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De Kindertelefoon

De Kindertelefoon. Basis structuur Kindertelefoon. ‘Management BJZ’. 18 locaties Kindertelefoon (wereldwijd in 136 landen childhelplines). > 800 vrijwilligers landelijk. chats. telefoon. 0800-0432. www.kindertelefoon.nl. “Virtueel Contact Centrum” Min. 16 telefoon lijnen

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De Kindertelefoon

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  1. De Kindertelefoon

  2. Basis structuur Kindertelefoon ‘Management BJZ’ 18 locaties Kindertelefoon (wereldwijd in 136 landen childhelplines) > 800 vrijwilligers landelijk

  3. chats telefoon 0800-0432 www.kindertelefoon.nl “Virtueel Contact Centrum” Min. 16 telefoon lijnen 18 locaties Min. 12 chat lijnen

  4. Contacten in 2012 • Telefoon 109.471 • Chat 67.538 • Gastlessen 672 • Website 419.768 • Forum 160.516 ( 4300 leden) • Habbo < 1300 • Peer to peer 1647 (chats)

  5. Werving, selectie, binding Motivation / competency Exit Continue Program of Thematic and SocialActivitiesfor all volunteers. > 1 jaar

  6. Wat doen vrijwilligers? • -Telefoon • -Chat • -trainingen volgen, deskundigheidsbevordering • Extra taken (carriere mogelijkheden) • -vrijwillige trainer • Mentor and peer mentor • Website beheer • Gastlessen binnen het onderwijs • Forum / moderator • PR activiteiten (magazine bijvoorbeeld)

  7. KT Academie • Nationaal kennis en trainingscentrum • Train de trainer, methodiek ontwikkeling, etc. • Supervisie en audits van trainers / locaties • Chattraining voor diverse organisaties • Training + vrijwilligers management internationaal • Uitwisseling met andere landen

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