Health & Safety Stakeholder Reference Group

1. Health & Safety Stakeholder Reference Group 27 September 2012 2 - 4pm Level 7, 222 Exhibition Street

2. Welcome, Minutes, Action items Operations Update Prevention Strategy Update Legislation Policy & Information Services Update Other Business Close Agenda Time Agenda item 2.00 2.15 3.00 3.30 3.50 4.00

3. Apologies, Minutes, Actions Apologies Previous Minutes - SRG dated 30 August 2012 Action items from previous meeting

4. Operations updateOperational strategy approach for dangerous machines and manual handling campaigns Ross Pilkington Director - Planning Performance & Implementation, Health & Safety Operations

5. Under WorkSafe 2017 we continue to strive for challenging aspirations Prevention Return to Work Claims Mgmt Premium Mental wellbeing Medical & allied health Common law Service delivery People IT & systems (strategic projects) Performance analysis & research Victorian workers returning home safe every day Strategic initiatives Safety Measurable improvement, remain safest Australian state CPMHW 4 week CPMHW RTW Measurable improvement, set national benchmark RTWIndex CSM - employer, worker, community Service Significantly improve service delivery BEP Sustainability Remain lowest cost state for employers to insure workers Invest in enabling technology & systems Increase capability & engagement of our people PFIO EOS Actuarial Release

6. 3% 2% 3% 3% 2% 11/12 16/17 We are committed to driving a change over 5 years in safety Safety 2017 10-15% improvement • KPIs • CPMHW • 4 week CPMHW Measurable improvement, remain safest Australian state

7. Prevention Service delivery - operations We seek to remain the safest state in Australia What success looks like … Our interventions lead to more employers taking a more systematic approach to managing OHS at their workplace WorkSafe has raised its level of influence – we are impacting well above our weight (through better aligning prevention activity & public communication) More agile and flexible inspectorate Success statements Information connected, one face - one message for workplaces WorkSafe is regarded as the leading OHS regulator in Australia Achieved a step change improvement in injury claim rates Better measurement of workplace safety (interventions, real-time risk, safety culture) Measurable improvements in the efficiency and effectiveness of our mandatory activities

8. We have a set of levers that we use in balance over time to influence safety behaviour ... we considered these tools in determining our operational strategy Encouragement for effective workplace safety Deterrence for poor performance Workplaces Risk of detection – Response, Incident & Proactive Inspections 6,279 inspections and 3,001 notices issued as at end of August Information, education & communication (including campaigns) Financial incentives – Premium & Grants Risk of prosecution – Investigations & Prosecutions Penalties Legislation

9. Logic maps … what are they?We will agree a standard methodology for WorkSafe Planned work Intended results Over the next couple of months we will agree on a standard methodology for using logic maps at WorkSafe • Inputs • Resources • Staffing / time • Technology • Funding • Policies • Research • Activities • Activities & • Participation • Direct services • Training • Technical assistance • CollaborationResource development • Outputs • Service Delivery • What is produced through those activities? • What benefits have been created? • Outcomes • Results • Changes in: • Knowledge, attitudes, skills • Behaviour, norms, policies • Organisations,systems • Impact • Ultimate goals • Short term impact • Mid term impact • Long term impact SITUATION PRIORITIES Measurement

10. Manual handling problem

11. Number of claims Mechanism Affliction We looked at our claims data and identified musculoskeletal disorder caused by manual handling as the most common injury in the scheme 75% of all manual handling claims incurred while handling objects 7800 workplaces • 66% of all manual handling claims were concentrated in 5 industries • Manufacturing • Health Care and Social Assistance • Retail Trade • Construction • Transport, Postal and Warehousing 78% of the more serious manual handling injuries related to handling objects

12. Success Statements of success – addressing the manual handling of objects problem What success looks like Hierarchy of controls Increase awareness of the problem (starting the discussion) Increase the knowledge, skills and understanding of workers and supervisors – increase workers’ competency to do their job safely Increase the % of employers that have moved up the hierarchy of control Reduction in injuries caused by manual handling of objects – contributing to the WorkSafe 2017 safety targets

