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Designing for the Invisible

Designing for the Invisible. User-Centered Design of Infrastructure Awareness Systems. Juan David Hincapié-Ramos – jdhr@itu.dk Aurélien Tabard – auta@itu.dk Jakob E. Bardram – bardram@itu.dk. Mini-Grid. 2. Infrastructures. Infrastructures are Invisible! Problems of Invisibility

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Designing for the Invisible

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  1. Designing for the Invisible User-Centered Design of Infrastructure Awareness Systems Juan David Hincapié-Ramos – jdhr@itu.dkAurélien Tabard – auta@itu.dkJakob E. Bardram – bardram@itu.dk

  2. Mini-Grid 2

  3. Infrastructures Infrastructures are Invisible! Problems of Invisibility • Use (trust) • Adoption • Capacity (Mini-Grid) Vizualizations Seamful Design Intelligibility 3

  4. GridOrbit 4

  5. Designing GridOrbit Problems for Design • Future Workshop • Paper Protoryping • Short Iterations –Evaluations • Designing for the Invisible • Lack of understanding • Nature of the Infrastructure • Characteristis • Potential 5

  6. AMCard Technique AM Card matching of the users’ interests with the information the infrastructure awareness system can provide 6

  7. Infrastructure Awareness Model O NimbusWhat the entity projects about itself Focus:What the entity is interested in 7

  8. A A B 8

  9. IA U I 9

  10. AMCard Technique Nimbus Cards IA The infrastructure’s features U I Focus Cards The users’ interests 10

  11. Inspiration Cards Picture taken from the original paper: Halskov, K. and Dalsgård, P. 2006. Inspiration card workshops. In Proceedings of the 6th Conference on Designing interactive Systems (University Park, PA, USA, June 26 - 28, 2006). DIS '06. ACM, New York, NY, 2-11. DOI= http://doi.acm.org/10.1145/1142405.1142409 11

  12. Infrastructure Critique, Implications for Redesign User Focus Cards Fieldwork User Focus Cards AMC Workshop Design Concept+ Closure Infrastructure Awareness Prototype Infrastructure Nimbus Cards The InfAwareness System Infrastructure Awareness System’s Features Technique Stages Design Presentation Matching Closure 12

  13. AMC – Design 13

  14. AMC – Presentation 14

  15. AMC – Matching (1/2) 15

  16. AMC – Matching (2/2) 16

  17. AMC – Closure • 15 groups • 11 matches • 4 missed • 13 cards discarted • 9 focus • 4 nimbus Matched The interests can be met Missed Either interests orinfrastructure are insufficient Discarded Irrelevant for the solution 18

  18. Results • Relevant: machines and people associated to them No Relevant: the details of task distribution. A • To evaluate how relevant is the information displayed by infrastructure awareness systems. • Algorithms, input data and parameters B • To identify which of the users interests infrastructures awareness systems do not take into account. C • To identify elements of re-design in the infrastructures themselves so as to improve their adoptability. • Task execution results (numeric or graphical) 19

  19. Closure Analisys • Which of the infrastructure features being shown, but not relevant (e.g. bidding activity); • Which of the infrastructure features not being shown, but relevant (e.g. the data used to execute a task); • Which elements of interest the awareness system could display to engage people even though not supported by the infrastructure (e.g. latest publications). • Which elements of the infrastructure were missing to answer users’ interests (e.g. sharing of results).

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