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Fisher Scientific Channel Capabilities

Fisher Scientific Channel Capabilities. January 2019. 70,000. $1B. $24B. 5,000. in revenues. R&D Scientists/Engineers. invested in R&D. employees. The world leader in serving science. Our Leading Scientific Products, Services and Workflow Solutions. The world leader in serving science.

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Fisher Scientific Channel Capabilities

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  1. Fisher Scientific Channel Capabilities January 2019

  2. 70,000 $1B $24B 5,000 in revenues R&D Scientists/Engineers invested in R&D employees The world leader in serving science

  3. Our Leading Scientific Products, Services and Workflow Solutions The world leader in serving science Analytical precision and diagnostic excellence Inspiring meaningful genetic analysis One-stop access for scientific products Instrument and enterprise services Accelerating discovery research

  4. $35B Investment in Acquisitions Increases Value for Our Customers R & D Production • Leading chromatography capabilities • Leading global provider of high quality drug manufacturing solutions • Scalable control automation systems and software for bioproduction • Leading genetics company • Enhanced organic chemical offering • Cell culture media, supplement and feed products, combined with a full range of media design services and scalable bioproduction media manufacturing capabilities* • Expands workflows by strengthening biosciences and genetic analysis offering • Electron Microscopy Platform helps chemists analyze structure, morphology and composition • Advanced single use technologies for production of biotherapeutics • Premier production chemical service provider • Cloud-based platform, supporting scientific data management • Expanded entry-level and desktop SEMs offerings

  5. Unique Scale and Depth of Capabilities Enable our customers working in… • Mass Spectrometry • Electron Microscopy • Molecular & Cellular Biology • Genetic Sciences • Clinical & Next-Generation Sequencing • Clinical Diagnostics • Immunodiagnostics • Microbiology • Anatomical Pathology • Transplant Diagnostics • Healthcare Supplies Channel • Bioproduction • API • Formulation • Clinical Trials • Manufacturing • Global Logistics, Labeling • Chemical Analysis • Chromatography • Electron Microscopy • Next-Generation Sequencing Life Sciences Applied Markets Healthcare Pharma and Biotech Laboratory Equipment, Chemicals and Scientific Supplies Channel Enterprise-Wide Services and Digital Science Solutions

  6. Unsurpassed and Evolving Portfolio Mix BioProduction ImmunoDiagnostics Genetic Analysis Clinical Oncology Electron Microscopy Lab Equipment API Lab Consumables Formulation ClinicalDiagnostics Reproductive Health MassSpectrometry Microbiology Chemical Analysis Laboratory Chemicals Manufacturing Human Identification Cell Analysis Cell Culture TransplantDiagnostics Pathology Chromatography Lab Equipment, Chemicals and Scientific Supplies Channel Pharma and Biotech Applied Markets Healthcare Life Sciences Clinical Trial Scientific Supplies Enterprise-Wide Services and Digital Science Solutions

  7. We Take Pride in Our Mission We enable our customers to make the world healthier, cleaner and safer.

  8. A Commitment to Scientific Advancement • Customer focus • Unmatched portfolio • Industry-leading scale • Depth of capabilities We offer products and solutions that enable customers to push the boundaries of innovation

  9. Expanding Capabilities in Pharma Services QUALITY & PERFORMANCE Delivering quality and reliability Leading large and small molecule contract development and manufacturing organization DEPTH OF SERVICES API, biologics, formulation, clinical trials solutions and commercial manufacturing SCALE AND GLOBAL CAPACITY Flexible network to addressincreasingly complex customer needs Industry-leading solutions for early drug development, clinical trial packaging and logistics, and commercial manufacturing for customers of all sizes 75% of all pharmaceutical dosage forms addressed ~40of the top 100 drugs manufactured ~21%of all outsourced FDA approvals over the last decade

  10. Corporate Social Responsibility in Action Business Sustainability • Innovation • Productivity (PPI) • Environmental, Health, and Safety Developing innovative products as responsible corporate citizens Employee Involvement • Community Action Councils • Talent Development • Diversity and Inclusion Supporting our colleagues and communities in the places where we live and work Philanthropic Giving • STEM Education Programs • Scholarships • Corporate Grants Promoting STEM education and inspiring the next generation of innovators We’re committed to our employees, community, and environment.

