Street Management
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Street Management. Achieving Results by Performing More Effective Street Management. Review & Documentation. M-39. M-41. Why do Street Management?. M-39 & M-41 – Reasons for Street Management

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Street Management

Achieving Results by Performing More Effective Street Management

Review & Documentation


M-39

M-41

Why do Street Management?

  • M-39 & M-41 – Reasons for Street Management

    • M-39 134.11 - Street Management is a Natural Extension of Office Management.......ALL carriers are to be notified to expect daily supervision on the street.......

    • M-39 134.12 - Accompanying carriers on the street is an essential responsibility of management......One of most important duties

    • M-39 134.21 - Manager must maintain objective attitude....Open and above board

    • M-39 134.3 – Certain criteria may call attention for individual street supervision. No advance notice to the carrier is required

    • M-41 16 – SUPERVISION - Carriers may expect to be supervised at all times while in performance of their daily duties


Street Management is…

  • Natural extension of office management

  • Necessary to maintain the routes & time of delivery

  • The tool for controlling park points, relays, OT, auxi assistance

  • Supporting documentation

  • Used to follow-up on customer issues

  • A way to identify safety and security issues.

  • REQUIRED

7


Reasons to Conduct Street Management

  • Increase Knowledge

  • Investigate DPS Errors

  • Investigate Complaints

  • Enhance Safety

  • Validate Collections

  • Develop Base Street Times

  • Establish as a Norm


Which Routes/Employees Need Street Management

  • New Carrier On Route

  • Changes in Delivery

  • Frequent Overtime or Auxiliary

  • Declining or Low SEI

  • Constant Late Leaving/Returning

  • Excessive Mileage

  • EVERY ROUTE

  • EVERY EMPLOYEE


Improve - DOIS Review

  • Utilize DOIS

    • Base Route Information

      • When was the base data last reviewed

      • When was the base data last updated

      • How was the base data last updated

    • Pivot Plans

      • When were the pivot plan last reviewed

      • When were the pivot plan last updated

    • MSP Location Report

      • When were the MSP location schedules last reviewed

      • When were the MSP location schedules last updated


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Improve – DOIS Base Review


Improve – DOIS Base Review cont.


Improve – DOIS Base Review cont.


Improve – Pivot Plan Review


Improve – Pivot Plan Review cont.


Improve - MSP Review


Improve - MSP Review cont.


Improve - MSP Review

Utilizing MSP-Web to identify:

  • 3999 Sync Report

  • Weekly MSP Route Prioritization Report

    • Routes Arriving at First & Last Delivery Late

    • Routes Expanding Street Time

    • 3999 Exceptions


Improve - MSP Review cont.


Improve - MSP Review cont.


Improve – MSP Review cont.


Improve – MSP Review cont.


New Tools

  • Enhanced 3999-X (Improve)

    • Delivery information from AMS by Sector/Segment

    • AMS Review information by Address


New 3999-X Consolidated with AMS Review Data


  • Non-Career: One per quarter

  • • Probationary (0 - 3 months): 30, 60, & 80 day evaluations

  • • Employees with 4 - 23months postal experience: One per quarter

  • • Employees with 2 years plus postal experience: Twice per year


OBSERVATIONS WHILE ON THE STREET

  • Route Set-up

    • Schedules

    • Park Locations

    • Loops/Relays

    • Patterns

    • Break and Lunch Locations

  • Street Delivery

    • No Short Cuts

    • No Fingering

    • No Satchel

    • DPS Procedures

    • “Third Bundle Procedures”


OBSERVATIONS WHILE ON THE STREET

  • Street Delivery cont.

    • Accountables

      • Scanning

    • Parcels

      • Scanning

    • MSP Scan

      • Scanning

    • Protection of Mail

    • Deviations


OBSERVATIONS WHILE ON THE STREET

  • Safety

    • Hazards, Dogs, Detours, Repellent

    • Vehicle Line of Travel

    • “Laptops”

    • Driving Habits

  • Miscellaneous

    • Employee Appearance

    • Collection Boxes

    • Mail Stuck

    • Forms

    • Construction


Planning

  • Daily - to identify potential routes

    • CD POM Pivot opportunities

    • Review MSP reports

    • 1813 Late Leaving and Returning

    • Daily Performance Report

    • Street Observation when available

  • Weekly – to establish goals for the next week

    • Plan Street Observations when planning CD POM

    • Review MSP Route Prioritization Report for prior week


Street Observations

4584

DSMART/eUARS

MSP Locations

Pivot Plan

Rte 6001

Unit 20260

3999/99-X

Street Management Monthly Recap

3999 Sync

AQIP Best Oppty

MSP Route Prioritization

Control – Unit Files

  • Unit/Route Files

    • Route Folder

      • Street Observation worksheets

      • 3999/3999-X (less than 1 year old)

      • Pivot plan by route (less than 1 year old)

      • MSP locations by route (less than 1 year old)

      • DSMART/EUARS reports (less than 1 month old)

      • 4584 Observation of Driving Practices *

    • Unit Folder

      • Weekly MSP Route Prioritization Report (weekly report)

      • AQIP Best Opportunity Routes (less than 1 month old)

      • 3999 Sync Report (less than 1 year old)

      • Street Management Monthly Recap Report (including weekly schedules)

  • Non-Career: One per quarter

  • • Probationary (0 - 3 months): 30, 60, & 80 day evaluations

  • • Employees with 4 - 23 months postal experience: One per quarter

  • • Employees with 2 years plus postal experience: Twice per year


Achieving Results By Performing More Effective Street Management

Review & Documentation

Questions???


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