Dr. Mary Browne National Standards Implementation Team Quality and Patient Safety Directorate

1. National Standards for Safer Better Healthcare Dr. Mary Browne National Standards Implementation Team Quality and Patient Safety Directorate

3. Officially launched on the 26th June 2012 Apply to all healthcare services (excluding mental health) provided or funded by the HSE 45 Standards – grouped under 8 themes National Standards for Safer Better Healthcare

5. Quality Dimensions A quality service focuses on: Person-Centred Care and Support Effective Care and Support Safe Care and Support Better Health and Wellbeing

6. Delivering the Quality Dimensions • Delivering improvements within the quality dimensions depends on capability and capacity in four key areas: Leadership, Governance and Management Workforce Use of Resources Use of Information

7. To drive improvement in quality and safety for service users through: describing what high quality safe healthcare should look like helping service users to understand what to expect from well run services strengthening accountability identifying strengths, highlighting areas for improvement providing the basis for day-to-day delivery of quality and safety promoting up-to-date, effective practice promoting better use of resources and information Purpose of the National Standards

10. Theme 1: Person-Centred Care and Support • take into account the needs and preferences of service users • involve service users • provide equitable access based on assessed need • respect the rights, dignity, privacy and autonomy of service users • promote a culture of kindness and respect

11. Theme 2: Effective Care and Support • provide evidence-based healthcare • assess and meet individuals initial and ongoing healthcare needs while balancing with the needs of others • integrate and coordinate healthcare services • monitor and evaluate their own effectiveness

12. Theme 3: Safe Care and Support • protect service users from the risk of harm while using healthcare services • manage, respond to and learn from patient-safety incidents • provide patient-safety improvement programmes • promote of a culture of quality and safety

13. Theme 4: Better Health and Wellbeing • identify and use opportunities to promote, protect and improve the health and wellbeing of their service users.

14. Theme 5: Leadership, Governance and Management • have effective leadership • have clear accountability at all levels • have effective management • implement monitoring arrangements to achieve quality improvement

15. Theme 6: Workforce • plan and manage their workforce to achieve service objectives • recruit effectively • ensure their workforce has the competencies required to deliver high quality safe reliable healthcare • support their workforce in delivering high quality safe, reliable healthcare

16. Theme 7: Use of Resources • plan and manage their resources to deliver high quality safe reliable healthcare • achieve best possible quality and safety outcomes for their service users for the resources used

17. Theme 8: Use of Information • use quality information in managing and delivering healthcare • have effective information governance • manage their healthcare records effectively

19. Support service providers in implementing the Standards: Partnership approach: Collaboratives Building on work already undertaken Focus on continuous quality improvement Development of a quality and performance improvement tool Role of Quality and Patient Safety Directorate

20. Establishing Governance Framework • Hospital Groups • Clinical Directorates and Clinical • Directors • Clearly accountability and • responsibility for implementation • Defining Strategic Approach • Setting out aim and objectives • Identifying and engaging with • key stakeholders • Establishing the Safer Better • Healthcare – Acute and Primary • Care Collaboratives • Liaising with Regulator • Regular update meetings • Providing input into Monitoring Framework • Additional guidance to support implementation • Translating the • Standards • Identifying Quality Elements • Setting out Levels of Performance • Guidance for evidence that will support validation of assessment • Knowledge hub of national and regional resources Quality & Performance Improvement tool • Roll out of assessment tool • Workshops to support • providers in using the tool • Development of a User • manual Roadmap for Implementation of the National Standards

21. Contact details: Dr. Mary Browne QPS Lead for National Standards Steevens Hospital Mary.browne7@hse.ie Telephone: 01 6352131 Thanks