  11. Creating Sustainable Solutions from Design to Disposal Responsible SourcingIncreasing materials efficiency and minimizing hazardous chemicals Product IdeationEmploying green chemistry and green engineering Eco-Minded ManufacturingPursuing energy, water, and materials efficiencies Product Life CycleTaking back, refurbishing, and recycling products and packaging Using Greener ProductsDesigning products with the environment in mind Lower-Impact Packaging and ShippingReducing our carbon footprint through redesigned and minimal packaging thermofisher.com/sustainability Environmental Sustainability: One Continuous Pursuit

  12. Fisher Scientific Recycling Offerings Programs making a positive impact RightCycle by Kimberly-Clark Professional Tyvek Garment Recycling by DuPont Pipette Tip Box Recycling Turn garments and gloves into useful, eco-friendly products. Recycle used Tyvek garments. Recycle empty pipette tip boxes. fishersci.com/thinkgreen Mitigate waste Continuethe cycle Achieve sustainability

  13. Our Customer Value Proposition • Increase the pace ofresearch • Digital science • capabilities Innovation Productivity • Companion diagnostics development • Technology- based partnership • Production optimization We help our customersaccelerateinnovation and enhanceproductivity, underpinned by quality. • Exclusive tools &applications • Laboratory flow & efficiency • Customer • Clinical trial • & manufacturing services • Supply chain management • Assurance of supply quality & resilience • Outsourced enterprise • services • Compliance to defined standards Quality

  14. Fisher Scientific Channel Premier Scientific Supplies Partner and Laboratory Productivity Enabler • People • Over 750 consultative representatives with deep technical expertise • Dedicated specialists offer life sciences, chemical, safety and production support • Five customer service centers in North America to ensure quick inquiry responses • Products • Industry-leading scientific supplies portfolio • 2.5M products from over 9,000 suppliers globally • Product categories include reagents and chemicals, instruments and equipment, consumables, and safetyproducts • eCommerce Platform • Efficiently search products / order / track shipments • Seamless integration with customer eProcurement systems • Over 70% of orders worldwide are transacted online • Supply Chain • Integrated network designed for next-day delivery • Consolidated and scheduled shipments per customer requirements • Cold-chain logistics & dangerous goods handling

  15. The Fisher Scientific Product Portfolio Provides a Broad Offering Life SciencesSolutions Chemicals Comprehensive chemicals and reagents portfolio for virtually every research application Leading life sciencesportfolio for discovery, diagnostics andbioproduction More than 2.5 million Products Globally Safety & Production LaboratoryProducts Trusted resources to protect your most valuable assets: your people, your facilities and the environment Extensive offerings to increase laboratory productivity

  16. Product Optimization Financial and Operational Benefits What is product optimization? • A comprehensive aggregation,rationalization, and standardizationof your spend What are the benefits? • Aligns strategic business goalsacross strategic sourcing, scientific staff, lab operations, and finance • Third-party conversion targets • Self-manufactured incentives • Savings targets • Enablesmeasurable synergies in sourcing optimization, process efficiencies, asset utilization, and scientific workflow enhancements • Initial benefit is financial and immediately measurable • Expanded benefit is operational and sustainable

  17. Process Components: Managing Change Requires a Clear Process Rationalization Aggregation Manufacturer Supplier A Sales Representative OEM Vendor Supplier B Online Import/Export Supplier C ULS Inventory Manager Visibility to spend from various channels Simplify and optimize the portfolios Optimization Implementation 425 @ $0.90 100 @ $1.05 Pre: $1.13 Post: $0.90 Savings: 20% 200 @ $1.30 50 @ $0.95 75 @ $0.90 Web messaging and utilization reports to drive results Maximize savings with recommended brands

  18. Fisher Scientific Encompass Procurement Services Reduces your total cost of acquisition Supports conversion opportunities to best-value products Significantly consolidates your supplier base Spend Consolidation across the entire lab commodity Improves your researchers’ efficiency Full reporting and audit capabilities Provides “req-to-check” transaction management 18

  19. Fisher Scientific Supplier Diversity Our Supplier Diversity team helps you build a plan to meet your diverse business requirements. • Of the 8,000 vendors we source annually, 2,500 of them file as a small or diverse business • Over 2,000 customers are using a participant in our supplier diversity program • 20% of customers utilize our tier 2 spend data • 11% of customer spend is through our supplier diversity program Managing spend for value-added services Controlling costs such as transportation fees Achieving spend goals with small and/or diverse businesses

  20. Comprehensive, Customer-Centric Business Model Technical Specialists Account Representatives Primary points of contact for recommendations and continuous support Life Sciences, Chemical, Safety and Production Serving Your Needs Industry Segment/Regional Managers Customer Service Support for programs and resources Ensure your needs are met at a strategic level

  21. Fisher Scientific Sales Team Quick Facts

  22. Customer Service Overview Many functions, but a single goal – customer satisfaction • Our Five Customer Service Centers can assist customers with: • Price, product, and availability inquires • Returns/credits • Order management • Order processing • Quotations • Live chat

  23. A Leading Web Platform Continuously investing to create the best possible user experience • Enhanced Customer Experience • Ability to purchase from the largest selection of products from multiple brands and suppliers • Advanced search capabilities to find the products you need quickly • Robust Resources • Easy access to safety data sheets and product certificates • Value-added services, programs, and promotions • Easy Order Management • Fast and easy checkout with Rapid Order and My Lists • Order tracking, reordering, and live chat support • Training Opportunities for fishersci.com • Training is available at fishersci.com/gettingaround One-click access on any device

  24. eProcurement Solutions • Automated connection to your requisition process • Direct connection between procurement systems • Automates your procure-to-pay cycle • Reduces time and cost • Improves efficiency and accuracy • Team of eSolutions specialists to support your integration • Platform agnostic with strong long standing relationships with all major platforms

  25. eBusiness Channels The digital ecosystem is changing the way science is done.

