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Nonverbal Business Communication. For My Friends in BSAD 101 By Thomas Hilton. Topics. Importance Visual Communication Aural Communication Tactile Communication Other Channels of Nonverbal Communication Some Concluding Thoughts. Importance. Always more believable than verbal

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nonverbal business communication

Nonverbal Business Communication

For My Friends in BSAD 101

By Thomas Hilton

topics
Topics
  • Importance
  • Visual Communication
  • Aural Communication
  • Tactile Communication
  • Other Channels of Nonverbal Communication
  • Some Concluding Thoughts
importance
Importance
  • Always more believable than verbal
  • Estimated proportion of credibility
    • 10% Verbal
    • 90% Nonverbal
  • “You never get a second chance to make a first impression”
  • Culturally Dependent
  • Try it!
visual communication
Visual Communication
  • Facial Expressions
  • Arm and Hand Movements
  • Posture
  • Props
visual communication facial expressions
Visual CommunicationFacial Expressions
  • Face
    • Direction
    • Mood
  • Eyes
    • Contact
    • Direction
visual communication arm hand movements
Visual CommunicationArm & Hand Movements
  • Closed
  • Open
  • Choppy
  • Smooth
  • Lots
  • Little
visual communication posture position
Visual CommunicationPosture/Position
  • Lower/higher
  • Straight/bent
  • Near/far
visual communication props men s clothing
Visual CommunicationProps: Men’s Clothing
  • Coat
  • Shirt
  • Tie
  • Trousers
  • Belt
  • Socks
  • Shoes
  • Jewelry
visual communication props women s clothing
Visual CommunicationProps: Women\'s Clothing
  • Freer
  • Feminine, not sexy
  • Analogous to men\'s
  • Not boyish
  • Rule of 14
aural communication
Aural Communication
  • Voice Volume
  • Voice Tone
  • Other
tactile communication
Tactile Communication
  • Person-to-Person
  • Personal Space
  • Force of Touch
  • Location of Touch
  • The Handshake
  • Other Cultures
environmental communication
Environmental Communication
  • Barriers
  • Distractions
  • Luxuries
  • Lighting
concluding thoughts
Concluding Thoughts

Nonverbal Communication…

  • Impacts Credibility
  • Connotes Membership
  • Connotes Intention
  • Impact is Inevitable
  • So Manage It!
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