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Quality & Effectiveness Stream: Is Your Organization Connected? Speakers: Ben Rempel

Quality & Effectiveness Stream: Is Your Organization Connected? Speakers: Ben Rempel Assistant Deputy Minister, Immigration Division, Manitoba Labour and Immigration Henry Tessmann President and Chief Operating Officer, Concordia Hospital.

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Quality & Effectiveness Stream: Is Your Organization Connected? Speakers: Ben Rempel

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  1. Quality & Effectiveness Stream: Is Your Organization Connected? Speakers: Ben Rempel Assistant Deputy Minister, Immigration Division, Manitoba Labour and Immigration Henry Tessmann President and Chief Operating Officer, Concordia Hospital

  2. Health care organizations (HCO) are complex adaptive systems • Quality of care emerges from the relationships among members of the HCO • The foundation of the patient’s experience is the work experience of the HCO teams • Service Excellence is our “business”

  3. Leadership Owns the Vision • Mission, Vision and Values • Leadership Owns the Process • Strategic Plan • Consultants as facilitators

  4. Our HR LeaderAKA – Vince Neil

  5. Communication and Feedback: • Staff Blitz • Daily Newsletter and Huddle • Communication Wall • Town Halls • Scorecard • Concordia Way

  6. Communication and Feedback (continued): • Position Descriptions • Performance Appraisal (2011 Priority) • Thank you card • Rounding (2011 priority) • Visuals (Concordia Way Booklet, MVV and Concordia Posters)

  7. Leadership Development • Leadership Practices Workshop • “Concordia Way University” • Incremental • Excellent Basic Care

  8. Engage Organization • DIY and “Off the Shelf Programs” • ED Wait Time Initiative (2011 Priority) • Complex Discharge Process Project(2011 Priority) • Directly Involve Patients and Their Family • White Board (2011 Priority) • Care Plan (2011 Priority) • Patient Survey (2011 Priority)

  9. NE Sector Network and Integration • Link to Primary Care • Link to other providers • “Virtual Ward” • Enhance Health Supports for Northeast Sector

  10. Suggested Ways to Take the Plunge… Are You Working Toward a Common Purpose? • Inspiring Leadership • Sell the Problem • Burn the Ships Qnet.ca htessmann@concordiahospital.mb.ca

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