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Division of Health Improvement Quality Management Bureau

Division of Health Improvement Quality Management Bureau. Living & Inclusion Supports Healthcare & General Interview for DSP RED FLAGS for SURVEYORS Scott Good, MRC, CRC. Learning Objectives. Know what QMB asks the Direct Care Staff Know what QMB looks for/at during a residential visit

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Division of Health Improvement Quality Management Bureau

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  1. Division of Health Improvement Quality Management Bureau Living & Inclusion Supports Healthcare & General Interview for DSP RED FLAGS for SURVEYORS Scott Good, MRC, CRC

  2. Learning Objectives • Know what QMB asks the Direct Care Staff • Know what QMB looks for/at during a residential visit • How to prepare for a QMB on-site Survey

  3. Common Misconceptions About the Survey Process We aren’t THAT pushy It’s OK to ask for clarification It’s OK to say “I don’t know”

  4. It’s a Little More Like This • Surveyors WANT you to do well during the interview. • We DESIRE to find the chart in order with nothing missing. • We YEARN to find a complete MAR. • We COVET knowledgeable staff.

  5. A Red Flag for a Surveyor Should be a Red Flag for the Agency Nurse • When staff do not know the major diagnoses for the Individuals they serve, including the Healthcare Plans and MERPs. • Crucial items are missing from the chart. • Staff are unable to find critical items, such as the chart, medications or Individual served.

  6. What is this “tool” • The field tool used by Surveyors is a one-size fits all way of gathering information about various topics surrounding the individual’s life, as it relates to their ISP and health needs.

  7. Tell me about… -Vs.-

  8. Tell me about… • Likes • Dislikes • Goals • Medical/Behavioral concerns that’s IT?

  9. Tell me about… • Staffing patterns • On-call • Incident management • Training THAT’S it

  10. What can I do to help? • Review the charts • Test staff knowledge

  11. Please See the Handout

  12. Questions

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