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200336 V5

2. ????. ?????????????????????????????????????????????BSC?????. 3. . . . . . . . . . ????. . 4.1 SWOT. . 4.2 ????. . 4.3 ????. . 4.4??????. . 10. ????. . . 2.????. ????????. . . . . . 5.2 ?????. . . 5.3 ????PI. . 5.4 ????. . . 5. ????. . ????. . ??????CSF. . ????BM. . ????. . . . . . 8.?

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200336 V5

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    1. 1

    2. 2 ??

    3. 3 ????????

    4. 4 ?????? 1. ????-??????????????? ????- ?????,????,?????? ????- ?????,????,???????? ????-??SWOT??,????????,????????,????????????,?????? ????-????????????????????????????? ????-????????????????(???,????) ????-????????,??KPI????????,???????PI ????-??????????????? ????-??????????????,??????????????????. ??????????. ????-????,?????????

    5. 5 1.??????? ?? ????(????) ?? ????? ????

    6. 6 2.???? 2.1 ??????(?????????) ???? ?????? ?????? ?????? ???? 2.2 ?????(Strength??, Weakness??) 2.3 ???? ???? (??????, ?????PDCA ) KPI????????????? 2.4 ????(??,?????)

    7. 7 3. ???? 3.1??????????? 3.2 ?????? (????,??,???,???,?????) 3.3 ????(OT)??(??Opportunity, ??Threat) 3.4 ????(BM, BenchMarking) 3.5 ????????(CSF, Critical Success Factor)

    8. 8 4.???? 4.1 SWOT?? -??????????,?????????? 4.2?????? -??SWOT??????????,????? 4.3 ?????? -???????, ????????? 4.4 ?????? -??????????????????????????

    9. 9 4.1 SWOT??

    10. 10 SWOT?? ?? ?? ?? ?????????? ?? ??????????

    11. 11 4.2?????? ???? (Strategy Theme)??SWOT??? ?????????????? ???????(???Serious, ???Urgency, ???Growth)

    12. 12 ?????

    13. 13 4.3 ?????? ???????, ?????????(Strategy Objective) ?: ???????, ??SWOT????????? -- ???? ????????? ? ??:?????(??)? ????????

    14. 14 ??????(??)

    15. 15 4.3 ??????(??)

    16. 16 4.4 ??????(Strategy Map)

    17. 17 ?????????

    18. 18 ????????????????

    19. 19 ??????????(??)

    20. 20 ??????????(??)

    21. 21

    22. 22 ???? (??)

    23. 23

    24. 24 5. ???? 5.1 ????????(KPI) 5.2 ???????-????????????????????????????????????????,???????? 5.3 ??PI-???????(KPI)?????????????(PI)????? 5.4 ????-??PI?????KPI

    25. 25 5.1 ???????? (Key Performance Index ,KPI) ???????????????(Measurement) ?: ???? -- ??????

    26. 26 ????(PI)???? ?? ???? ???? ???? ???? ???? ????index . ???????????????

    27. 27 ????????????? ????????????????,???????????: (?) ???(Meaningful): ??????????????? (?) ???(Measurable): ???????????? (?) ???(Manageable): ????????????,????????,????????? (?) ??? (Priority) : ???????????????????

    28. 28 ????? - ????(Financial) ????????????????????????????? ???????????????????????????????,???????????? ????????????????,???????????????,??????????,?????????????????????????????,??????????? ????????,???????????????????????????????????????,????????????????

    29. 29 ????? - ????

    30. 30

    31. 31 ????? -????(Customer) ??????????????????,????????????????? ???????????????????????????,????????????????? ??????????????????????,?????????????:???????????????????? ??????????????????????????????????? ????????????????,????????????????????,???????????????????,??????????????

    32. 32 ??????(Customer Value Analysis)

    33. 33 ????? - ????

    34. 34

    35. 35 ????? - ?????? ( Internal Process ) ???????????????????????????????,?????????????????????,??????????????????????? ??????????????????????,?????????????????,????????????????? ?????????(Value Chain)??????????????????

    36. 36 ????? -??????

    37. 37

    38. 38 ????? - ???????(Learning) ????,????????????????????????,?????????????????? ???????????????????: ?? ?? ???? (Organization Alignment)

    39. 39 ????? -????????????

    40. 40 ????????? Why is Organization Alignment Needed?

    41. 41

    42. 42 5.2 ???????

    43. 43

    44. 44

    45. 45 ??KPI???(Owner) ?????????,???????????????????KPI,?????KPI???,??????: (1)??????????????????,???????????,??????? (2)??KPI?PI,???????????KPI??,?????????PI? (3)?PI?????????????????? (4) ?????(target,goal),??PI?????????KPI?? (5)??KPI ??????????PI, ????PI???, ??PI????????? (6) ??????,?????????????KPI,??????

    46. 46

    47. 47 ????????????? ?????????????????????????????,????????????????,????????????????????? --- Robert S. Kaplan, PhD, Harvard Business School

    48. 48

    49. 49

    50. 50 5.4 ??KPI/PI??

    51. 51 6.???? ?????????????? ????????(Initiative),???? ???????, ??????(????PI)

    52. 52 ???? ???? ???? ???? ???? ???? ??? ? ? ???? ???? ?? ??? ? ? ??? ???? ?? ??? ? ? ???? ????

    53. 53 ?????? ???? ???? ???? ???? ???? ???? ??? ? ? ???? ???? ?? ??? ? ? ??? ???? ?? ??? ? ? ???? ????

    54. 54 7.????---????????

    55. 55 7.???? ?????????,????????????KPI????,???????KPI,???????KPI?????PI????,????????????? ????PI????????????????,?????????????????????????????????????????,????????????????????????????????????? ????: ?? ????????????????????? ?? ????????????????????? ?? ?????????????????????? ?? ???????????????????? ?? ??????????????

    56. 56 ??????????????????????????????? ????????????????? ????????????? ????????????? ??????????? ?????????,??????????? ???????????

    57. 57 ??????

    58. 58 ????????????????

    59. 59 ?????????

    60. 60 9.???? ??????????????,??????????????????. ??????????. ?????????PDCA??,??????????????,???????????????????????; ????????????????, ????????(Change Management)?????????????

    61. 61 ??????? ??????????,?????????,????????????????????????,???????????????????? ????????,????????,??????????????,??:??????,????????,??????????????,?????????????,?????????????????????? KPI????-?????,????????????PI?????,?PI??????,???????????,???????,??????????

    62. 62 9.??????

    63. 63 9.?????? 3.??????? 3.1?????????????????,????????????????? ? 3.2 ??KPI?????/??/????????, ??NG????????????? 4.??????? 4.1??????????????????--?????????, ??????????,????????????, ??????????????????? 4.2 ????,????????????????????????? 4.3 ??BSC?????,?????????,????????????!

    64. 64 10. ???? -- ?????????????? ?????????????,?????PDCA ??????????????,????????????,??????????????,??????????????,?????????????????? ????????????????????,????????: (1) ???????????????????,???????????????,??????????????? (2) ?????????,???????????PDCA?????,????????????????????????? (3) ????????????,????????,?????????,????????????? (4) ?????????????,?????????????,???????? (5) ??(Tuning)?????,????????????????????

    65. 65 ?????

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