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Hotline Adaptations to Meet Community Needs. Equal Justice Conference 2010. Presenters. Keith Morris, Legal Hotline for Michigan Seniors Shoshanna Ehrlich, Center for Elder Rights Advocacy. Hilary Sohmer Dalin, National Council on Aging. Traditional Hotlines.

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hotline adaptations to meet community needs

Hotline Adaptations to Meet Community Needs

Equal Justice Conference 2010

presenters
Presenters
  • Keith Morris,Legal Hotline for Michigan Seniors
  • Shoshanna Ehrlich,Center for Elder Rights Advocacy
  • Hilary Sohmer Dalin,National Council on Aging
traditional hotlines
Traditional Hotlines
  • Advice and counsel vs brief services
  • Reaches larger population than brick and mortar services
  • Easy access for rural, homebound, and persons where travel is difficult
  • Staffed by trained attorneys and paralegals
non traditional use of hotlines
Non-traditional Use of Hotlines
  • Expanded services to meet need in community
    • Part D enrollment
    • Disaster hotlines
    • Foreclosure and housing counseling
    • Benefits enrollment counseling
    • Mediation
    • Others?
benefits enrollment pilots need in community
Benefits Enrollment Pilots: Need in Community
  • Identified by AoA/NCOA
  • Created 10 benefit enrollment centers in diverse settings
  • Money appropriated in Health Care Reform
benefits enrollment counseling
Benefits Enrollment Counseling
  • Funding
  • Scope of Service
  • Staffing
  • How it fits into regular hotline structure
  • Michigan’s structure
    • Challenges
    • Benefits
    • Successes
hotline vs in person models ncoa perspective
Hotline vs In-person models(NCOA Perspective)
  • How Michigan’s service delivery differs from other funded projects
  • Challenges with using a legal hotline as a benefits enrollment center
  • Recognized benefits to using the hotline for benefits enrollment counseling
other examples of hotline adaptations
Other examples of hotline adaptations
  • Foreclosure prevention counseling
  • Mediation
  • Disaster assistance
  • Others?
resources
Resources
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