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Welcome to CMPE003 Personal Computer Concepts: Hardware and Software. Winter 2003 UC Santa Cruz Instructor: Guy Cox. Last Exam/Last Class Meeting. Final Exam (3 rd Mid–term) March 19 th , 8:00 AM, Earth and Marine Sciences 206 Bring a scantron form and pencil

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Welcome to cmpe003 personal computer concepts hardware and software

Welcome to CMPE003 Personal Computer Concepts: Hardware and Software

Winter 2003

UC Santa Cruz

Instructor: Guy Cox

Last exam last class meeting

Last Exam/Last Class Meeting

  • Final Exam (3rd Mid–term)

    • March 19th, 8:00 AM, Earth and Marine Sciences 206

    • Bring a scantron form and pencil

    • Bring your final project printout

Final project

Final Project

  • Due no later than March 19, 2003

    • You can turn in earlier.. 

  • Power Point presentation

    • 4 pages

    • Extra points for special effects, animations

  • Up load to your CATS account and write file location on your printout


Management information systems classic models and new approaches

ManagementInformation Systems:Classic Models andNew Approaches

Chapter 17



  • List and describe the classic functions of managers – planning, organizing, staffing, directing, and controlling

  • Describe the purpose and components of a management information system (MIS)

  • Explain how computer networking and related software have flattened the classic management pyramid

  • Describe how many companies use employees in task-oriented teams

  • Describe the purpose and function of sophisticated software for top managers

  • Explain the problems and solutions related to managing personal computers

  • Explain the concept of total cost of personal computer ownership

Management functions

Management Objectives

Get the job done

On time

Within budget


Using available resources


Devise short-range and long-range plans and set goals to help achieve the plans


How to use resources



Guiding employees to perform their work


Monitoring progress towards goals

Management Functions

Management levels

Management Levels

  • High level (strategic)

    • Long-range view

    • Planning

  • Middle level (tactical)

    • Carry out the plan

      • Assemble the material

      • Hire the resources

    • Organize and staff

  • Low level (operational)

    • Supervisor

    • Directing and controlling

Management levels high level

Management Levels: High Level

  • Job titles

    • Chief information officer (CIO)

    • Director of information services

    • Information resource manager

    • MIS manager

  • Comfortable with

    • Computer technology

    • Organization’s business

Management levels interaction among employees

Management Levels: Interaction Among Employees

Traditional hierarchy

  • High level manager issues directives to a group of middle level managers

  • Each middle level manager issues directives to a group of low level managers

  • Each low level manager supervises other employees to see that the work is completed

Management levels interaction among employees1

Management Levels: Interaction Among Employees

Modern Hierarchy

  • Dispersion of information via network

    • E-mail

    • Groupware

  • Authority and work of managers has been altered

  • Promotes sharing of information

  • Decisions that were once management are now open for comment and change

  • Supports team-based and information-driven organization

Management levels interaction among employees2

Management Levels: Interaction Among Employees

Need new ways to monitor employees

  • Selection and training of employees

  • Set clear expectations

    • Management by Objectives

    • Create shared vision

  • Use customer satisfaction to determine performance

Management levels1

Management Levels

Flattening the pyramid

Information systems

Information Systems

MISManagement Information System

DSSDecision Support Systems

EISExecutive Information Systems

Mis management information system

MIS: Management Information System

  • Data + Organization

  • Set of formal business systems designed to provide information for an organization

  • Computers are typical components

Dss decision support systems

DSS: Decision Support Systems

  • Supplements an MIS

  • Pulls information from variety of databases

  • Interactive

  • Nonroutine decision-making

  • Model – mathematical representation of real-life system

  • Simulation – using a computer model to reach a decision about a real-life situation

Mis vs dss


  • MIS

    • Planned reporting

    • Standard, scheduled, structured, and routine

    • Constrained by the organizational system

  • DSS

    • Decision making

    • Unstructured and by request

    • Immediate and friendly

Eis executive information systems

EIS: Executive Information Systems

  • DSS for top-level managers

  • How decisions effect entire organization

    • Overall vision; company goals

    • Long-term objectives

    • Organizational structure

    • Staffing and labor relations

    • Crisis management

    • Control of overall operations

  • Access to information from external sources

Personal computers management

Personal Computers: Management

  • Benefits

    • Increased productivity

    • Independence from MIS department

  • Problems

    • No one in charge of overall purchase of PCs

    • Incompatibility

    • Network related issues

    • Needed data from MIS

    • Training

    • Inventory

Personal computers management1

Personal Computers: Management


  • Staffing

    • Personal Computer Manager

    • Network Manager

  • Acquisitions policies

  • Information centers for assistance and training

  • Use software to control inventory of PCs

  • Remote access

  • Consider total cost of ownership (TCO)

Personal computers management2

Personal Computers: Management

  • Personal Computer Manager

    • Technology overload – provide guidance to users for purchase and use

    • Data security and integrity – addresses the issues of who has access to what

    • Computer junkies – set guidelines for PC use

  • Network Manager

    • Operational

    • Provide methods for sharing

    • Install software

    • Backup

    • Network security

Personal computers management3

Personal Computers: Management

Manager Characteristics

  • MIS background

  • Technical knowledge

  • Benefits and limitations of computers

Personal computers acquisition

Personal Computers: Acquisition

  • Standards

    • Hardware

    • Software

    • Data communications

  • Limit the number of vendors

Personal computers information center

Personal Computers: Information Center

  • Services

    • Software and hardware selection

    • Data access

    • Network access

    • Training

    • Technical assistance

  • Easily accessible location

  • “User comes first”

Personal computers training

Personal Computers: Training

Traditional approach

  • Sporadic participation

  • Minimal results for extended training

    Better approach

  • Initial training

  • Home-grown gurus

  • Follow-up support

  • Involve the workers

  • Web and CD based training

Personal computers inventory

Personal Computers: Inventory

  • Budgets

  • Software

    • Count computers

    • Determines components

    • Determine installed software

      • Check license

      • Check security

Personal computers remote access

Personal Computers: Remote Access

  • Equipment needs

  • Mobility

  • Security concern

  • Training

Tco total cost of ownership

TCO: Total Cost of Ownership

  • Initial hardware and software

  • Training

  • Support

  • Upgrading

  • Maintenance

  • Hardware

  • Software extras

  • Communications networks

TCO estimated at

four times

the hardware costs!

Tco reduce the tco

TCO: Reduce the TCO

  • Limited Options – standardize the ordering process including hardware, software, and options

  • Helpful software – counts computers and determines their components and installed software in a networked environment

  • Hardware and software upgrades – insure there is justification for an upgrade

  • Thin clients

  • Application servers

Management information systems

Management Information Systems

Leading Business into the Future

Welcome to cmpe003 personal computer concepts hardware and software

See You Wednesday

Thank you for

A Good Class!

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