CBR 106: Developing a Client Satisfaction Survey. Welcome & Introductions. Name & affiliation Experience with client satisfaction surveys What you want to learn today. Workshop Objectives. Upon completion of this workshop, participants will be able to:
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WhatMakes a Successful CCS?
The Survey Questions
Researchers often use a combination of QUANTITATIVE and QUALITATIVE questions to assess client satisfaction.
_ Individual therapy
_ Group therapy
_ Twelve-step program (NA, CA, AA)
_ Other (please describe) ________________________
“I was completely satisfied with the in-patient services I received.”
Strongly agree Agree Disagree Strongly Disagree
What did you notice about the various CSS’s that were created?
What was similar? What was different?
What worked well?
What could be improved?
What did you learn about CSS design from this activity?
Review your CSS questions with a partner and gather their feedback.
Specifically focus on what extent are the questions: