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Key Performance Indicators: A Primer A presentation to aid Strategic Planning. Office of Institutional Research and Planning March 12, 2010. Definitions. Key Performance Indicator

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Key Performance Indicators: A Primer A presentation to aid Strategic Planning

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Key performance indicators a primer a presentation to aid strategic planning l.jpg

Key Performance Indicators: A PrimerA presentation to aid Strategic Planning

Office of Institutional Research and Planning

March 12, 2010


Definitions l.jpg

Definitions

  • Key Performance Indicator

    • is a measure used to define and evaluate how successful an organization is. Typically is expressed in terms of making progress towards its long-term organizational goals.

  • Baseline

    • Where we are now

  • Targets

    • Where we will be


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Indicators

  • Quantitative measures of performance

  • Used for reporting purposes (internal and external)

  • Work best within context a (comparison group or longitudinal trends)

  • Usually made up of smaller components


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Indicators

  • Tell you “what” but not “why”

  • Not used for decision making without detailed analysis

  • Have limitations but valuable for measuring performance

  • Must have validity (a true measure) and reliability (measured the same way over time/across components)


Example unemployment rate l.jpg

Example: Unemployment Rate

  • Expressed as a %

  • Accepted as a “report” on status of economy

  • Longitudinal (trend over time)

  • Comparisons can be made (states, counties)

  • Made up of smaller components (regional, industry)

  • It’s difficult to know WHAT to do about it from this one measure

  • Has understood limitations (underemployed are left out, chronic unemployed are left out, seasonal employment etc)

  • Despite limitations we still know it works (as it rises we see people losing jobs, foreclosures go up, our enrollments go up etc…it has face validity)

  • Measured the same ever time (Reliability)

  • Measured the same by all reporting agencies


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Examples of Indicators

  • Term to Term Persistence

  • Course Success rates

  • Financial spending to date compared to last year

  • Overall Student Satisfaction

  • Carbon Footprint

  • Institutional Effectiveness Rubric from WASC

  • Measurement of Core Competencies at Institutional Level using eLumen data


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Other Aspects of KPI

  • Measure the success of the strategy not just the implementation of the strategy (Success vs. Process)

  • Can be measured

  • Measurement is feasible and cost/effort effective

  • College level


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Example

  • Goal: Live a vital and healthy lifestyle

  • Strategies: weight management, mental wellness, exercise

  • KPI: Pounds on scale, BMI index, hours meditating, hours recreating,


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Example #2

  • Staff Development Goal

  • Strategies: Increase time faculty and staff have to engage in staff development activities

  • KPI: Number of flex days per semester


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Example #3

  • Diversity and Pluralism

  • Strategy: Fair and equitable hiring practices

  • KPI: Mandatory training for Hiring committees (yes, no , in progress)

  • Diversity of faculty/staff mirrors that of student body


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Program Review and Strategic Plan

  • Teaching and Learning Goal

  • Strategy: Increase Student Success in Basic Skills Courses

  • KPI: ARCC Basic Skills Completion Rates


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Program Review and Strategic Plan

  • Program Level Goal: Improve student success rates in Basic Skills Course ____.

  • Program Level Strategies:

    • Supplemental Instruction pilot,

    • Text book Survey

    • Request Institutional Research on Repeaters

    • Design intervention for at risk students

  • KPI: Student Success Rates in course____.


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