13. Manual handling of objects strategy map Impacts Inputs Activities Outputs Outcomes Marketing & Comms. expertise Create public awareness Campaign  workers getting injuries from manual handling of objects  manual handling of objects hazards Guidance material Publication of guidance Project officer expertise (PSD)  employers knowing what compliance looks like  workers handling objects Discussion paper Preparation of discussion paper  manual handling of objects controls in place  claims for manual handling of objects injuries Inspectors Inspections Workplace inspections  employers taking action  workers handling objects safely Notices / VCs Investigators  employer providing info., instruction & training Investigations Investigations  safety of Victorian workplaces (CPMHW) Prosecutors Prosecutions Prosecutions There is a need to consider the whole manual handling task to address hazardous manual handling … we are starting with manual handling of objects

14. Hierarchy of control What the inspectors are doing in relation to manual handling of objects Raise awareness of problem Discuss systematic approaches to control of hazards – particularly hazardous manual handling Provide advice and guidance Improve workplace consultation Assess controls around manual handling of objects activities Inspectors Improve knowledge, skills and understanding of workers and supervisors – competency assessments Influence the organisational culture Increase enforcement activity – support investigations & prosecutions Maintain a high regulatory presence – issue notices / VCs Improve issue resolution

15. Targeting for manual handling in 2012 /13 Q1 Q2 Q3 Q4 Centralised targeting Workplaces with 1 or more manual handling / planted related claims in 2010/11 • Industry based targeting • Workplaces in the following industries • Manufacturing • Health Care and Social Assistance • Retail Trade • Construction • Transport, Postal and Warehousing

16. Dangerous machines problem

17. Data analysis, field observation and a scan showed unsafe plant is an issue Field observation The items of Plant that the Regulations currently require employers to register are not the machines that cause the majority of injuries or fatalities 17% of total standardised claims were related to plant 23% of total notices issued were related to plant 18% of plant related notices issued were on guarding Globalisation Scan findings 2010/11 data Easier and cheaper to import machinery 39% of plant related claims were severe (4 week) Inspectors found more unsafe imported machines 31% of plant related claims involved manual handling Inspectors found increasing number of times importers supplying unsafe machinery to multiple Victorian workplaces ~9,000 plant registrations were processed

18. Success Statements of success – addressing the dangerous machines problem What success looks like Hierarchy of controls Increase awareness of the problem (starting the discussion) Increase the knowledge, skills and understanding of workers and supervisors – increase workers’ competency to do their job safely Increase the % of employers that have moved up the hierarchy of control Reduction in injuries caused by dangerous machines – contributing to the WorkSafe 2017 safety targets Reduction in the use of unsafe machines Increase in plant registration

19. Hierarchy of control What the inspectors are doing in relation to plant Raise awareness of problem Discuss systematic approaches to control of hazards Provide advice and guidance, including registration of plant) Assess controls around the use of plant Improve workplace consultation Influence the organisational culture – planning for safe plant operations, e.g. LOTO (lock out tag out) Inspectors Improve knowledge, skills and understanding of workers and supervisors – competency assessments Collect data on use of plant Increase enforcement activity – support investigations & prosecutions Maintain a high regulatory presence – issue notices / VCs Improve issue resolution

20. We also have a pilot program to address the sub-standard machine supply issue Pilot Program Major win imminent • Example: Class Forage Harvester • $500K market leader • Resistance - manufacturer and supplier • 3 serious incidents in Vic • Machines at 77 workplaces (49 Vic) will now have higher order controls fitted by supplier • Other harvester types/brands with similar issues

21. Time & Networking Research (Trade Events & Media) Initial approach is to gather intelligence on the issue Intelligence Gathering International Counterparts Coroner Industry Associations Interstate Counterparts Victorian Regulators OHS Professionals Inspectorate Advisory Incident Analysis Reactive Proactive TEAM Customs Data Stakeholder Engagement

22. Dangerous plant strategy map Impacts Inputs Activities Outputs Outcomes Marketing & Comms. expertise Create public awareness Above line campaign  employers awareness of need to register plant  employers registering plant Verification of safe operation of plant  workers getting injuries from dangerous plant Below line campaign Project officer expertise (PSD) Workplace inspections  employers knowing what compliance looks like  dangerous plant hazards Inspections  workers exposed to dangerous plant  claims for dangerous plant injuries Inspectors Gather information in workplaces Notices / VCs  dangerous plant controls in place  employers taking action Information database Investigators Investigations  safety of Victorian workplaces (CPMHW) Investigations Build case to refresh and revise regulatory approach Change legislation around what plant needs to be registered  evidence on guarding and other control failures Prosecutors Prosecutions Prosecutions

