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Laraine Start Learning & Development Manager Tim Sampey Service User Coordinator PowerPoint PPT Presentation

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Laraine Start Learning & Development Manager Tim Sampey Service User Coordinator. Education Training & Employment Programme working in partnership with SUDRG (Service User Drug Reference Group) Kensington and Chelsea DAAT. History ETE.

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Laraine Start Learning & Development Manager Tim Sampey Service User Coordinator

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Laraine Start

Learning & Development Manager

Tim Sampey

Service User Coordinator

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Education Training & Employment

Programme working in partnership with

SUDRG (Service User Drug Reference Group)

Kensington and Chelsea DAAT

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History ETE

Service users in Kensington and Chelsea have always benefited from the ‘informal’ education, training and volunteering opportunities we have offered at Blenheim CDP.

In April 2007 Kensington and Chelsea DAAT recognised this by funding the development of a structured ETE programme for the borough. Now in its 3rd year and still proving to be a great success.

More recently the profile of ETE has been raised by it’s prominence as a key policy in the 10 year drug strategy and focusing on Recovery and Reintegration which is high on the government agenda.

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History of SUDRG

Service User Drug Reference Group

  • Social Club – peer led service

  • Volunteer Programme

  • Gym and swim

  • One to one support

  • Art group

  • Music group

  • Food and Drink

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Overall Aim of ETE

  • Our initial aim was to write an ETE Strategy, ETE Directory and conduct a TrainingNeeds Analysis of service users’ ETE needs in Kensington and Chelsea, with the view to develop an ETE Programme for drug/alcohol users/ex users in Kensington & Chelsea.

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  • To network with drug & alcohol agencies in the borough for referrals

  • To work in close partnership with SUDRG

  • To assess, advise and guide service users

  • To map service users into ETE opportunities

  • To provide relevant accredited, non accredited training and support packages

  • To monitor development and progress

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ETE / Aftercare?

What do you think… is aftercare an old term now and when should ETE be introduced?

Integrating ETE in care plans

Client treatment services becoming more involved

Basic skills? soft skills? life skills?

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Knowledge & Experience

Working with Substance Use


Group Work Skills



Qualifications in

Substance Use /

Teacher Training



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Summary of InitialTraining Needs Analysis

An ETE analysis was completed with service users in the borough:

  • What was blocking them from returning to work?

  • What did they want from ETE?

  • What were their training needs?

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Blocks to returning to work

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30 service users were asked about their training needs:

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Accessing other funds for support

This year alone………

Campden Charities in K&C have helped our ETE clients with their course fees, fares, clothes and childcare arrangements to the sum of:


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The Referral Process

We network and liaise with drug & alcohol agencies in the borough of Kensington & Chelsea, along with ETE satellite services at various agencies. This enables the ETE Coordinator to regularly communicate with care managers/key workers, thus raising the profile of ETE.

We receive our referrals from:

Substance Use Team, DIP, Dual Diagnosis Team, local drug and alcohol services, young peoples services and local GP’s. we also provide local satellite services at DIP and for young people services, off site.

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The Assessment Process

Initial Assessment includes:

  • Quick initial assessment of needs/chosen career path/goals/visions

  • Diagnostic literacy/numeracy tests

  • Learning styles questionnaire

  • Skills CD Rom

  • ITEP structured mapping / free mapping

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The Review Process

Subsequent Review Sessions include:

  • Skills and Interests CD Rom

  • Identifying further ETE needs

  • Reviewing progress

  • Setting achievable goals

  • Intensive, regular support, encouraging motivation

  • ITEP mapping

  • Referring clients onto internal and external ETE provision, in and outside the borough

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  • 151 assessed

  • Currently working with 113 ETE service users in the borough

  • Once referral has been received, quick prompt contact

  • Average amount of referrals received a week - 5

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Developing Self Esteem, Confidence and Assertiveness

Communication and Interpersonal Skills

Anger Management and Conflict Resolution

Outside speakers ‘Dress for Success’

Fear and Anxieties


Encourage Volunteering ….. so what's it all about?

ETE Workshops

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What are they Doing?






developing soft skills

nail technology


health/social care

skills for life

performing arts

security work


drugs work

vocational qualifications

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When Paul was referred to us his self esteem was very low and he had a very negative view of his future.

After lots of support and encouragement he has recently completed all 5 courses required by London Underground.

We were also successful in finding him a sponsor which enabled him to complete these courses.

He is now qualified to start applying for paid work on London Underground.

Deborah who suffers with anxiety, finds it hard to meet people and go out anywhere on her own. She wants to be a dress maker and have her own stall on Portobello Rd. By helping her to believe in herself, she has just applied for a Market Trading workshop and will be starting a dress making course thereafter.

