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Part 2 Owen Volunteer Management Part 2. Volunteer Management Part 2 Kathryn Owen [email protected] Objectives. Develop an Orientation Develop a Training Program Building Bridges between volunteers and the organization Utilizing evaluations to make your program a success Recognition.

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Part 2


Volunteer Management Part 2

Volunteer Management Part 2

Kathryn Owen

[email protected]

  • Develop an Orientation
  • Develop a Training Program
  • Building Bridges between volunteers and the organization
  • Utilizing evaluations to make your program a success
  • Recognition

10 Important elements:


Agency mission

Volunteer Manual

Signing in and out

Review job description



Safety procedures and policies

Equipment Instructions


informed volunteers are effective volunteers
Informed Volunteers are Effective Volunteers
  • Welcome: Thank them!
  • Agency Mission: How you got started, what you do, who you serve, the good work you do and where you are going
  • Volunteer Manual: policies, procedures and pertinent info
  • Signing in and out: verify volunteer hours, how to sign up for shifts
orientation cont
Orientation cont.

Job description: signed and dated with details of the job time frame and expectations

Benefits: what the organization can do because of them

Tour: tour of agency, may be virtual (where to sign in, where to put personal belongings, restrooms, break room, parking, their work area, emergency exits, office equipment)

orientation cont1
Orientation cont.

Safety procedures and policies: where to go in case of an emergency, first aid kit, how to contact emergency professionals

Equipment Instructions: for telephone, internet, other office equipment

Evaluation: a first day evaluation at the end of the first day’s work

training program

Explanation of the mission, vision and values of organization

  • Training necessary for the volunteer to complete assignment
  • Regularly scheduled training sessions that can be completed prior to beginning the assignment
  • Opportunities for continuing education
  • Ongoing training that is constantly updated
  • Access to trainings
  • Involve other staff in the training process
Training Program
building bridges between volunteers and staff
Building Bridges between Volunteers and Staff

Barriers to Success: Why do staff members resist working with volunteers?






building understanding and collaboration
Building Understanding and Collaboration
  • It starts at the top when upper management/board members rely on middle managers to carry out the work of the organization.
  • Middle management is ultimately responsible for training volunteers and need: knowledge, time, skills
  • Goal is to make sure the benefits of volunteer involvement outweigh the effort
  • Develop a buddy system to ensure success

Finding the right volunteer assignment is like buying shoes…… The first ones you try may not suit your style or be comfortable. You might have to experiment with a few before you find the perfect fit.

  • Used to assess programs
  • Helps volunteer manager make adjustments, improve staff and volunteer training and retain volunteers
  • Volunteers feel empowered when you ask for their opinion
  • You may not always be able to act on their suggestions
types of evaluations
Types of Evaluations
  • Evaluating by the volunteer
  • Evaluating the volunteer
  • Evaluating the volunteer program
Daily Volunteer Evaluation

Sample questions:

I was made to feel welcome. 1-5

I was included as part of the team. 1-5

I was provided adequate information about my responsibilities. 1-5

I was given more responsibility that I could handle. 1-5

What else might you ask?

assessment of volunteer program
Assessment of Volunteer Program
  • Sample questions:
  • How long have you volunteered with us?
  • What was your best experience?
  • What was your worst experience?
  • Do you feel volunteers receive sufficient orientation?
  • Does your volunteer job match the description of work given to you?
  • What else might you ask?
Volunteer Recognition

The payment volunteers receive for a job well done.

understanding behavioral and communication styles
Understanding Behavioral and Communication Styles
  • How should you recognize volunteers?
  • People respond differently to attention.
  • Get to know your volunteers and keep them individually in mind when saying thank you!
list 5 ideas for volunteer recognition
List 5 ideas for volunteer recognition:



List five virtually free ideas for volunteer recognition:1.___________________________________2.___________________________________3.___________________________________4.___________________________________5.___________________________________etc…..