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Role of the CIO in Electronic Government- USA

Role of the CIO in Electronic Government- USA. Alisoun Moore Chief Information Officer Montgomery County, Maryland. Advent of Net-centric and Info-centric World Transformed ICT Role in Government. ICT became strategic to organization No longer relegated to back room data centers

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Role of the CIO in Electronic Government- USA

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  1. Role of the CIO in Electronic Government- USA Alisoun Moore Chief Information Officer Montgomery County, Maryland

  2. Advent of Net-centric and Info-centric World Transformed ICT Role in Government • ICT became strategic to organization • No longer relegated to back room data centers • Expensive for organizations to implement • Considered critical to meeting mission of organization • Electronic government allowed direct service to citizens • Old data center director role inadequate to meet technology revolution • Often buried in organization • Not strategic – tasked with keeping things running not implementing • Often became an impediment to progress • Creation of CIO • Strategic focus on ICT • Senior manager, member of senior team • Critical to for strategic direction of organization and implementation of ICT for entire organization

  3. U.S. Established CIO Position and Management • Technology Importance - Government agencies use technology to deliver services • Internal Revenue Service • Department of Defense • Health and Human Services • U.S. Recognized special role of CIO as a senior manager in charge of technology for agencies • Codified role in Information Technology Reform Act of 1996 (Clinger-Cohen Act) • Requires all agencies to have a CIO at senior management level • U.S. Recognized importance of electronic government and inter-agency management of ICT • Codified in E-Government Act of 2002 • Centralized e-government office in OMB • Established an Administrator of Electronic Government

  4. CIO Role – Easier said than done • CIO’s have technical expertise in information and technology management, but also are leaders in management and organizational change • Serves as a critical member of senior management team – a trusted partner much like CFO, COO, etc. • CIOs needed to professionally develop and implement technology for an agency in a cost-effective way • Always a tension between centralized and decentralized technology development; between centralized authority versus business units – need both! • CIOs must be trusted and skilled in working within their organizations to effect change – therefore need support of agency head and senior management team • Electronic Government requires inter-agency collaboration and planning – this is a new role for CIOs

  5. Some Results of Strategic ICT Leadership: • 53 million Americans filed their taxes on-line last year and the IRS exceeded the figure this year • IRS closed 2 regional centers • Refocused personnel to enforcement • SEC’s EDGAR system receives, processes, and disseminates to the public between 12 and 16 million pages of information annually from over 28,000 corporate, investment companies, and individual filers

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