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ITU-EBU Joint Workshop on Accessibility to Broadcasting and IPTV ACCESS for ALL ( In cooperation with the EU project DTV4All) Geneva, 23 – 24 November 2010. BBC experience with accessibility. Nick Tanton BBC. Access services. During 2009 -2010 the BBC subtitled > 99.8% of programme output,

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Nick tanton bbc

ITU-EBU Joint Workshop on Accessibility to Broadcasting and IPTV ACCESS for ALL(In cooperation with the EU project DTV4All)Geneva, 23 – 24 November 2010

BBC experience with accessibility

Nick Tanton

BBC


Nick tanton bbc

Access services IPTV ACCESS for ALL

During 2009 -2010 the BBC

  • subtitled > 99.8% of programme output,

  • (53000 hrs - of which ~26500 hrs new content)

  • audio described over 13 %of output

  • (5756 hrs - of which ~1350 hrs new content)

  • signed over 5% of output

  • (2390 hrs - of which ~2200 hrs new content)


Nick tanton bbc

Access services IPTV ACCESS for ALL

  • Channels

  • 18 regional variants of BBC ONE *

  • 4 regional variants of BBC TWO *

  • 2 day-time children’s channels (CBBC & CBeebies)

  • 2 mixed-genre channels (BBC THREE & BBC FOUR)

  • A 24hr live-news channel (BBC NEWS)

  • Parliamentary coverage (BBC Parliament)

  • BBC HD plus BBC ONE HD from this November


Nick tanton bbc

Access services IPTV ACCESS for ALL

  • Platforms

  • Analogue terrestrial TV (BBC ONE & BBC TWO)

  • Digital Terrestrial

  • Digital Satellite

  • Digital Cable

  • “Watch again” on BBC iPlayer (IP)

  • …. and in the near future YouView


Nick tanton bbc

Access services IPTV ACCESS for ALL

To achieve this level of delivery BBC, RedBEE Media and Siemens have worked hard on the “end-to-end” system

  • Scheduling and workflow improvements

  • Asset management

  • Resilient systems for play-out and delivery

  • Use of up-to-date technology


Nick tanton bbc

Subtitling IPTV ACCESS for ALL


Nick tanton bbc

Subtitling and Audio Description IPTV ACCESS for ALL

Technologies are stable and standardised

  • Potential service quality is determined by the SP.

  • Use existing and stable standards.

  • Most Eu-wide receiver manufacturers know what to do.

  • Head-end equipment is widely available.


Nick tanton bbc

Switchover Help Scheme IPTV ACCESS for ALL

Helping the elderly and registered disabled to switch from analogue to digital television

  • Switchover region-by-region between 2008 and 2012.

  • Estimated 7 Million eligible for help.

  • Provide and install appropriate receiving equipment &

  • offers significant amount of help after installation.

  • Over 3.4 million eligible people mailed to date.

  • Over 393,000 installations already done.

  • Considerable insight into the needs of those we serve.


Nick tanton bbc

Lessons learned to date IPTV ACCESS for ALL

  • Have a clear definition of the service requirements

  • that is owned by all users (and providers).

  • Keep faith with the agreed definition and don’t keep

  • asking for more “bells and whistles”.

  • Manage user expectations (live subtitles will have errors).

  • Seek a practicable and sustainable solution - not

  • “absolute perfection”.

  • Seek consistency of user experience across platforms.

  • Adapt the delivery solution to the platform whilst

  • respecting the service requirements.


Nick tanton bbc

Lessons learned to date IPTV ACCESS for ALL

  • Put as much technical sophistication as possible at the

  • sending end rather than at the receiver.

  • Ensure a compliance test regime for consumer equipment.

  • &

  • Ease of access to these features is crucial.


Nick tanton bbc

Ease-of-use IPTV ACCESS for ALL

accessibility provision of assistive services

useability

ease of use & ease of access


Nick tanton bbc

Useability IPTV ACCESS for ALL

  • Ease-of-use is more important than branding.

  • Provide accurate, timely & relevant information about

  • the services available with a programme or channel.

  • Use clear, simple and uncluttered screens.

  • Provide appropriate user-feedback (beeps and icons).

  • Maintain user-preferences across channel changes

  • & power cycling (e.g. subtitles enabled).

  • Provide user-friendly service discovery (eg. retuning,

  • response to service changes etc.).


Nick tanton bbc

Useability IPTV ACCESS for ALL

  • Ergonomic controls

  • (e.g. one-touch subtitles etc.)


Nick tanton bbc

Improving the user experience IPTV ACCESS for ALL

  • Aim for a consistent user experience

  • Resolve the tension between personalisation and

  • guaranteeing QoS

  • Developing alternative methods of interaction

  • - Talking interfaces

  • - “Universal” standardised api enabling interfaces to be

  • tailored to particular user needs

  • Help-line support


Nick tanton bbc

Coda IPTV ACCESS for ALL

  • Many thanks for your attention

  • nick.tanton@bbc.co.uk

  • &

  • james.barrett@bbc.co.uk


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