Jhansi Jan Suvidha Kendra (JJSK) Data Flow Diagram

1. Jhansi Jan Suvidha Kendra (JJSK) Data Flow Diagram Grievances can be lodged 24X7 through Landline/Mobile on1077(Toll Free for Disaster related complaints) & 2371100, 2371199 and also through FAX and e-mail 2 http://www.jjskjhansi.com Grievances are recorded automatically in a Computer System as an individual audio file with date, telephone no. 1 3 Grievances are categorised (A/B/C) & entered online on S/W developed by NIC,Jhansi and marked to concerned officer according to importance/severity of grievance Daily status SMS to Administrators 5 Daily Deptt. Status SMS to HODs Concerned Officers are intimated telephonically by JJSK immediately 4 As soon as the grievance is registered an unique grievance no. is given/sent to aggrieved person through phone call/ SMS Various tailor made Reports are generated online by the website for monitoring in weekly meeting & quality of disposal is also randomly confirmed telephonically by D.M. 10 SMS to complainant 11 SMS to concerned officer 8 Disposal details are received from concerned officer (after due enquiry and cross verification of quality with the aggrieved person) are entered online in the S/W 12 Different kinds of reports are automatically generated online and are available on website http://www.jjskjhansi.com 7 6 Marked grievance details are printed along with scanned signature of D.M. concerned and sent by FAX /email /special messenger to the concerned officer immediately A B C Concerned person can obtain the status of disposal by calling JJSK 9 SMS to Comp. Concerned person is intimated telephonically regarding Disposal by concerned HOD/Officer/Staff 1 13 SMS to complainant SMS to Off. SMS to officer