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NELNET EDUCATION LOAN SERVICING. Webinar Wednesdays | September 14, 2011. The Loan Servicing Environment – Getting the Most from Nelnet As Your Servicer. Dana Kelly, Regional Director, Nelnet Partner Solutions. TOUR OF OUR WEBSITE: FINANCIAL LITERACY. MONEY MONDAYS.

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nelnet education loan servicing

NELNET EDUCATION LOAN SERVICING

Webinar Wednesdays | September 14, 2011

the loan servicing environment getting the most from nelnet as your servicer
The Loan Servicing Environment – Getting the Most from Nelnet As Your Servicer

Dana Kelly, Regional Director, Nelnet Partner Solutions

Webinar Wednesdays| September 14, 2011

tour of our website financial literacy
TOUR OF OUR WEBSITE: FINANCIAL LITERACY

Webinar Wednesdays| September 14, 2011

money mondays
MONEY MONDAYS

Linked logo available for site

Webinar Wednesdays| September 14, 2011

financial literacy tools samples
FINANCIAL LITERACY TOOLS (SAMPLES)

Webinar Wednesdays| September 14, 2011

tour of our website training
TOUR OF OUR WEBSITE: TRAINING

Webinar Wednesdays| September 14, 2011

nsight
NSIGHT
    • Tool for accessing loan information and reports on both lender-owned and Department of Education-owned loans that are serviced by Nelnet
    • Analyze real-time data
    • Transmissions encrypted for data protection and security
    • Access a secure user profile
    • Access particular views or data elements
    • Generate pre-programmed reports
  • Flexible filtering options, save and export
  • Types of reports:
    • Core data
    • Deferment and forbearance data
    • Reference and PLUS dependent data
    • Select SSN-level data

Webinar Wednesdays| September 14, 2011

nsight how to request a user id
NSIGHT-HOW TO REQUEST A USER ID
  • E-mail the Nelnet School Service Center at [email protected] and provide the following information for each user in your office.
    • First and Last Name
    • School Name(s)
    • Entire School Code (Note: this is an 8 digit code(s))
    • E-mail Address
    • Phone Number
    • Fax Number
  • The School Service Center will notify you via e-mail once your user ID is created. If you do not receive your user ID within three business days of your request, please call the School Service Center at 1.866.463.5638

Webinar Wednesdays| September 14, 2011

recent nsight enhancements
RECENT NSIGHT ENHANCEMENTS
  • Three additional easy button reports, including subsets of comprehensive reports.
    • Late Stage Delinquency Report - all borrowers 250 days past due without having to type in criteria (prompts)
    • Exiting Forbearance/Deferment Report - all students within 45 days of leaving forbearance/deferment without having to type in criteria (prompts)
    • Grace Report - all students within 45 days of entering grace or in grace without having to type in criteria (prompts)

Webinar Wednesdays| September 14, 2011

recent nsight enhancements1
RECENT NSIGHT ENHANCEMENTS
  • Three new search fields-added fields for repayment plan the borrower is currently in, last payment date and amount
  • Streamlined report generating process-rather than copying information to a personal folder to run data, you may now find reported information from the public folder
  • Centralized data reporting-database selection process has been eliminated; a report now automatically includes statistics from all three databases
  • Acronym-free zone-eliminated abbreviations
  • Intuitive search. Now you can search by individual school codes or include all school codes.
  • More accurate labeling-“School Delinquency” folder is now “School Reports”

Webinar Wednesdays| September 14, 2011

tour of our website facebook
TOUR OF OUR WEBSITE: FACEBOOK

Webinar Wednesdays| September 14, 2011

nelnet weekly update debut 8 15 2011
NELNET WEEKLY UPDATE DEBUT 8/15/2011

| Nelnet Education Loan Services

tour of our website jim s blog
TOUR OF OUR WEBSITE: JIM’S BLOG

Webinar Wednesdays| September 14, 2011

school service center
SCHOOL SERVICE CENTER
  • Monday to Friday-7:00 a.m. to 6:00 p.m. CST (7:00 a.m. to 7:00 p.m. CST early fourth quarter)
  • 1.866.463.5638 (1.866.4NELNET)
  • [email protected]
    • General questions on all loans in servicing (account status, address to return funds, default prevention, etc…)
    • All questions regarding FFEL/commercial loans (loan adds/changes, disbursement adjustments, demographic changes, etc…)
    • Assist in providing correct contact information if unable to provide resolution
    • Nsight support (sign-up, navigation, password resets, etc…)
  • 99.09% accuracy in resolving issues along with a 83% school satisfaction rating
  • 5 associates in Lincoln, NE and Aurora, CO, with a combined 56 years of student loan servicing experience (early fourth quarter adding 3 more representatives to ensure that you have the best service possible)

| Nelnet Education Loan Services

new manage my account chat now
NEW MANAGE MY ACCOUNT & CHAT NOW

| Nelnet Education Loan Services

innovations for borrowers ivr upgrades
INNOVATIONS FOR BORROWERS: IVR UPGRADES
  • Interactive Voice Response (IVR) upgrades (based on borrower and school feedback)
    • Ability to make or postpone a payment
    • Obtain payment plan and loan status information
    • Request documents
    • Listen to tax information
  • In response to direct customer feedback, we have moved the option to speak to a representative to the beginning of our IVR menu

Webinar Wednesdays| September 14, 2011

mobile microsite text messaging
MOBILE MICROSITE & TEXT MESSAGING
  • Mobile microsite
    • Nelnet launched www.nelnetmobile.com
    • Offers ability to sign up for text messaging
    • Option to link to an optimized version of www.nelnet.com
    • Download the Loan Assist and Loan Calculator mobile applications for iPhone and Android
  • Text messaging - Borrowers can opt to receive texts including:
    • Payment due date
    • Past due notifications
    • Loan status changes
    • Notifications that their online statement is ready to view

Webinar Wednesdays| September 14, 2011

nelnet mobile applications
NELNET MOBILE APPLICATIONS
  • Loan Assist Mobile Application (iPhone & Android)
    • Allows borrowers to schedule payments up to 30 day in advance
    • Provides customers with a way to review their account and group summary
    • View their payment history
    • Check the status of deferment/forbearance requests
    • Use loan calculators
  • Loan Calculator Mobile Application (iPhone & Android)
    • Calculate monthly payments
    • Explore the amount of interest that will accrue during a period of deferment or forbearance
    • View different repayment scenarios

Webinar Wednesdays| September 14, 2011

contact information
CONTACT INFORMATION
  • Regional Director: Dana Kelly (dana.kelly @nelnet.net)
  • Nelnet School Service Center (SSC)
  • Nelnet Borrower Customer Center (Service and Repayment)
    • www.nelnet.com
    • 1.888.486.4722

Webinar Wednesdays| September 14, 2011

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