Kari Edwards, AIC, ASLI Claims Manager, AmRisc, LP

1. Kari Edwards, AIC, ASLI Claims Manager, AmRisc, LP “Claims Happen”The potential always exists for a claimPrepare for recovery before it happens www.amrisc.com

2. Pre-Loss Planning • Have proper insurance coverage in place with adequate limits and manageable deductibles • Maintain updated contact information between management and owners • Inform owners to report claims to property management immediately & Encourage Communication • Identify Potential Problem Areas & Continuously Seek to Upgrade Loss Prevention • Maintain Smoke Detectors with regular battery changes • Train occupants how to use fire extinguishers – local fire department will provide training • Inspect and replace water heaters • Replace copper ice maker lines with reinforced plastic • Inspect and replace washing machine hoses • Maintain heat and a/c in units; even if vacant • Winterize vacant units • Prepare to mitigate a loss before it happens • Maintain list of restoration companies, including national companies in the event of a catastrophe • Access to immediate repair materials – don’t count on going to Home Depot at 3:00 a.m.

3. Duties in the Event of Loss CONDOMINIUM ASSOCIATION COVERAGE FORM REQUIRES 3. DUTIES IN THE EVENT OF LOSS OR DAMAGE a. You must see that the following are done in the event of loss or damage to Covered Property: (1) Notify the police if a law may have been broken. (2) Give us prompt notice of the loss or damage. Include a description of the property involved (3) As soon as possible, give us a description of how, when and where the loss or damage occurred. (4) Take all reasonable steps to protect the Covered Property from further damage, and keep a record of your expenses necessary to protect the Covered Property, for consideration in the settlement of the claim. (5) At our request, give us complete inventories of the damaged and undamaged property. Include quantities, costs, values and amount of loss claimed. (6) As often as may be reasonably required, permit us to inspect the property proving the loss or damage and examine your books and records. Also permit us to take samples of damaged and undamaged property for inspection, testing and analysis, and permit us to make copies from your books and records. (7) Send us a signed, sworn proof of loss containing the information we request to investigate the claim. You must do this within 60 days after our request. We will supply you with the necessary forms. (8) Cooperate with us in the investigation or settlement of the claim.

4. AmRisc’s Commitment to the Insured Thorough and efficient claims process: • Complete circle of communication between claimant, AmRisc Claims Department, and adjuster • Strict timelines/deadlines defined throughout claim process • Timely resolution of claims and prompt follow-through by use of automated diary system Delivery of quality service in the event of a catastrophe: • Extensive CAT plan in place for internal business recovery and external claims processing • Ability to temporarily relocate claims operation • Contract services available with mobile unit • Procedures defined for CAT claims management

5. CAT Claims Service • Procedures defined for CAT claims management • CAT agreement with adjusting company to help service • claims in event of catastrophe • Provide adjusting company with spread of risk report for • area expected to be impacted • Pre-send policy information • Notice posted on website providing details on reporting • CAT claims • Plan to handle increased volume of claims • Revise claims handling procedures • Accept claims via email, fax, phone • Provide additional phone lines, computer technology, • and staff • -Work with carriers to modify their claims handling • requirements and to mobilize their CAT loss funds • for prompt processing and payment of claims

6. Develop an Association CAT Plan Best Defense against natural disaster is to have a disaster plan in place and commit to the plan • Appoint an Emergency Coordinator • Appoint someone with authority to contract for emergency repairs • Keep a current list of emergency phone numbers and contact information for residents • Communicate it to residents • Prepare – bring in loose items, secure shutters, have hurricane toolkits • Educate residents on how to shut off water, gas and electricity in the community to prevent further damage • Test it in the community • Plant for utility outages and equipment failures • RESOURCES: FEMA (http://community.fema.gov) National Board of Certification for Community Association Managers (www.nbccam.org) South Carolina Department of Health and Environmental Control (www.scdhec.gov)

7. QUESTIONS? AmRisc, LP