Welcome to cmpe003 personal computer concepts hardware and software
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Welcome to CMPE003 Personal Computer Concepts: Hardware and Software. Winter 2003 UC Santa Cruz Instructor: Guy Cox. Last Exam/Last Class Meeting. Final Exam (3 rd Mid–term) March 19 th , 8:00 AM, Earth and Marine Sciences 206 Bring a scantron form and pencil

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Welcome to CMPE003 Personal Computer Concepts: Hardware and Software

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Welcome to CMPE003 Personal Computer Concepts: Hardware and Software

Winter 2003

UC Santa Cruz

Instructor: Guy Cox

Last Exam/Last Class Meeting

  • Final Exam (3rd Mid–term)

    • March 19th, 8:00 AM, Earth and Marine Sciences 206

    • Bring a scantron form and pencil

    • Bring your final project printout

Final Project

  • Due no later than March 19, 2003

    • You can turn in earlier.. 

  • Power Point presentation

    • 4 pages

    • Extra points for special effects, animations

  • Up load to your CATS account and write file location on your printout


ManagementInformation Systems:Classic Models andNew Approaches

Chapter 17


  • List and describe the classic functions of managers – planning, organizing, staffing, directing, and controlling

  • Describe the purpose and components of a management information system (MIS)

  • Explain how computer networking and related software have flattened the classic management pyramid

  • Describe how many companies use employees in task-oriented teams

  • Describe the purpose and function of sophisticated software for top managers

  • Explain the problems and solutions related to managing personal computers

  • Explain the concept of total cost of personal computer ownership

Management Objectives

Get the job done

On time

Within budget


Using available resources


Devise short-range and long-range plans and set goals to help achieve the plans


How to use resources



Guiding employees to perform their work


Monitoring progress towards goals

Management Functions

Management Levels

  • High level (strategic)

    • Long-range view

    • Planning

  • Middle level (tactical)

    • Carry out the plan

      • Assemble the material

      • Hire the resources

    • Organize and staff

  • Low level (operational)

    • Supervisor

    • Directing and controlling

Management Levels: High Level

  • Job titles

    • Chief information officer (CIO)

    • Director of information services

    • Information resource manager

    • MIS manager

  • Comfortable with

    • Computer technology

    • Organization’s business

Management Levels: Interaction Among Employees

Traditional hierarchy

  • High level manager issues directives to a group of middle level managers

  • Each middle level manager issues directives to a group of low level managers

  • Each low level manager supervises other employees to see that the work is completed

Management Levels: Interaction Among Employees

Modern Hierarchy

  • Dispersion of information via network

    • E-mail

    • Groupware

  • Authority and work of managers has been altered

  • Promotes sharing of information

  • Decisions that were once management are now open for comment and change

  • Supports team-based and information-driven organization

Management Levels: Interaction Among Employees

Need new ways to monitor employees

  • Selection and training of employees

  • Set clear expectations

    • Management by Objectives

    • Create shared vision

  • Use customer satisfaction to determine performance

Management Levels

Flattening the pyramid

Information Systems

MISManagement Information System

DSSDecision Support Systems

EISExecutive Information Systems

MIS: Management Information System

  • Data + Organization

  • Set of formal business systems designed to provide information for an organization

  • Computers are typical components

DSS: Decision Support Systems

  • Supplements an MIS

  • Pulls information from variety of databases

  • Interactive

  • Nonroutine decision-making

  • Model – mathematical representation of real-life system

  • Simulation – using a computer model to reach a decision about a real-life situation


  • MIS

    • Planned reporting

    • Standard, scheduled, structured, and routine

    • Constrained by the organizational system

  • DSS

    • Decision making

    • Unstructured and by request

    • Immediate and friendly

EIS: Executive Information Systems

  • DSS for top-level managers

  • How decisions effect entire organization

    • Overall vision; company goals

    • Long-term objectives

    • Organizational structure

    • Staffing and labor relations

    • Crisis management

    • Control of overall operations

  • Access to information from external sources

Personal Computers: Management

  • Benefits

    • Increased productivity

    • Independence from MIS department

  • Problems

    • No one in charge of overall purchase of PCs

    • Incompatibility

    • Network related issues

    • Needed data from MIS

    • Training

    • Inventory

Personal Computers: Management


  • Staffing

    • Personal Computer Manager

    • Network Manager

  • Acquisitions policies

  • Information centers for assistance and training

  • Use software to control inventory of PCs

  • Remote access

  • Consider total cost of ownership (TCO)

Personal Computers: Management

  • Personal Computer Manager

    • Technology overload – provide guidance to users for purchase and use

    • Data security and integrity – addresses the issues of who has access to what

    • Computer junkies – set guidelines for PC use

  • Network Manager

    • Operational

    • Provide methods for sharing

    • Install software

    • Backup

    • Network security

Personal Computers: Management

Manager Characteristics

  • MIS background

  • Technical knowledge

  • Benefits and limitations of computers

Personal Computers: Acquisition

  • Standards

    • Hardware

    • Software

    • Data communications

  • Limit the number of vendors

Personal Computers: Information Center

  • Services

    • Software and hardware selection

    • Data access

    • Network access

    • Training

    • Technical assistance

  • Easily accessible location

  • “User comes first”

Personal Computers: Training

Traditional approach

  • Sporadic participation

  • Minimal results for extended training

    Better approach

  • Initial training

  • Home-grown gurus

  • Follow-up support

  • Involve the workers

  • Web and CD based training

Personal Computers: Inventory

  • Budgets

  • Software

    • Count computers

    • Determines components

    • Determine installed software

      • Check license

      • Check security

Personal Computers: Remote Access

  • Equipment needs

  • Mobility

  • Security concern

  • Training

TCO: Total Cost of Ownership

  • Initial hardware and software

  • Training

  • Support

  • Upgrading

  • Maintenance

  • Hardware

  • Software extras

  • Communications networks

TCO estimated at

four times

the hardware costs!

TCO: Reduce the TCO

  • Limited Options – standardize the ordering process including hardware, software, and options

  • Helpful software – counts computers and determines their components and installed software in a networked environment

  • Hardware and software upgrades – insure there is justification for an upgrade

  • Thin clients

  • Application servers

Management Information Systems

Leading Business into the Future

See You Wednesday

Thank you for

A Good Class!

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