PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN. Expression of complaining and handling complainning. STANDAR KOMPETENSI. To communicate using english in intermediate level. KOMPETENSI DASAR. How to identify the expression of complain and respond in the dialogue. TUJUAN PEMBELAJARAN.
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PEMERINTAH KOTA PONTIANAK
Expression of complaining and handling complainning
To communicate using english in intermediate level
How to identify the expression of complain and respond in the dialogue
The student should be able to recognize three
forms of language
t he student should be able to use english language properly as a native speaker
The student shauld be able to communicate with an english native speaker
The student should be able to use condition type 2-3 and subjunctive properly
Handling a complain
If you want to make compalining about something ,remember that a direct complaint or criticism in english can sound rude or aggressive. The best way to make complain is by using indirect manner.
Here some of the most common ones.
1.- I’m sorry I have to say this but I think the air
condition in my room doesn’t work properly
2.- I’m sorry to bother you ,but I think the there’s
something wrong with my computer
3.- maybe you forgot to give me a change
4.- I think you might have forgott
5.- Excuse me if I’m out of line , but your work has not
been adequate lately
6.- There may have been a misunderstanding about the
7.- I’m afraid I have to make complain . Some stuff has
gone missing frommy room
b. Handling complain
When people apologize, they normally say
“Sorry” and offer to fix the situation
1. I’m sorry, I’ll get someone check it for you
2. Sorry to hear that I’ll send someone up
3. I do apologize .I ‘d like to offer you a 20 %
discount off for our holiday program as a
gesture of goodwill
We regret to inform you that one oy your consignment arrived in badly damaged Condition,its BF/46 containing 100 doz.onset the lid was broken and the case with its
Content crushed.Its look as if some very heavy cargo had fallen on it.We have examined
The boxes and find that about 46 dozen are in an unsaleable condition.
1.Get along english for vocational school grade XII
2. bahasainggrisuntuk SMK Teknik