23. One face, one message

24. We use campaigns to increase awareness of the broad community Annual campaign linked to inspectorate activities in 2013/14

25. We use investigations and prosecutions to reinforce general and specific deterrence Incidents Investigations Legal assessment Serious injuries Fatalities Prosecutions Breach reference s131 Court Notices

26. We collect data to help us form evidence based recommendations to the Government in response to the changing risks in the environment Impacts Inputs Activities Outputs Outcomes Marketing & Comms. expertise Create public awareness Above line campaign  employers awareness of need to register plant  employers registering plant Verification of safe operation of plant  workers getting injuries from dangerous plant Below line campaign Project officer expertise (PSD) Workplace inspections  employers knowing what compliance looks like  dangerous plant hazards Inspections  workers exposed to dangerous plant  claims for dangerous plant injuries Inspectors Gather information in workplaces Notices / VCs  dangerous plant controls in place  employers taking action Information database Investigators Investigations  safety of Victorian workplaces (CPMHW) Investigations Build case to refresh and revise regulatory approach Change legislation around what plant needs to be registered  evidence on guarding and other control failures Prosecutors Prosecutions Prosecutions

27. Monitoring and evaluation

28. Examples of measures that we use to monitor our performance Outcomes Tracked via Headline KPIs Increased online registration of dangerous machines Number of dangerous plant registrations online Claims per million hours worked 4 week claims per million hours worked Reported change through SRU questionnaire Improved awareness by employers about their legal obligations to register plant • Service scores • Community • % successful prosecution, charges laid within 12 months, catching law breakers, balance between education & enforcement, inspection expectation • Employers & workers • Inspectorate and advice & guidance Increased awareness by employers of how to handle objects in the best working zone and the pathways for action Increased community awareness due to campaign

29. Evaluation at different points to help us ensure that the programs are effective in delivering desired outcomes and impact Inputs Activities Outputs Outcomes Impact Inputs Activities Outputs Outcomes Impact 1. Implementation 2. Process / formative (closing the gap) 3. Outcomes / impact Evaluation Have we done what we said we’d do? Feed into iterative process to improve understanding of what works for what parties under what circumstances Return on investment

30. Prevention Strategy Update Bernie Dean

31. SRG Prevention update- Sept 2012 • Updates on: • HSR program • Residential aged care • Employer programs • Quadbike safety • Lift safety • Psych hazard guidance (Bullying and stress) 31

32. HSR Support • WorkSafe Response to each Caple recommendation • Progress of HSR web portal • Overview of HSR focus in Work Safe Week

33. WorkSafe response to Caple

34. WorkSafe response to Caple

35. WorkSafe response to Caple

36. HSR web portal home page Links to other HSR pages Introductory content Social media!

37. HSR portal layout WorkSafe Vic homepage 1 HSR intro About HSRs 2 Register HSR training 3 Information for HSRs 4 HSR events Contacts and links 5

38. HSR registration page

39. Work Safe Week 2012 • This year the HSR training day will be integrated into Work Safe Week Calendar i.e. HSR to choose seminars, regional & metro • WorkSafe is encouraging HSRs to undertake training over a single day of the WSW program (see policy) • One HSR specific session ‘Consultation & Support’ on each day in Melbourne and one per day in Geelong, Ballarat and Bendigo • Most of the information sessions offered during WSW will be approved as applicable training for HSRs to attend • WorkSafe will encourage HSRs to consider which day offers a program that will: • best support the HSR in performing their role, and • be most relevant to the hazards or risks present in their workplace and/or industry

40. Residential aged care: Second stakeholder forum held this week, and was a success. Broad agreement on key themes for further work: an industry specific training package on hazardous manual handling, potential use of cultural survey, research proposal looking at cultural norms around manual handling practices within the industry. Employer programs: Refinements to key elements of the various programs including correspondence, referral pathways and a new 'verification' module. Preparations continue for the OHS consultancy tender for 2013-2016. Small business stakeholder working group to meet in late November. Public Sector Roundtable moving to new model of engagement Quadbikes: Further work by ISCRR on the literature review regarding safety benefits of crush protection devices. Scheduled to attend national forum on quadbike safety in mid-October. Work progressing on potentially enforceable positions for WorkSafe.

