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Real Time Monitors, Inc. Switch Expert™

Real Time Monitors, Inc. Switch Expert™. Fault. Configuration. Accounting. Performance. Security. Switch Expert ™ Overview. Switch Expert ™ (SE) currently deployed at 80% percent of the INSIGHT-100 community

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Real Time Monitors, Inc. Switch Expert™

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  1. Real Time Monitors, Inc.Switch Expert™

  2. Fault Configuration Accounting Performance Security Switch Expert™ Overview Switch Expert ™ (SE) currently deployed at 80% percent of the INSIGHT-100 community is a PBX network management tool used by on-site personnel to perform their duties in a timely manner. SE follows the Fault, Configuration, Accounting, Performance and Security (FCAPS) model and provides on-site personnel with a time savings tool that provides point and click access to compiled PBX system data. Fault Module: This module processes all system events and alarms produced by the switching system. This module also incorporates a notification process that notifies technicians of system problems. Configuration Module: This module allows privileged users with command line access with integrated VB scripting through Switch Expert via an AES 128 encrypted connection. Accounting Module: This module provides ad-hoc Call Detail Recording (CDR) queries and features call costing via assignable billing cost codes. Performance Module: This module processes raw switch data 24x7 in half-hour increments and is used to produce meaningful switch performance reports to include short and long ACD, Attendant Consoles, Trunk utilization and Quality of Server reports. Security Module: This module provides toll fraud detection and allows security personnel to perform security audits on system users. For CS2100 users, SE records every command Issued to the system by service order or maintenance personnel.

  3. Parent/Child - Configuration The Parent/Child configuration enables the SE children to relay locally processed Call Detail Records (CDR), Traffic and System Events to its parent. If network connectivity is lost between the SE parent and child, the child will automatically operate in a fully functional standalone server mode until the network resources are restored. In addition to monitoring all system events, SE monitors and detects loop contact closures from external devices such as system alarm status, environmentals and switch room access.

  4. Fault Real-Time Fault Monitoring • Intuitive Alarm Filtering • Severity Sorting • Ad-hoc Queries on Historical data • Integrated Event Analyzer • Notifications: • Email • SNMP Traps • Modem Paging • Multiple Site Monitoring (NOC) • Attachable Event Notes • Detects Loop Closures • Integrated Report Wizard

  5. Configuration Secure Switch Access • Switch Access • Integrated VB Scripting • Supported Protocols: • SSH2 • Telnet • RS232 • AES 256 Encryption

  6. Configuration Network Element Monitor • One Windows Server • Monitors up to 100 CS 1000 • Supported Modules: • CDR • Traffic • Alarms • Protocols: • Telnet • SSH

  7. Accounting Real-Time Call Accounting • Ad-Hoc Queries • Real-time call costing updates • Definable Rating • Scheduled Bill Delivery via: Email, FTP and LAN • Master Bill Rollup Summary • Incoming Call Demographics • Integrated Report Wizard

  8. Performance Switch Capacities and Usage • Trunk Capacities • ACD Statistics • Console Studies • Host Traffic • Remote Traffic • Short and Long Term Reporting • Automated Report Scheduling • Customer Definable Reports and Charts • Integrated Report Wizard

  9. Performance QoS Threshold Monitoring • Records over 44 QoS Statistics • Alarms Thresholds: MOS, Delay, Jitter RTCP and R-Value • Historical Playback • Ad-Hoc Queries of collected QoS data • Short and Long Term Reporting • Automated Report Scheduling • Customer Definable Reports and Charts • Integrated Report Wizard

  10. Security Toll Fraud and User Access • Monitors all SE Actions • Toll Fraud • Tracks all CS2100 System Commands • Simultaneous Auth-Code Tracking • Customer Definable Call Limits • Email and SNMP Notifications • Integrated Report Wizard

  11. Security IP Intrusion & Notifications • Definable IP Ranges • Definable Scan • Intervals Hourly, • Daily • Definable Scan • Types • Integrated Scanning • Comparisons • Settable Base Line • Scan • Definable Description • for IP Addresses and • Open Ports • Automated Alarm • Notification on New • Vulnerabilities

  12. FCAPS - Summary Configuration Switch Expert™ Fault Accounting Performance & Security

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