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Presentation Of Organizational Behavior. Presented To: Respected Sir Ahmad Tisman Pasha Presented By: Mudassir Abbas BSIT 5 th 07-34. Technology & New work Design.

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Presentation Transcript
slide2
Presented To:

Respected Sir Ahmad Tisman Pasha

Presented By:

Mudassir Abbas

BSIT 5th

07-34

slide4
New technologies in workplace is that they substitute machinery in human labor..
  • Its going on nonstop since industrial revolution in mid 1800s..
  • Electricity allows textile industries, introduce mechanical looms produce cloth, faster n cheap than individuals…
continuous improvement process
Continuous Improvement Process
  • TQM that’s driven by constant attainment of customer satisfaction through continuous improvement of organizational processes.
  • TQM argues that “good isn’t good enough”!
  • Its easy to assume that 99.9% error-free performance represents the highest standards of excellence…
slide6
Cont…
  • But it dosn’t look so impressive when u recognize that this standard would result in the U.S post office losing 2000pieces of mail per hour,or U.S DOCTORS performing 500 incorrect surgical operations per week or two plane crashes per day at O’HARE air port in chicago.
slide7
Cont..
  • TQM programs seek to achieve continuous process improvement so that variability is constantly reduced.
  • The search for never ending improvement requires a circular approach rather than a linear search.
  • This is illustrated in the Plan-Do-Check-Act (PDCA) cycle.
reengineering work process
Reengineering Work Process
  • Reengineering means management should start with a clean sheet of paper-rethinking and redesigned those processes by which the organization creates value and dose work
key elements
Key Elements
  • Three key elements of reengineering are :
  • Identifying an organizations distinctive competencies.
  • Assessing core processes.
  • Reorganizing horizontally by process.
slide10
Distinctive competencies:

It is that the organization is more superior at delivering than its competition. e.g Dell computer Differentiate itself from its competitors by emphasizing high quality H/W.

Assess core process:

That clearly add value to organization’s distinctive competencies..

slide11
Reorganizing horizontally by process:

This means cross-functional and self-managed teams.

it means focusing on processes rather then functions.

A customer never buys a product because of the caliber of management. Mgt is, by definition, Indirect. So if possible, less it better.

slide12
One of the goal of reengineering is to minimize the necessary amount of management…
reengineering vs tqm
Reengineering Vs TQM
  • TQM seeks incremental improvements while reengineering looks for quantum leaps in performance.. That is, the former is essentially improving something that is basically okay using 2 approaches totally different.
slide14
Cont…
  • TQM relies on bottom-up, participative decision making in both the planning & execution. Reengineering, on the other hand, is initially driven by top management.
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