Designing and Implementing a Global Financial System for Europe Presenter: Lourdes Godfrey

1. Designing and Implementing a Global Financial System for EuropePresenter: Lourdes Godfrey

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3. About the presenters: Lourdes Godfrey, AVP International Financial Systems Global Program Manger for Oracle Financials implementation Mike Gruen, Senior Business Analyst International Financial Systems Global coordinator for Oracle Financials Implementation.

4. Oracle Project Overview Mid-1998 recognized need to replace international legacy systems Selected Oracle after brief selection process Developed roll-out strategy & defined KPI Implemented Europe first & designed the global template Scope: GL, AR, AP, PO, CM, FA, SSP, WE

5. The Selection Process Significant support in local countries Allow single instance implementation Multiple languages in a single instance Single instance supporting country-specific �localizations� 100% WEB based References who implemented using similar approach in similar countries.

6. The Roll-out Strategy Two data centers: Europe & Americas Proposed Technical infrastructure Modules: GL, AR, AP, PO, CM, FA, SSP, WE Implementation Approach Site qualification criteria Where / how global template developed

7. The Roll-out Strategy (Cont.) Complexity of each implementation Sequence / timing of roll-out Which release to implement (11.03 / 11i ) High-level overall global costs to implement.

8. High-level plan

9. It�s Aug. 1998 - Spain�s on First�. Address Y2K issues with existing system Integrate with new custom billing system targeted to go live 1/99. Phase 1: Implement AR & GL 10.7 fast! Phase 2: AP & enhanced reporting KPI and Global Design were not done yet - agreed would bear risk of retrofitting.

10. Key Lessons Learned in Spain Super Users must be involved 100% Use backfill resources effectively 100% of regulatory requirements and common Spanish business practices NOT covered by Oracle�s localizations AX module for S. European countries tax reporting requirements encourages using multiple SOBs vs. Multi-org.

11. UK�s on Second, but really First... UK target site for Global template Rich consolidation complexity representative of all lines of business Implement UK & Ireland first using the global template, then migrate Spanish databases to form consolidted European datacenter.

12. Then Things Changed ! Corporate decision to outsource back-office finance and accounting processes. Impact on overall planning: Outsource first, then implement Oracle Implement Oracle first, then outsource Outsource and Implement at same time! Lower overall cost & quicker realization of benefits drove us to do both.

13. Practical Project Implications: Move to outsourcing location coincided with go-live date. Ownership / Management of super users transferred to BPO BPO transition & communications Mgt. Stakeholder Management Organizational Change Management Corporate Involvement & Ownership

14. Geographical Scope

15. Global Steering Committee

16. European Steering Committee

20. Prototype & Planning

21. High-level Overall Project Plan

22. Advantages of this approach: Reduced timescales & cost Hands-on approach = early visibility and familiarization with software Reduced need for formal Oracle training Early buy-in and focus on vanilla impl. Timeboxing forces discipline Cost-justifying enhancements to vanilla

23. Challenges of this approach: Workload is intense from day 1. Novelty - requires repetitive explaining Requires committed & empowered project team Very high dependence on full-time users Requires committed sponsorship to vanilla implementation.

24. Key Lessons Learned UK Phase 1: Get all parties involved in Global design Constantly communicate Global design Identify common Global reports & finalize reporting requirements early - prototype. Empowered Super Users are key. Plan post-Implementation support early. Identify organizational changes early.

25. Phase 2: Phase 1 included core modules only: (GL, AR, AP, PO, CM, & FA) Phase 2: Self-Service Purchasing Web Expenses Spain instance consolidation Spain design migration to global template

26. Phase 2 Approach:

27. Phase 2 - Spanish Integration:

28. Sun E10,000 7 instances: Prototype, development, conversion, system test, UAT, production baseline, & training 380 Gb usable disk space fully mirrored Each DB approx. 8 Gb. Production = 70Gb. Network to Spain: 512 Kbps line with 256 Kbps PVC with backup 256 Kpbs line PCs: 800 Mhz with 128Mb RAM.

29. Establish Americas data center in Atlanta Roll-out to South America using the Spanish migration templates, workplan, etc. & global template as baseline in 2001 Roll-out to US in 2002. Add-on Global Billing (under analysis) Add-on OFA or BIS reporting (future analysis)

30. What we did: Implemented Oracle Financials 11i single instance for Europe two languages global design template Centralized certain processes in the UK Outsourced finance in UK & Spain Outsourced Application support in UK Began roll-out in South America

31. Lessons Learned: Explicitly define scope and objectives up front & stick to it! Time-box major project phases. Get full-time user resources dedicated Implement rigorous change-control methods Stick to Vanilla - it�s a great flavor! Force cost-justification to modifications

32. Lessons Learned (cont.): Consider Organizational change implications early - roles & responsibilities Think globally; Act locally- change mindset Communicate frequently with stakeholders If outsourcing attach BPO super users to hip with your super users. Get sign-off and buy-in on all major decisions from BPO team.

33. Q & A and Discussion