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Voter Service

Learn about civil rights laws protecting voters from discrimination, and how to serve all voters with respectful and equitable service. Understand the diverse needs of voters and know the law as it pertains to voting rights.

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Voter Service

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  1. Voter Service Treating All Voters Equally and Respectfully Civil Rights Laws protect from discrimination Discrimination and prejudice are not legal See that all voters are treated fairly and equally 4-1

  2. Goals: • Know the law as it pertains to the civil rights of voters • Understand the diverse needs of voters • Learn how to serve all voters with respectful service Missouri Secretary of State

  3. Goal One: Know the Law and Voting Rights • Voting Rights Act of1965 • Democracy depends on well-run elections • All eligible voters have access to voting Missouri Secretary of State

  4. Goal One: Know the Law and Voting Rights The Voting Rights Act of 1965 makes it “Illegal to intimidate, threaten, coerce or prevent any properly registered person from exercising the right to vote.” Missouri Secretary of State

  5. Goal Two: Understand Personal Differences and Needs to Overcome Prejudice and Discrimination Missouri Secretary of State

  6. If I were to sit here…. Wearing a different skin… Sporting a different hairstyle. Being a different age And you were to form a negative reaction to my message, based simply on the way I look… THAT IS PREJUDICE Missouri Secretary of State

  7. Missouri Secretary of State 4-7

  8. Goal Three: Learn How to Provide Respectful, Positive Service For All Voters • How you LOOK • How you SOUND • How you LISTEN • How you SOLVE Missouri Secretary of State

  9. What You LOOK Like When You Communicate Voters see and respond to your • Smile • Energy • Eye Contact Missouri Secretary of State

  10. What You SAY: How you Sound Use positive words and tone of voice: • Absolutely, of course, I can, certainly, my pleasure, how may I help you Avoid negative words: • Can’t, won’t, shoulda, coulda, oughta, never, always, but… Missouri Secretary of State

  11. Be Open to Service: Speak first Be Ready: New beginning Be Positive: Attitude is 90% Be Alert: Look for special needs Missouri Secretary of State

  12. How You LISTEN: Understanding Needs • Listen to the voter with EYES and EARS • Listen for special needs • Listen to WHAT they are asking and HOW they are asking it. • Show you are listening with words like: • “I understand how you feel” Missouri Secretary of State

  13. How you SOLVE: Providing Assistance and Handling Problems The fiveA’s • Acknowledge • Agree • Apologize • Ask • Act Missouri Secretary of State

  14. What to Know if a Voter is Angry or Creating a Conflict or Problem • Anger is an emotional response • Anger comes from fear • Fear results from lost needs like: value, esteem or control • Fear can be minimized when needs are met Missouri Secretary of State

  15. What to do if a voter creates a problem • Remain calm • Ask the voter to step aside with you • Ask another election judge to assist you or take your place • Take deep breaths and remember the FEAR • Continue to calmly repeat how you may assist them • Provide an opportunity for them to vote within the law • Escort them out the door after serving them and • Suggesting they contact the election authority Missouri Secretary of State

  16. Summary • It is the law: All voters must be treated equally • See the real person and his or her needs • Communicate positively and respectfully • Poll worker plays a valuable role Missouri Secretary of State

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