  26. Fisher Scientific Supply Chain, North America Designed to provide you fast, efficient delivery Warehouse System • 550 employees across 14 distribution centers • 12 in the United States, 2 in Canada • Chemical and cold storage capabilities Outbound Service • Most orders arrive within 1 to 2 days • Orders placed by 2 p.m. ship the same day • Orders with priority rush code placed by 4 p.m. ship the same day ISO 9001–2008 Certified • Policies • Procedures • Work instructions cGMP • Certificate print capabilities (COA, COC)

  27. U.S. Logistics Solutions Seattle, WA Agawam, MA Hanover Park, IL Tracy, CA Lehigh Valley, PA Aurora, CO Florence, KY Chino, CA Customer Service Center only Warehouse Only Suwanee, GA Customer Service and Warehouse Dallas, TX Houston, TX Cayey, PR Standard 1-2 business day lead time Emergency service available

  28. Integrated North American Supply Chain Seattle, WA Agawam, MA Hanover Park, IL Tracy, CA Lehigh Valley, PA Whitby, ON Florence, KY Aurora, CO Chino, CA Suwanee, GA Dallas, TX Ottawa, ON Monterrey, NL Edmonton, AB Customer Service Center only Warehouse only Houston, TX Customer Service and Warehouse Cayey, PR 28

  29. Fisher Scientific Supply Chain, Europe Strategically located to provide a high service level with low-cost model Fulfilment and delivery services offer both Fisher Scientific carriers in addition to multi-modal/multi-carrier networks In excess of 50,000m2 of full-service warehousing and regional distribution centers Handle more than 3 million lines annually Integrated value chain Temperature-controlled storage facilities Express air shipment available Most orders arrivewithin 1 to 2 days

  30. Europe Distribution and Customer Service Centers FINLAND NORWAY Customer Service Center Only SWEDEN Warehouse Only Customer Service and Warehouse DENMARK LITHUANIA Milan, IT Barcelona, ES IRELAND Gael, BE NETHERLANDS UK All countries shown in dark blue have sales representation. Where no warehouse or customer service is shown, the country is served from the nearest indicated location. BELGIUM Loughborough, UK POLAND Gothenburg, SE Dublin, IE Pardubice, CZ Schwerte, DE Illkirch, FR Landsmeer, NL GERMANY CZECH REPUBLIC Madrid, ES Langenselbold, DE Vilnius, LT FRANCE AUSTRIA SWITZERLAND For all countries shown in light blue, customer service and logistics will be supported via facilities at Schwerte HUNGARY PORTUGAL ITALY SPAIN 30

  31. Production Solutions: Securing Your Supply Chain • Quality and Compliance, from Order to Delivery • We strengthen your supply chain to help you achieve quality and regulatory compliance. • With Production Solutions, you can be confident that your supply is secure. • Over a century of established trust and integrity delivered through our: • Portfolio • Respected, high-value brands • Consumables, PPE and customizable services • People • Dedicated team of production and controlled environment specialists • Process Compliance • Customer inventory and storage • Supplier and quality management

  32. Production Solutions: We Understand Your Production Challenges That’s why we can offer you key production solutions that: Keep pace with your growth by providing options to facilitate your manufacturing portfolio expansion and adding new critical items to support expanded bills of material Support compliance requirements by providing quality certificates and timely change notifications Secure your supply needs through on-time deliveries that meet your logistics requirement Eliminate process waste by removing internal tactical activities lacking value Improve cost effectiveness by reducing the need for on-site inventory storage and costs

  33. Operational Effectiveness: Our PPI Business System • Process • Standard work and management systems used to operate the business People Everyone fully engaged in PPI, contributing every day to achieve business goals Quality Consistently deliver world-class products and services Productivity Improve operating and process efficiency to strengthen our value to customers Customer • Leadership • Any individual capable of guiding others to move towards a common goal Technology Tools and analytics applied across the enterprise to improve the way work gets done CustomerExperience Exceed expectations to maximize customer success

  34. The Fisherbrand Collection Right Product, Right Value, Right Partner Lab Essentials Equipment & Instruments Consumables Safety • Gloves • Bouffants • Goggles & Glasses • Lab Coats • First Aid • Liquid Handing • Filtration • Storage • Cell Culture • Measuring • Microscopes • Refrigerators & Freezers • Incubators & Ovens • Centrifuges • Electrochemistry • Racks • Thermometers & Timers • Glassware & Plasticware • Tape & Labels • Bags

  35. We Stand Behind Our Products We stand behind our products with a 100% satisfaction guarantee. Buy it, try it, an if within 30 days you don’t love it as much as we do, we’ll give you your money back – guaranteed. fishersci.com/fisherbrandguarantee

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