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ServiceLink & 211-NH. What is 211-NH? . Abbreviated dialing code for consumer access to community services 211 provides: Direct information and referral (I&R)to needed community services Referral to the more appropriate specialty I&R’s Considered a comprehensive I&R.

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What is 211 nh l.jpg
What is 211-NH?

  • Abbreviated dialing code for consumer access to community services

  • 211 provides:

    • Direct information and referral (I&R)to needed community services

    • Referral to the more appropriate specialty I&R’s

    • Considered a comprehensive I&R


Consumer benefits of 211 nh l.jpg
Consumer Benefits of 211-NH

  • A simple and easy-to-remember number to call when people need help or access to human services

  • Ensures that callers get directed immediately to the appropriate services or specialty I&R

  • Reduces inappropriate and multiple calls for consumers


What is servicelink l.jpg
What is ServiceLink?

  • Specialized I&R/A for older adults, adults with disabilities or chronic illness and their caregivers

  • Entry point into the Medicaid funded long term care system

  • 13 Community-based offices Statewide offer assistance via phone, office appointments, and home visits

  • Centralized data collection & client tracking database used Statewide


Consumer benefits of servicelink l.jpg
Consumer Benefits of ServiceLink

  • Assessment of need(s)

  • Assisted referrals

  • Empowerment

  • Follow-Up

  • Advocacy

  • Specialized services (Medicaid/Medicare, Caregiver)

  • Community involvement

  • Free and confidential


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