Business Communication Ethics. Includes material from Guffey text Ch 1. What would you do?. You are driving along in your two-seater car on a very stormy night. You pass by a bus stop, and you see three people waiting for the bus: 1. An old lady who looks like she is about to die.
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Business Communication Ethics
Includes material from Guffey text Ch 1
You are driving along in your two-seater car on a very stormy night. You pass by a bus stop, and you see three people waiting for the bus:
1. An old lady who looks like she is about to die.
2. An old friend who once saved your life.
3. The perfect man/woman you have been dreaming about.
Which one would you choose to offer a ride to, knowing that there could only be one passenger in your car?
Beach Nut Baby Apple Juice
Nestle Baby Formula
Of the things we think, say or do:
Why is this bothering me?
Am I genuinely perplexed?
Am I afraid to do what I know is right?
Who else matters?
Implications for customers, peers shareholders?
How does the problem appear from the other side?
Is it my responsibility?
What will happen if I do/don’t act?
What is the ethical concern?
Honesty, fairness, promise-keeping, avoiding harm?
Whom can give me advice?
Supervisor, peers, HR, legal, ethics hot line?
Am I being true to myself?
Consistency with my values and personal commitments? With company values?
Can I share my decision with family, colleagues, customers?
Can I see my decision on the front page of the newspaper?
Professional/trade assoc. codes
Community concept of morality
“Being honest means more than not deceiving. For leaders within organizations, being honest means do not promise what you can’t deliver, do not misrepresent, do not hide behind spin-doctored evasions, do not suppress obligations, do not evade accountability, do not accept that the ‘survival of the fittest’ pressures of business release any of us from the responsibility to respect another’s dignity and humanity.”
Dalla Costa The Ethical Imperative 1998