Implementing new ways of working in remote Indigenous communities DHS Strategic Policy Seminar. 21 May 2012 Brian Gleeson, Coordinator General for Remote Indigenous Services. The lay of the land. Strengthening communities. Towards RSD.
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Implementing new ways of working in remote Indigenous communities
DHS Strategic Policy Seminar
21 May 2012
Brian Gleeson, Coordinator General for Remote Indigenous Services
The lay of the land
RSD National Partnership Objectives
Expectations of governments
Government investment will be prioritised and coordinated to ensure each priority location has the infrastructure and services that support and sustain healthy social norms so people can reach their potential and communities can thrive.
Minister Arbib, 2R speech, Coordinator General for Remote Indigenous Services Bill, 25 June 2009
The question should not be, ‘why do women not accept the service that we offer?’
‘Why do we not offer a service that women will accept?’
World Health Organization 2005
Remote Service Delivery: a new paradigm?
Improved engagement … Better service systems … Stronger communities
Governmentsworking differently by themselves and together
looking at places rather than programs and levels of government
eg 29 priority remote communities, Jurisdictional Boards of Management
Governments and communitiesworking differently together
a proper partnership with joint decisions about what will be done and how is done
eg Single Government Interface, Local Reference Groups
Communities working differently
being properly informed, making decisions, holding governments and service providers accountable
eg Local Implementation Plans, baseline mapping, performance indicators
RSD Priority Communities
The Office of the Coordinator General
for Remote Indigenous Services
Statutory officer established under the
Coordinator General for Remote Indigenous Services Act 2009
“ we need to convince communities that this is a new way of working and not just a new way of describing what we have always done”
CGRIS second six monthly report
Oversee the implementation of the RSD partnership.
Formally report twice a year on progress, and ensure that all government agencies are held accountable for their implementation responsibilities.
Have the authority to work across agencies to cut through red tape and bureaucratic blockages and to make sure services are delivered effectively.
Work with the whole of government Regional Operations Centres established to coordinate services in communities and the single government contact points located within the priority communities.
What do we do?
Twice a year, the Coordinator General formally reports to the Minister for Families, Housing, Community Services & Indigenous Affairs.
The report ensures that all government agencies are held accountable for their implementation responsibilities.
Reports have been released in November 2009, September 2010, March 2011, September 2011 and April 2012.
Six Monthly Reports
Some of the issues raised:
community governance and community development approaches;
governance of governments;
flexibility of funding;
delivery of infrastructure projects;
service availability, including renal services;
ground up engagement, effective community participation in informed decision making; and
Key issues from reports to the Minister
Engagement and community strengthening
Place based engagement
Staff working at the community level must have the capability, resources and scope to:
Place based engagement
Locally based teams need the following supports:
Policy and program
Programs and services should contribute to Closing the Gap … while being appropriate to local community needs (C8)
Using evidence to develop and redesign programs, services and set priorities and recognising the importance of early intervention (C10 (a) (i) and (ii))
Build the capacity of governments and service delivery organisations to develop and implement policies, procedures and protocols that recognise Indigenous peoples’ culture, needs and aspirations (C10 (c) (iii))
Ensure services are provided in an integrated and collaborative manner both between all levels of governments and between services (C12 (c))
Ensure mainstream service delivery agencies have strategies in place to achieve Indigenous outcomes and meet Indigenous needs (C13 (b))
New ways of working
Engagement and capacity building
Engage and empower Indigenous people … in the design and delivery of programs and services(C9 (b))
Be transparent regarding the role and level of Indigenous engagement along the continuum from information sharing to decision making(C9 (e))
Develop the skills, knowledge and competencies … of Indigenous people and organisations(C10 (c) (i))
Support Indigenous communities to harness the … corporate, non-government and philanthropic sectors(C10 (c) (ii))
Support the capacity of Indigenous service sector and communities to play a role in ensuring services are responsive, accessible and appropriate(C13 (f))
New ways of working
Examples of ISD
Summary – government’s role is to
Insanity : doing the same thing and expecting a different result
Here is Edward Bear, coming down the stairs now, bump, bump, bump, on the back of his head, behind Christopher Robin. It is, as far as he knows, the only way of coming downstairs, but sometimes he feels that there really is another way, if only he could stop bumping for a moment and think of it.
(from A. A. Milne’s Winnie the Pooh)