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PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN. Expression of complaining and handling complainning. STANDAR KOMPETENSI. To communicate using english in intermediate level. KOMPETENSI DASAR. How to identify the expression of complain and respond in the dialogue. TUJUAN PEMBELAJARAN.

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PEMERINTAH KOTA PONTIANAK

DINAS PENDIDIKAN



STANDAR KOMPETENSI

To communicate using english in intermediate level

KOMPETENSI DASAR

How to identify the expression of complain and respond in the dialogue


TUJUAN PEMBELAJARAN

The student should be able to recognize three

forms of language

t he student should be able to use english language properly as a native speaker

The student shauld be able to communicate with an english native speaker

The student should be able to use condition type 2-3 and subjunctive properly


MATERI AWAL

Complaining

Handling a complain


MATERI LANJUTAN

If you want to make compalining about something ,remember that a direct complaint or criticism in english can sound rude or aggressive. The best way to make complain is by using indirect manner.

Here some of the most common ones.

1.- I’m sorry I have to say this but I think the air

condition in my room doesn’t work properly

2.- I’m sorry to bother you ,but I think the there’s

something wrong with my computer

3.- maybe you forgot to give me a change

4.- I think you might have forgott


MATERI LANJUTAN

5.- Excuse me if I’m out of line , but your work has not

been adequate lately

6.- There may have been a misunderstanding about the

holiday plan

7.- I’m afraid I have to make complain . Some stuff has

gone missing frommy room


b. Handling complain

When people apologize, they normally say

“Sorry” and offer to fix the situation

1. I’m sorry, I’ll get someone check it for you

2. Sorry to hear that I’ll send someone up

3. I do apologize .I ‘d like to offer you a 20 %

discount off for our holiday program as a

gesture of goodwill


MATERI AKHIR

Dear Sir

We regret to inform you that one oy your consignment arrived in badly damaged Condition,its BF/46 containing 100 doz.onset the lid was broken and the case with its

Content crushed.Its look as if some very heavy cargo had fallen on it.We have examined

The boxes and find that about 46 dozen are in an unsaleable condition.

Your faithfully


REFERENSI

Referensi

1.Get along english for vocational school grade XII

Intermediate level

2. bahasainggrisuntuk SMK Teknik


PENYUSUN

NAMA

Drahadirah......................

NIP

..........................

TEMPAT TUGAS

.SMK Pelayaranpembangunan......Pontianak..............................

PHOTO


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