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MBA 669 Special Topics: IT-enabled organizational Forms Dave Salisbury [email protected] (email) http://www.davesalisbury.com/ (web site) Everything old is new again… Revisiting some of the themes from earlier Change in organizational forms Outsourcing

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MBA 669 Special Topics: IT-enabled organizational Forms

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Mba 669 special topics it enabled organizational forms l.jpg

MBA 669Special Topics: IT-enabled organizational Forms

Dave Salisbury

[email protected] (email)

http://www.davesalisbury.com/ (web site)


Everything old is new again l.jpg

Everything old is new again…

  • Revisiting some of the themes from earlier

    • Change in organizational forms

    • Outsourcing

    • The right mix of bricks and clicks

  • IT and its implications for these organizations

    • Governments

    • Education

  • Finding the balance (or how to work in Friedman tonight)


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Governments are not like businesses

  • No competition

  • Monopoly supplier

  • No choice for “customers”

  • Screwed up reward structures

  • Revenue streams by fiat

  • No choice as to whom one serves

  • Digital divide


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Governments are like businesses

  • Outsourcing

  • Need to reduce costs

  • Eventually the public gets mad

  • Rising expectations of service

  • As Friedman notes (DOSCapital), inefficient government is a detriment to business

  • Supplier relationships

  • Failure rates for IT efforts


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E and getting elected

  • Social networking

    • John McCain in 2000

    • Howard Dean in 2004

  • Means by which choices about what does and doesn’t work can be made rapidly

    • Opinion polling

    • 2-way communication

    • Data mining/data analytics


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E and running government

  • Portals

  • Fees collections

  • Stages

    • Informational websites

    • Two-way websites

    • Payments of fees, fines, etc.

    • Comprehensive portal


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E and education

  • Education as information transmittal

  • Education as interaction

  • How good are the current technologies at both?

  • Who owns the class?

  • Who owns the knowledge generated by preparing and delivering the class?


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The limits of information

  • Satisfaction (lower with mediated)

  • Belonging (lower with mediated)

  • Morale (lower with mediated)

  • Involvement (lower with mediated)

  • Participation (lower with mediated)

  • Overall evaluation (lower with mediated)

  • No difference on instructor engagement and accessibility


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Another visit to the darkside

  • What happens to all this information that is now centrally (and readily) available?

  • Does public necessarily mean ubiquitous and immediate?

  • Mason on information ubiquity (Thursday)


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Mixing those bricks and clicks

  • Again, back to information intensity

  • Find the informational component of what your company does and leverage it using IT

  • Trying to see “bricks/mortar” and “clicks” as two different things can be a recipe for disaster

  • The continuum of government and educational services and how they can be offered online


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Getting the mix right

  • Internet as complement

  • Range of options

    • Spin off

    • Strategic partnership

    • Joint venture

    • In-House division


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Revisiting organization form changes

  • Outsourcing services

  • Federations (Singapore)

  • Markets rather than hierarchies (electronic procurement)


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This week’s Friedman, part 1

Backlash & groundswell

  • Standard of living goes higher

  • Facts about foreign firms

    • Pay workers more

    • Create jobs faster

    • Spend heavily on R&D

    • Export more


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This week’s Friedman, part 2

  • If you can’t beat them, join them (but change them too)

  • New media (CNN versus the Vietnam Vets)

  • Connectivity and productivity (social networks revisited)


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