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Street Management. Achieving Results by Performing More Effective Street Management. Review & Documentation. M-39. M-41. Why do Street Management?. M-39 & M-41 – Reasons for Street Management

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slide1

Street Management

Achieving Results by Performing More Effective Street Management

Review & Documentation

why do street management

M-39

M-41

Why do Street Management?
  • M-39 & M-41 – Reasons for Street Management
    • M-39 134.11 - Street Management is a Natural Extension of Office Management.......ALL carriers are to be notified to expect daily supervision on the street.......
    • M-39 134.12 - Accompanying carriers on the street is an essential responsibility of management......One of most important duties
    • M-39 134.21 - Manager must maintain objective attitude....Open and above board
    • M-39 134.3 – Certain criteria may call attention for individual street supervision. No advance notice to the carrier is required
    • M-41 16 – SUPERVISION - Carriers may expect to be supervised at all times while in performance of their daily duties
street management is
Street Management is…
  • Natural extension of office management
  • Necessary to maintain the routes & time of delivery
  • The tool for controlling park points, relays, OT, auxi assistance
  • Supporting documentation
  • Used to follow-up on customer issues
  • A way to identify safety and security issues.
  • REQUIRED

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reasons to conduct street management
Reasons to Conduct Street Management
  • Increase Knowledge
  • Investigate DPS Errors
  • Investigate Complaints
  • Enhance Safety
  • Validate Collections
  • Develop Base Street Times
  • Establish as a Norm
which routes employees need street management
Which Routes/Employees Need Street Management
  • New Carrier On Route
  • Changes in Delivery
  • Frequent Overtime or Auxiliary
  • Declining or Low SEI
  • Constant Late Leaving/Returning
  • Excessive Mileage
  • EVERY ROUTE
  • EVERY EMPLOYEE
improve dois review
Improve - DOIS Review
  • Utilize DOIS
    • Base Route Information
      • When was the base data last reviewed
      • When was the base data last updated
      • How was the base data last updated
    • Pivot Plans
      • When were the pivot plan last reviewed
      • When were the pivot plan last updated
    • MSP Location Report
      • When were the MSP location schedules last reviewed
      • When were the MSP location schedules last updated
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Improve – DOIS Base Review

improve msp review1
Improve - MSP Review

Utilizing MSP-Web to identify:

  • 3999 Sync Report
  • Weekly MSP Route Prioritization Report
    • Routes Arriving at First & Last Delivery Late
    • Routes Expanding Street Time
    • 3999 Exceptions
new tools
New Tools
  • Enhanced 3999-X (Improve)
    • Delivery information from AMS by Sector/Segment
    • AMS Review information by Address
slide22

Non-Career: One per quarter

  • • Probationary (0 - 3 months): 30, 60, & 80 day evaluations
  • • Employees with 4 - 23months postal experience: One per quarter
  • • Employees with 2 years plus postal experience: Twice per year
observations while on the street
OBSERVATIONS WHILE ON THE STREET
  • Route Set-up
    • Schedules
    • Park Locations
    • Loops/Relays
    • Patterns
    • Break and Lunch Locations
  • Street Delivery
    • No Short Cuts
    • No Fingering
    • No Satchel
    • DPS Procedures
    • “Third Bundle Procedures”
observations while on the street1
OBSERVATIONS WHILE ON THE STREET
  • Street Delivery cont.
    • Accountables
      • Scanning
    • Parcels
      • Scanning
    • MSP Scan
      • Scanning
    • Protection of Mail
    • Deviations
observations while on the street2
OBSERVATIONS WHILE ON THE STREET
  • Safety
    • Hazards, Dogs, Detours, Repellent
    • Vehicle Line of Travel
    • “Laptops”
    • Driving Habits
  • Miscellaneous
    • Employee Appearance
    • Collection Boxes
    • Mail Stuck
    • Forms
    • Construction
planning
Planning
  • Daily - to identify potential routes
    • CD POM Pivot opportunities
    • Review MSP reports
    • 1813 Late Leaving and Returning
    • Daily Performance Report
    • Street Observation when available
  • Weekly – to establish goals for the next week
    • Plan Street Observations when planning CD POM
    • Review MSP Route Prioritization Report for prior week
control unit files

Street Observations

4584

DSMART/eUARS

MSP Locations

Pivot Plan

Rte 6001

Unit 20260

3999/99-X

Street Management Monthly Recap

3999 Sync

AQIP Best Oppty

MSP Route Prioritization

Control – Unit Files
  • Unit/Route Files
    • Route Folder
      • Street Observation worksheets
      • 3999/3999-X (less than 1 year old)
      • Pivot plan by route (less than 1 year old)
      • MSP locations by route (less than 1 year old)
      • DSMART/EUARS reports (less than 1 month old)
      • 4584 Observation of Driving Practices *
    • Unit Folder
      • Weekly MSP Route Prioritization Report (weekly report)
      • AQIP Best Opportunity Routes (less than 1 month old)
      • 3999 Sync Report (less than 1 year old)
      • Street Management Monthly Recap Report (including weekly schedules)
  • Non-Career: One per quarter
  • • Probationary (0 - 3 months): 30, 60, & 80 day evaluations
  • • Employees with 4 - 23 months postal experience: One per quarter
  • • Employees with 2 years plus postal experience: Twice per year
slide32

Achieving Results By Performing More Effective Street Management

Review & Documentation

Questions???

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