Kelly, again has very low self esteem and anxiety about working in groups, after much help and support she has completed personal development workshops and is now completing an NVQ in Drama and Performing Arts.

We have lots of client success stories……..but here are a couple!!!

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ETE providers: Networking in your borough and maintaining links

  • JCP / new drug coordinators

  • Volunteer Centre

  • Basic Skills including literacy, numeracy & IT / Red Kite

  • Local college

  • Local business centre

  • Local courses / groups

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The partnership between ETE and SUDRG

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Service User Network Development in Adult Learning

Blenheim CDP’s Unique OCN Accredited Training Programme, Free to ETE Service Users in Kensington and Chelsea

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Developed withservice users (SUDRG) for service users

Accredited by OCN, Open College Network London Region

6 units at Level 2, option to study all 6 or just 1

Short, 4 month rolling course plus study groups

Clients are encouraged to do this alongside a volunteering placement

Tutoring and assessment is all conducted in-house

Developing peoples soft skills / codes of conduct in an informal atmosphere, before entering college courses or paid work

Free to service users in Kensington and Chelsea

Weekly reflective study group

Next enrolment afternoon 20 service users in the borough are waiting to start

ITEP (MAPS/TRAP/WOTS) is used as a communication tool in lessons


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1. Communication and Interpersonal Skills

2. Boundaries and Confidentiality

3. Anger Management and Conflict Resolution

4. Mentoring, Coaching and Supervision

5. Assertiveness and Self Esteem

6. Understanding Group Dynamics and Facilitation


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Our Achievements in our First Year Included:

  • Winner of Adult Learner of the Year NIACE (National Institute Adults Continuing Education) London Region 2008

  • Winner of Adult Learner of the Year LVSC (London Voluntary Service Council) London Region 2008

  • The ETE Programme itself was nominated for the London Health & Social Care Awards NHS – 2008

  • Improving Health and Reducing Inequalities: we reached the finals out of 2,500 nominations across the UK

    (Adult Learners Week is coordinated by NIACE & supported by ESF, Learn Direct, Learning Skills Council)

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Quotes from our ETE service users…

‘‘I believe it’s one of the best things that has happened to me during my recovery …

Getting the opportunity to do this course.’’

‘’Highly recommended, it is the perfect course for someone in recovery, addicts lack confidence. You can gain confidence on this course…it’s a must!’’

‘’It is a real stepping stone to further yourself professionally and personally.’’

‘’This course has given me a good foundation for volunteering but it can be applied to any area of work.’’

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ITEP - a breakdown

  • 4 types of Mind Maps – free map, structured maps, hybrid maps & information maps

  • Mind Traps - unhealthy places we get stuck in

  • Ways of Thinking (WOTS)–roadblocks to healthy thinking

  • Thinking & Behaviour Cycles

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Future for our clients?

  • ETE high on government agenda focusing on Recovery and Reintegration

  • Welfare to Work – currently in House of Lords. At present it is optional for people to declare they use heroin or crack

  • Change to benefits; clients being moved onto JSA and ESA. October 2010, new Treatment Allowance comes in

  • New ISA safeguarding scheme; how will this impact clients?

  • LDAN Employment Expert Group – 2 year pilot

  • Recession….2.5 million out of work!!!!

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The focus will be on getting people skilled up and reintegrated back into the community. ETE is not just about getting a job, for some this is not a reality.

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Our message…..We Believe in ….. YOU!

ETE is a vital and essential part of the treatment journey for people trying to integrate back into the community.

Often the people we work with have no sense of direction, lack confidence and self esteem. This is our main challenge. Most of them are far from job ready.

We ‘believe’ people can change and help them to start to ‘believe’ in themselves. Supporting them to reach their full potential in life, in a friendly and supportive environment. By setting small, achievable, realistic goals we can empower to realise their future, step by step.

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Our clients need access to regular, intensive,

encouragement and guidance regarding ETE….

with people who have knowledge and experience of working with addiction.

When they come to us, their journey has only just begun.

Many of them have no qualifications, some have never worked and need a high level of support right through into paid employment. This can be the most tricky time for some.

We try to prepare them, to cope with the pressures and complexities that volunteering, training / courses and the workplace can present to them.

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The success and popularity of the ETE Programme in Kensington and Chelsea, has clearly highlighted the need and the effectiveness of ETE provision for drug and alcohol service users.Other DAAT’s in London are now showing an interest as to how to replicate our ETE programme in their borough.

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Laraine Start: ETE [email protected]

Tim Sampey: SUDRG

[email protected]

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