STUDENT CLINIC VOLUNTEERS IN A COLLEGE HEALTH CENTER

1. STUDENT CLINIC VOLUNTEERS IN A COLLEGE HEALTH CENTER Presented by Kathy Mosteller, RN, BSN & Kurren Desai UT Austin

2. “Volunteer” Without payment Adjective To tell voluntarily To agree freely To do volunteer work Verb Noun A person who freely enlists for military service A native or resident of Tennessee A person who performs voluntary work

3. “Volunteer” “Volunteering is the commitment of time and energy – in an activity that involves spending time, without financial reward, doing something that aims to benefit the community, the environment or individuals outside one’s immediate family.” worldvolunterweb.org

4. Volunteering at UT-Austin University Health Services

5. History of the Clinic Volunteer Program Started in 1998 with 8 volunteers in Physical Therapy Has grown in scope and number the past 12 years

6. Clinic Volunteer Duties & Committment Vital signsPeak flowVision and hearing testingPatient education regarding smoking cessationApplying some orthopedic devicesCrutch fitting and use of crutches Patient intake and preparation • 2nd year volunteers – EKGs, spirometry, phlebotomy • Commit to 4 hours per week for minimum of 2 semesters

7. Today’s Objectives

8. Key Components for a Successful Volunteer Program

9. Assessment

10. Decision You’ve decided to start a clinic volunteer program.

11. Key Components for a Successful Volunteer Program

12. Planning Set vision, mission, goals and objectives Risk management Acknowledge that risks are real Volunteer Protection Act – 1997 Manage volunteers as you would manage employees

13. Planning Staff involvement Program management Staff training Create infrastructure

14. Planning

17. Application Planning

18. Planning

19. Position Description Application Planning

20. Position Description

21. Position Description

22. Position Description

23. Planning Agreement/Contract

24. Agreement/Contract

25. Planning P&PS Training Tools

26. Training Tools

27. Training Tools

28. Planning Evaluation Tools Tracking Tools P&PS Training Tools

29. Planning Recognize communication challenges

30. Key Components for a Successful Volunteer Program

31. Implementation Recruitment campaign Organization-wide Generation Y/Millenial Generation/Generation Next/Net Generation Recruitment

32. Implementation Recruitment Marketing to Nexters

33. Implementation

34. Implementation

35. Implementation

36. Implementation

37. Implementation Motivating Volunteers Understanding motivations lead to good volunteer management practices that lead to volunteer satisfaction and retention. ALTRUISM (Independent Sector, 1999, 2001; Safrit, King, Burcso, 1993; Guseh & Winders, 2002) SATISFACTION ACHIEVEMENT, AFFILIATION & POWER (McClelland & Atkinson, Harvard professors, 1968) MEET PERSONAL MOTIVATION NEEDS

38. Implementation How to manage volunteer performance Treat volunteers similar to the way you treat paid employees

39. Key Components for a Successful Volunteer Program

40. Evaluation

41. Evaluation Benefits to clinic

42. Evaluation Learning Outcomes

43. Evaluation • Quantitative Data Grade Classifications

44. Evaluation • Quantitative Data Major Declaration

45. Evaluation • Quantitative Data Number of semesters in clinic volunteer program

46. Evaluation • Quantitative Data Ranking of program

47. Evaluation • Quantitative Data Would volunteer recommend program to others?

48. Evaluation Benefits to volunteer

49. Evaluation More benefits to volunteer

50. A day in the life of a clinic volunteer