41. Construction: Support for the Industry forum about lift safety. ETU, WorkSafe and lift companies looking at recent safety issues in erecting and maintaining lifts. Bullying: Psychological Risks Stakeholder Forum to meet tomorrow for feedback session and to table final Draft of refreshed guidance. Launch scheduled for WorkSafe Week 2012. Stress: Psychological Risk Stakeholder Forum met last week to discuss approach to risk factors and format for refreshed guide. Discussion draft to be tabled in coming weeks.

42. Legislation, Policy and Information Services Angela Jolic

43. Remake of Dangerous Goods (Storage and Handling) Regulations • Still on track to remake the regulations by 1 December • Proposed regulations and Regulatory Impact Statement are now available for comment • Submissions will be accepted until COB Thursday 11 October, 2012. Email address for comments: Storageandhandling2012@worksafe.vic.gov.au

44. WorkSafe Position on Supervision • OHS Act 2004 requires employers to provide such information, instruction, training or supervision to employees as is necessary to enable those persons to perform their work in a way that is safe and without risks to health (s21(2)(e)). • Information on supervision is scattered across various pieces of WorkSafe guidance

45. WorkSafe Position on Supervision • Identify the key, high level principles of ‘supervision’ which would apply broadly across workplaces, and to develop a WorkSafe Position on Supervision under Section 12 of the OHS Act • apply these principles to new and existing guidance, where relevant, to provide more certainty to duty holders • enable WorkSafe personnel and duty holders to take a more consistent approach to supervision and more easily judge what compliance looks like • provide more clarity regarding the level of supervision required in relation to specific hazards, risks and / or industries

46. WorkSafe Position on Supervision Expected timings: September 2012 initial discussion with key stakeholders regarding their views on Supervision November 2012 circulate draft WorkSafe Position on Supervision for comment from key stakeholders February 2013 public comment period commences

47. Report on national OHS forums Strategic Issues Group OHS meeting – 26 & 27 September • Proposed Codes of Practice – stevedoring, housing construction, solar UV, work near underground assets • Revised post-public comment codes – Overhead/Underground Electric Lines, Cash-in-transit security, Forestry, Rural Plant, Industrial Lift Trucks, Cranes, Amusement Devices • Proposed guidance material – foundry work • Reviewing old ASCC and NOHSC guidance • Synthetic Mineral Fibres exposure standard • Research reports – Occupational disease indicators and Asbestos Related disease indicators

48. Regulators Harmonisation Project Heads of Workplace Safety Authorities (HWSA) met 20 and 21 September 2012 • Noted overall status of RHP work • Incident Notification requirements & schoolyards – noted that this will be on SIG agenda for discussion of SWA draft guidance • ROPs/FOPs for earthmoving equipment – acknowledged that exemption required to limit application of regulations as interim solution until legislative change proposal can be considered at SIG • Audit tool for monitoring approved HSR training – endorsed but noting that jurisdictions will apply in various ways • At least 2 and up to 5 items of remaining RHP work will not be completed by 31 Dec 2012

49. Heads of Workplace Safety Authorities HWSA Met 20 and 21 September 2012 covering • Power of regulators to cancel design registration under WHS laws – HWSA agreed to refer this issue to SWA • Common approach on exemptions for asbestos clearance certificates which require independent competent person to grant for Class B asbestos removal. HWSA agreed to forward issue to SWA • Design registration requirements to alterations for old plant prior to date of registration – HWSA acknowledged this is an issue • Inflatable amusement devices – agreed to interim exemption for registration and annual exemption – a package of issues will be forwarded to future HWSA meeting for decision and issue also referred to SWA

50. Heads of Workplace Safety Authorities • Asbestos gaskets in Great Wall and Chery Vehicles – Vic raised issue of recall letter on ACCC website which implies DIY removal – working group will meet on 23 Oct • New HWSA campaigns for 2013-14: high level proposals to be prepared on following: Transport (NSW), Agriculture (SA), Aged Care (VIC) • Review of existing HWSA sub-groups – agreement to continuation of: • RHP (VIC) • National Workplace Inspectors Training & Development Ref Group (VIC) • National Transport Network (QLD) • Small Business Network (VIC) • National Regulators Amusement Devices Committee (SA) • Guidance Material Network to be revisited (work might be undertaken under RHP auspices). Industry-based working groups would also be set up to support any agreed national campaigns Next meeting to be held 4 December 2012