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All Aboard! Creating a Service Matrix for Mobile Library Services

All Aboard! Creating a Service Matrix for Mobile Library Services. Cindy McFadden, MLIS Coordinator/Supervisor   Outreach Services  Arapahoe Library District Centennial, Colorado . Arapahoe Library District . What Put us in this Position?.

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All Aboard! Creating a Service Matrix for Mobile Library Services

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  1. All Aboard!Creating a Service Matrix for Mobile Library Services

  2. Cindy McFadden, MLIS Coordinator/Supervisor   Outreach Services  Arapahoe Library District Centennial, Colorado Arapahoe Library District 

  3. What Put us in this Position? • Strategic Plan Tactic for a 2-vehicle service model • Bookmobile taken off the road • New OBS bookmobile ordered • Delivery expected in February 2010 • Where will we go and who will we serve?

  4. Looking for Best Practices • Review of professional literature  • Talking to our peers in the industry

  5. Building a Schedule Leads to Building a Matrix Request for proposal (RFP) process for choosing the right bookmobile vendor Could this work for choosing the right bookmobile stops and hours? • Objective, fact-based • Could have multiple criteria • An official "scoring system" helps validate "gut instinct" and staff experience • Can save money or resources • Can get us to a better product

  6. How Did We Build It? • Determining our priorities for criteria  • Flow Chart • Associating conditions with the chosen criteria • 'Hard' data vs. 'soft' data • Scoring the criteria

  7. Construction Phase II • Setting up the scoring system • Criteria are weighted equally with each other • Conditions are assigned percentages  • rank x weight x factor = score • Criteria Evaluation

  8. Construction Phase III:  Scoring the Sites • Assigning scores to actual sites • Sample of the populated Matrix

  9. Range of Service • Determining the range of scores for service • Levels of service • Levels of Service--Visual • Service Levels

  10. Activity: Creating Your Own Matrix Practice Matrix

  11. Outcomes:  From Theory to Practice • How is it working? • Lessons learned

  12. Continuing Service Matrix • October 2010: 6 month evaluation of service • Kept all other content for matrix • Added Site Condition and Use criterias   RESULTS: • Ended two stops • Lengthened service at two stops • Added two additional stops in Glendale for twice a week service

  13. Selected Bibliography ALA Office for Literacy and Outreach Services.Handbook for Mobile Library Services Staff. http://www.ala.org/ala/aboutala/offices/olos/bookmobiles/Mobile_Services_Handbook.pdf. Accessed 8/17/2010             Clements, Angela. On the Move with the TCPL Mobile Library: What it Takes to keep rolling. Indiana Libraries. 27 no1 26-32. 2008.              Dixon, Ann R. Feasibility and Options in Bookmobiles and Mobile Libraries in Rural Areas: A Case Study Approach Using Alaska's Experience. Bookmobile and Outreach Services. 9 no 2 17-58. 2006.             Murray, K., et. al., Give the mobile service a fresh start – tell us where to stop. Library & Information Update (March 2010) p. 34-6.             Osborne, Robin, ed. From Outreach to Equity: Innovative Models of Library Policy and Practice. 2004. American Library Association. Chicago.   Smallwood, Carol. Ed. Librarians as community partners: an outreach handbook. Chicago: American Library Association. 2010.

  14. Service Matrix, 2/2010 Working Service Matrix, 10/2010

  15. Cindy McFadden Arapahoe Library District 5955 S. Holly St.  Centennial, CO 80121 303-792-8944 cmcfadden@ald.lib.co.us www.arapahoelibraries.org Contact Information

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