Conflict in Teams. Chapter 7. Is all conflict bad? What happens when there is not enough conflict?. Functional (Task) Conflict. Disagreements about task @ hand (work related) Ex: debate, difference of opinion, constructive criticism Benefits?. Dysfunctional (Relationship) Conflict.
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The relative amount of each type of conflict (in proportion to one another)
Creates different team experiences
Ex: 70% task
The degree to which team members perceive levels of conflict (compared to one another)Conflict
--”Psychological safety” leads to trust & respect
Attempt to learn others’ needs, desires, concerns
Focus on fairness, precedent, legal issues
Use threats, attacks on character, rank or status
Triggers self interests…
Triggers group’s interests…
Build strong team identity
Majority rule- problems?
--Focus on commonalities
How do we resolve it?