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Resolving Consumer Problems

Resolving Consumer Problems. Objectives: After studying this topic, you will be able to: Identify steps to handling a consumer problem Demonstrate writing a consumer complaint letter. Resolving Consumer Problems. Contact the place where you bought the product or service.

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Resolving Consumer Problems

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  1. Resolving Consumer Problems

    Objectives: After studying this topic, you will be able to: Identify steps to handling a consumer problem Demonstrate writing a consumer complaint letter
  2. Resolving Consumer Problems Contact the place where you bought the product or service. Talk to department manager first Then speak to store manager Write a letter to the manufacturer Write an appropriate consumer complaint letter Contact a consumer protection agency Better Business Bureau Consumer Products Safety Commission
  3. Writing a Consumer Complaint Letter Be sure to include: An appropriate header Your name and address, date, companies name and address Product Information Product name, model/serial number, where purchased, date of purchase Issue you are having with product Be detailed! What you want them to do about it How they can contact you
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