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Washington State Liquor Control Board

Washington State Liquor Control Board. Community Oriented Enforcement: A Breakthrough for Responsible Retailing? Presented by: Chief Rick Phillips Enforcement Division. ABC Interest: Voluntary Compliance. COMMITMENT. COMPLIANCE. COMPLACENCY. PASSIVE RESISTANCE. ACTIVE RESISTANCE.

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Washington State Liquor Control Board

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  1. Washington State Liquor Control Board Community Oriented Enforcement:A Breakthrough for Responsible Retailing?Presented by:Chief Rick PhillipsEnforcement Division

  2. ABC Interest: Voluntary Compliance COMMITMENT COMPLIANCE COMPLACENCY PASSIVE RESISTANCE ACTIVE RESISTANCE Community/Public Safety Interests Licensee/Business Interests Community Oriented Enforcement

  3. Community OrientedLiquor and Tobacco Enforcement PROGRESSIVE ENFORCEMENT COMPLIANCE Education NON-COMPLIANCE Consultation Enforcement PROGRESSIVE EDUCATION

  4. WSLCB Enforcement Division Complaints Against Officers 37 40 30 Number of Complaints RESULTS 20 14 14 11 11 10 0 2000 2001 2002 2003 2004 Year

  5. Complaints Against Retailers 1994-2004 3000 13500 COLTE Implemented 2593 2500 13000 2400 2351 2269 2266 2170 2100 2000 12500 1962 RESULTS 1721 1720 1500 12000 1379 1000 11500 500 11000 0 10500 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 Complaints Licensees

  6. MSM My Service Mind “Raising the Bar”Community Policing PartnershipLakewood, Washington

  7. Lakewood Bar Incidents(Before Program Implemented)N=66 bars • 2003 Average Serious Incident Rate • Top 10 Bars: 32 p/Bar • Remaining 56 Bars: >1 p/Bar

  8. Lakewood PartnershipProblem Solving Process • Mobilize Stakeholders • Identify “Best Practices” • Develop Plan or SOP • Legal Review! • Meet With Owners • Present Problem and “Best Practice” Solution • Encourage Cooperation/Voluntary Compliance • Offer “Best Practice” Training Free • Initiate Periodic “CHECKS” to Reinforce Best Practices • Initiate “SWEEPS” to Deter Criminal Activity in Hot Spots

  9. Best Practices: Lakewood Police • 100% Employee Background Checks • 100% Patron ID Checks • Visibility/Firm Control of Bathrooms, Parking Lot, Customer Areas • Maintain Bar Incident Log • CALL 911 Early • “no count” CFS Incentive • Adequate Staff for Crowd • Compliance w/Closing Hours and After Hours Service

  10. Best Practices: Lakewood Fire • 2 Exits w/Lighted Signs and Unlocked • No Open Flames • No Pyrotechnics • Maintain Occupancy Rates

  11. Best Practices: WSLCB • 100% Server Permits • Documented Employee Training • No Alcohol Consumption By Employees • Display of WSLCB Posters On ID Checks, Over Service • Curtail Service to Intoxicated Customers

  12. City of Lakewood RESULTS

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