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SIM Chicago Consumerization of IT. Ken O’Brien October 29th, 2009. RR Donnelley. The Largest Print And Print Services Provider In The World. The Largest Communications Management Provider In The World. Did You Know?. http://www.youtube.com/watch?v=cL9Wu2kWwSY. Definition.

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sim chicago consumerization of it

SIM ChicagoConsumerization of IT

Ken O’BrienOctober 29th, 2009

rr donnelley
RR Donnelley

The Largest Print And Print Services Provider In The World

The Largest Communications Management Provider In The World

slide3

Did You Know?

http://www.youtube.com/watch?v=cL9Wu2kWwSY

definition
Definition

Consumerization of IT :

- Bringing technologies readily available to consumers into the workplace

survey
Survey

How Many of You :

  • Restrict Internet Access?
  • Allow employees to access:
    • FaceBook?
    • YouTube?
    • Instant Messaging?
    • Twitter?
  • Pay for and Administer Laptops?
  • Pay for and Manage Mobile Devices (Phones / BBs)?
  • Use Open Source Software?
  • Leverage Cloud Computing (SaaS)?
the belief reality
The Belief / Reality

There is value in the emerging technologies :

How We Work

The Tools We Work With

The Products and Services We Provide and Sell

the challenge
The Challenge

Competing Values:

Control vs Flexibility

Standardization / Efficiency vs Creativity

Cost Reduction / ROI vs New Capital

Secure vs Open

Familiar vs New

Customer vs Profitability

Reputation and Culture

our approach
Our Approach

Applications/Services

Infrastructure

Mobility Applications

Cloud Computing

Collaboration

Open Source

IM

Productivity

Twitter

Mobility Connections

Social Networks

Collaborative Apps/Sharepoint

Laptops

Smart Phones

Revenue / cost

Online Chat

You Tube

Network Access / 4G

iPhone Apps

our approach1
Our Approach

Applications/Services

Infrastructure

Set the evaluation criterion and try to find something meaningful in each category to drive progress.

Implement each as a standard if possible

Mobility Applications

Cloud Computing

Collaboration

Open Source

IM

Productivity

Twitter

Mobility Connections

Social Networks

SaaS

Collaborative Apps/Sharepoint

Laptops

Smart Phones

Revenue / cost

Online Chat

You Tube

Network Access / 4G

iPhone Apps

other considerations
Other Considerations

The Millennium Workforce -

  • It is not as much expectations as the “norm”
  • Agile Development Methodology is now Dorm Room Development Methodology

Regulations and Liability

Customer expectations and / or acceptance

Hype vs Helpful Change

slide11
Next

For RRD it is similar to our core business driver –

Our objective is to deliver their message to the end receiver in the most effective manner – that means to deliver the message through the right channel:

mail box e-mail FaceBook Twitter Magazine Banking WEB site Newspaper insert Labels on products

For Consumerization –

Leverage the best channel or technologies that meet our needs as a company and workforce – to match our

Skills experience interest budget customers

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