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Telecom billing software that benefits telecom companies

Vcall Global in its journey of around 16 years has substantially increased the number of employees and has added various call center services. The company gives emphasis on customer experience through the implementation of latest trends. Know more about the company through our website http://www.vcallglobal.com/.

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Telecom billing software that benefits telecom companies

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  1. Introduction of Vcall Global @(202)-558-2065 With its launch in 2003, VcallGlobal has always focused to improve the business of clients through call center services. The magnitude of the company has expanded substantially with addition of multiple new services and various customer care specialists. The company now offers both inbound and outbound services which consist of customer support, telemarketing and order taking services. Other than major call center solutions, company provides telecom billing solutions and back office support through combination of skilled human resource and latest technology. 75 Second Avenue Suite 620 Needham, MA 02494 Email: sales@vcallglobal.com

  2. Telecom billing software that benefits telecom companies The software solution that can be used by telecom companies for calculating the overall usage by a subscriber and generating bill accordingly. Telecom billing solution can be used in an integrated manner for all services like data, SMS and voice calls. 75 Second Avenue Suite 620 Needham, MA 02494 Email: sales@vcallglobal.com

  3. Inbound Call Center Services (202)-558-2065 In these services, customers call the agents for clarifying doubts related to service/product, to register a complaint or just to obtain information of a specific product. This service can also be utilized for taking orders from customers through the phone lines. 75 Second Avenue Suite 620 Needham, MA 02494 Email: sales@vcallglobal.com

  4. Help Desk Support for Customer Services This service can be used to offer support to end-customers associated with services and products of a company. This is mainly used for providing support on technical aspects of the products. This service is mainly offered through mediums like chat support, email and phone support. 75 Second Avenue Suite 620 Needham, MA 02494 Email: sales@vcallglobal.com

  5. Telemarketing Services for BPO Industry Also referred as direct marketing, this is a process in which agents contact prospected customers through phone for informing them about products and services of the company. Agents also influence the customers to purchase these services/products. 75 Second Avenue Suite 620 Needham, MA 02494 Email: sales@vcallglobal.com

  6. Chat Support for Customer This function allows the users to connect with customer support agents via live chat application which is integrated within the firm’s website. 75 Second Avenue Suite 620 Needham, MA 02494 Email: sales@vcallglobal.com

  7. Back Office Support Services for BPO These are multiple support services that are essential for smooth functioning of the company’s business. The services include data mining, data entry, asset management and accounting services. 75 Second Avenue Suite 620 Needham, MA 02494 Email: sales@vcallglobal.com

  8. Outsource Email Support for Call Centers Through the medium of email, support services are offered to the customers. The responses from the company’s end are quite detailed and trusted more by the customers. This is one of the cost-effective sources of customer support. 75 Second Avenue Suite 620 Needham, MA 02494 Email: sales@vcallglobal.com

  9. Social Media Customer Services This form of customer service utilizes social media platforms like Twitter, Facebook and LinkedIn etc. for responding to the queries and issues of the customers. Being a social medium, this form of service also helps in spreading positive image of the company. 75 Second Avenue Suite 620 Needham, MA 02494 Email: sales@vcallglobal.com

  10. Contact US - Vcall Global Vcall Global 75 Second Avenue Suite 620 Needham, MA 02494 Phone No: +1-(202)-558-2065 Website: http://www.vcallglobal.com/ Email: sales@vcallglobal.com

  11. Thank You

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