December 2001

  • Contact 100% of private health care facilities and enroll 60% of eligible facilities by December 2004


Riverside county progress

Riverside County Progress

  • Department of Public Health clinics enrolled on schedule

  • Due to staff turnover and other factors, private provider enrollment had a slow start

  • Enrolled 18 private health care facilities

  • between January 2001 and June 2002

  • The need for some kind of provider management system was evident


Rationale for building a pmdb

Rationale for building a PMDB

  • To accelerate private provider enrollment by enabling staff to organize and manage a high volume of provider data

  • To facilitate long-term retention by providing a reliable follow-up system

  • To serve as a tool for program and staff evaluation


Pmdb development

PMDB Development

  • Began development of Provider Management Database (PMDB) in June 2002

  • Implemented in July 2002

  • PMDB has been growing and evolving ever since

    • Has become an indispensable tool for the entire registry staff


The switchboard

The Switchboard


Clinic demographics status

Clinic Demographics/Status


Management and user contacts

Management and User Contacts


Practitioners

Practitioners


Users user training

Users / User Training


Marketing activity technology

Marketing Activity / Technology


Enrollment dates service opt

Enrollment Dates / Service Opt.


Computer and printer details

Computer and Printer Details


Calls mailing due survey hist

Calls, Mailing Due / Survey Hist.


Notes action items

Notes / Action Items


Help desk

Help Desk


Search by user name

Search by User Name


Search by practitioner name

Search by Practitioner Name


Committee management

Committee Management


Outreach planner

Outreach Planner


Main reports menu

Main Reports Menu


Health educator reports menu

Health Educator Reports Menu


Management reports menu

Management Reports Menu


Help desk reports menu

Help Desk Reports Menu


Other special request menu

Other/Special Request Menu


Open action item report

Open Action Item Report

  • Shows follow-up due by specified region (staff respons-ible) and date range


Clinic profile report pg 1

Clinic Profile Report(pg 1)

  • Clinic status

  • Contact info

  • Eligibility

  • Important dates

  • Reminder/Recall

  • FU trng checklist

  • Practitioner list

  • Next FU due date


Clinic profile report page 2

Clinic Profile Report(page 2)

  • User list

  • Computer list

  • Contact log

  • Help Desk log

  • Space for notes made during phone calls or site visits


Results of using the pmdb

Results of Using the PMDB

  • Accelerated private provider enrollment

  • Within 3 years of becoming part of the VaxTrack regional registry and within 14 months of implementing the PMDB, Riverside County has completed 100% of new private provider contacts and enrolled 56.7% of eligible clinics


Results of using the pmdb1

Results of Using the PMDB

  • Accelerated… (continued)

  • 1-2 staff made 290 new contacts in 14 mo.

  • Before PMDB: Enrolled 18 PMDs in 18 mo.

  • After PMDB: Enrolled 92 PMDs in 14 mo.

  • 511% increase

  • Expect to reach goal of 60% eligible private provider enrollment by December 2003, one year ahead of schedule


Results of using the pmdb2

Results of Using the PMDB

  • A reliable follow-up system that facilitates long-term retention

  • Notes/Action Items section allows the user to document all interaction with the clinic and customize follow-up interval to the needs of each provider

  • Open Action Item Report ensures timely follow-up


Results of using the pmdb3

Results of Using the PMDB

  • A tool for program and staff evaluation

  • Report results can be limited to date range, provider type, enrollment status, geographical region, staff assignment

  • Internal forms generated by the PMDB ensure that all procedures are followed and no clinic or user falls through the cracks


Conclusions

Conclusions

  • The PMDB is an excellent tool for accelerating provider enrollment, facilitating long-term retention, and providing data for program and staff evaluation


For more information pmdb copies available upon request

For More Information(PMDB copies available upon request)

Jennifer West, MPH

Health Educator

VaxTrack Immunization Registry

Riverside County Health Department

10370 Hemet St, Ste 300

Riverside, CA 92503

909-354-1444

[email protected]


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