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Saturday, April 18

Saturday, April 18 Upcoming deliverables Collaborative and Social Computing: History, Examples, Advances and Challenges Deliverables Presentation Plans due April 24 A resource you will find useful: http://www-users.cs.umn.edu/~carlis/talk-on-talking.pdf Exam on April 24

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Saturday, April 18

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  1. SEng 5115 Saturday, April 18 • Upcoming deliverables • Collaborative and Social Computing: History, Examples, Advances and Challenges

  2. SEng 5115 Deliverables • Presentation Plans due April 24 • A resource you will find useful: http://www-users.cs.umn.edu/~carlis/talk-on-talking.pdf • Exam on April 24 • Sample will be posted Monday • Project Presentations – May 2 • Change List due May 2 • Evaluation Report due May 4

  3. SEng 5115 Social Computing: The Bottom Line • People are social animals • As soon as computer technology allowed it, people began to use it for social purposes

  4. 1950s SEng 5115

  5. 1950s Scientists / no one 1960-1970s Programmers 1980s-1990s Professionals 1990s-current People Who used computers SEng 5115

  6. SEng 5115 Unix Talk

  7. SEng 5115

  8. SEng 5115 IRC Chat

  9. SEng 5115 Email

  10. SEng 5115 MUDs

  11. Meeting / work support

  12. SEng 5115 Meeting / Group Decision Support

  13. SEng 5115 Shared Real-time Editing Shared Real-Time Editing

  14. SEng 5115 Shared Web Browsing

  15. SEng 5115 Shared (Asynchronous) Editing

  16. Blogs

  17. SEng 5115

  18. SEng 5115 Blogging • Personal / small audience blogs • Big question: Why reveal yourself? • A teen thing? (2004: 91% between 15 and 29; 51% between 13 and 19)‏ • Political blogs… & other topically-oriented blogs • Co-optation? (Edwards, McCain, …)‏ • Mainstream media co-opted blogs • Employee blogs: Microsoft, Google, etc. • Product blogs • http://blog.outer-court.com/archive/2005-10-23-n80.html • Photo blogs • fotolog.net • Video blogs • mnstories.com/ • Class blogs • Failure stories

  19. SEng 5115 LiveJournal – friends page

  20. SEng 5115 Social networks

  21. SEng 5115 Orkut

  22. SEng 5115

  23. SEng 5115

  24. SEng 5115 LinkedIn

  25. SEng 5115 Photo communities

  26. Multiplayer games

  27. SEng 5115 WoW

  28. SEng 5115 LAN Party

  29. Mobile phones

  30. SEng 5115

  31. SEng 5115 Overview of the rest of class • History • Themes and dimensions • Awareness • Collective intelligence • Revenge of the social scientists

  32. SEng 5115 History • A vision • Vannevar Bush, As We May Think http://www.theatlantic.com/doc/194507/bush • A demo • Doug Engelbart, 1968 • http://sloan.stanford.edu/MouseSite/1968Demo.html • Clips: 12, 8, 19, 23, 25

  33. SEng 5115 Overview • History • Themes and dimensions  • Awareness • Collective intelligence • Revenge of the social scientists

  34. SEng 5115 Same time (synchronous)‏ Different times (asynchronous)‏ Same place Different places Place and time Meeting rooms, class rooms In/out boards, Team rooms Chat, IM, MUDs, text messaging, video conferencing, NetMeeting, games Email, online communities, shared documents, social networks

  35. SEng 5115 Purpose of the technology • Supporting communication • Providing shared information spaces • Supporting the coordination and flow of work

  36. SEng 5115 Type of “group” • Pair • Small Group • Project Team • Organization • Public / anyone Lots of real systems span these boundaries

  37. SEng 5115 Transcending space • Distributed affinity groups • Support • Hobbies • Political organizing • Pedophilia, terrorism, suicide, …

  38. SEng 5115 Transcending conventions of FTF interaction

  39. SEng 5115 Anonymity and accountability • Power, gender, … • Credentials • http://www.nytimes.com/2007/03/05/technology/05wikipedia.html?ex=1330750800&en=f79cc41f899c2de6&ei=5090 • Flaming / hostility • http://headrush.typepad.com/creating_passionate_users/ • Personae • http://www.lockportjournal.com/local/local_story_011005336.html • Reputations • EBay

  40. SEng 5115 Grudin’s 8 Challenges (1994) http://portal.acm.org/citation.cfm?doid=175222.175230 • Who does the work vs. who gets the benefit? • Critical Mass/Prisoner’s Dilemma/Tragedy of the Commons • Disruption of social processes • Exception handling • Unobtrusive accessibility • Difficulty of evaluation • Failure of intuition • Adoption process

  41. SEng 5115 1. Work vs. benefit • Keeping a calendar • Documenting code • Keeping profiles up to date • Design group applications that offer individual benefits… even if you’re the only one using it! • How many users to make useful? • Email • del.icio.us • Organizational calendar Your experiences? Your Project? At work?

  42. SEng 5115 2. Critical mass, etc. • Social loafing / free riding • Why be the first one to (for example) rate an article on Slashdot? • Economics

  43. SEng 5115 3. Disruption of social processes • Tyranny of the explicit / making work visible • Why did the schedule slip? • Open discussion of colleagues’ work • Protecting unschedulable time • Lotus Notes adoption • Collaborative learning tools • Corporate blogs vs. PR

  44. SEng 5115 4. Exception handling • Standard procedures are a myth… • Well, actually, they’re more like guidelines, rationalizations, explanations • “Moreover, not only did management fail to impose set procedures, but further ad hoc arrangements were positively encouraged by the sales department, as in the case of one customer…”

  45. SEng 5115 Note: success blurs categories • “Groupware technologies that most effectively support collaborative work … support all aspects of the work” • Email • Instant messaging • Social networking • Amazon • The Mighty Google

  46. Privacy

  47. SEng 5115 Privacy

  48. SEng 5115 Privacy

  49. SEng 5115 Privacy • ….Favreau wasn't drunk in public. He wasn't stumbling through the Washington Metro, or even the Cap Lounge, with a bottle of Jack in one hand and the cardboard Clinton in the other. He was in the privacy (or what we used to call privacy) of a party. But we increasingly exist in a surveillance society. Not a 1984-style, Orwellian world where one Big Brother is perpetually watching, or a Soviet-style nation in which we report on one another to a central police organization. Rather we're a surveillance republic all reporting on ourselves and everyone else to everyone else, through blogs, Tweets, Facebook, and Gchat status updates, photo-sharing services, LinkedIn, YouTube . . . etc. • From http://www.usnews.com/blogs/robert-schlesinger/2008/12/12/barack-obama-speechwriter-jon-favreau-the-hillary-clinton-grope-and-scenes-from-the-surveillance-republic.html

  50. SEng 5115 Privacy

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