Hotline adaptations to meet community needs
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Hotline Adaptations to Meet Community Needs. Equal Justice Conference 2010. Presenters. Keith Morris, Legal Hotline for Michigan Seniors Shoshanna Ehrlich, Center for Elder Rights Advocacy. Hilary Sohmer Dalin, National Council on Aging. Traditional Hotlines.

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Hotline Adaptations to Meet Community Needs

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Hotline adaptations to meet community needs

Hotline Adaptations to Meet Community Needs

Equal Justice Conference 2010


Presenters

Presenters

  • Keith Morris,Legal Hotline for Michigan Seniors

  • Shoshanna Ehrlich,Center for Elder Rights Advocacy

  • Hilary Sohmer Dalin,National Council on Aging


Traditional hotlines

Traditional Hotlines

  • Advice and counsel vs brief services

  • Reaches larger population than brick and mortar services

  • Easy access for rural, homebound, and persons where travel is difficult

  • Staffed by trained attorneys and paralegals


Non traditional use of hotlines

Non-traditional Use of Hotlines

  • Expanded services to meet need in community

    • Part D enrollment

    • Disaster hotlines

    • Foreclosure and housing counseling

    • Benefits enrollment counseling

    • Mediation

    • Others?


Benefits enrollment pilots need in community

Benefits Enrollment Pilots: Need in Community

  • Identified by AoA/NCOA

  • Created 10 benefit enrollment centers in diverse settings

  • Money appropriated in Health Care Reform


Benefits enrollment counseling

Benefits Enrollment Counseling

  • Funding

  • Scope of Service

  • Staffing

  • How it fits into regular hotline structure

  • Michigan’s structure

    • Challenges

    • Benefits

    • Successes


Hotline vs in person models ncoa perspective

Hotline vs In-person models(NCOA Perspective)

  • How Michigan’s service delivery differs from other funded projects

  • Challenges with using a legal hotline as a benefits enrollment center

  • Recognized benefits to using the hotline for benefits enrollment counseling


Other examples of hotline adaptations

Other examples of hotline adaptations

  • Foreclosure prevention counseling

  • Mediation

  • Disaster assistance

  • Others?


Resources

Resources

  • www.legalhotlines.org

  • www.elderlawofmi.org/legalhotline

  • www.seniorlegalhotline.org

  • www.ncoa.org

  • www.centerforbenefits.org

  • Keith Morris, [email protected]

  • Hilary Sohmer Dalin, [email protected]

  • Shoshanna Ehrlich, [email protected]

  • David Mandel, [email protected]


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