Striving for business excellence implementing the efqm excellence model at statistics sweden
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Striving for Business Excellence: Implementing the EFQM Excellence Model at Statistics Sweden. Lilli Japec, Dan Lisai, Åke Pettersson, Sara Hoff and Marie Collin Q2010 Helsinki , May 4-6, 2010. Quality Management System at Statistics Sweden. Quality framework: The EFQM Excellence Model

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Striving for business excellence implementing the efqm excellence model at statistics sweden
Striving for Business Excellence: Implementing the EFQM Excellence Model at Statistics Sweden

Lilli Japec, Dan Lisai, Åke Pettersson, Sara Hoff and Marie Collin

Q2010 Helsinki, May 4-6, 2010


Quality management system at statistics sweden
Quality Management System at Statistics Sweden Excellence Model at Statistics Sweden

  • Quality framework: The EFQM ExcellenceModel

  • ISO 20252 Market, opinion and social research

  • Method for continuous improvement work: Six Sigma

  • Method for evaluation and follow-up: Modern internal auditing


Quality management organization
Quality Management Organization Excellence Model at Statistics Sweden

  • Quality Director + 4 Quality coordinators

  • Regular monthly meetings with Director General and Deputy Director General

  • Quality coaches at every department (12)

  • External consultants


Business excellence models
Business Excellence Models Excellence Model at Statistics Sweden

  • product quality

  • process quality

  • organizational quality: leadership, strategy and competence


Self assessment and submission document
Self-assessment and Excellence Model at Statistics Swedensubmission document

  • discussions with top management

  • external consultant

  • current approaches identified

  • strengths and weaknesses identified

  • comprehensive picture of Statistic Sweden management system obtained


Improvement work
Improvement Excellence Model at Statistics Swedenwork

  • 15 different areas for improvement identified

  • high priority areas: risk management, competence and customer/user relations

  • ISO 20252: statistics production process


Training and communication
Training and Excellence Model at Statistics Swedencommunication

  • quality recurrent topic at manager meetings

  • training programs for future managers

  • induction training

  • quality coaches, focus on ISO 20252

  • information on intranet about quality efforts

  • “quality network”


Feedback report
Feedback Excellence Model at Statistics Swedenreport

  • December 2009, five external assessors

  • site visit for role model organizations

  • 250-300 points of maximum 1000

  • examples of strong areas:

    • customer segments, assigned individuals responsible for these segments and assigned customer teams for our most important customers

    • internal quality award

    • top management commitment to quality


Feedback report1
Feedback report Excellence Model at Statistics Sweden

  • examples of improvement areas:

    • the transition to a more process oriented organization

    • relevant target setting, comparisons with others and cause and effect relations between how we do things and what we achieve

    • lack of evaluation


Future challenges and supporting factors
Future challenges and supporting factors Excellence Model at Statistics Sweden

  • awareness of our maturity level of business excellence

  • strengths and weaknesses to work on

  • a number of evaluations and assessments have been carried out

  • prioritizing and coordinating activities

  • transition to a process oriented organization, with an upgraded system of quality assurance and quality control elements will take time


Future challenges and supporting factors1
Future Excellence Model at Statistics Swedenchallenges and supporting factors

  • external pressure

  • EFQM model a systematic managerial tool to improve and develop the organization

  • consider all aspects of quality and constantly question if the way we do things leads us to our goals

  • implementation of ISO 20252

  • external evaluation


Thank you
Thank Excellence Model at Statistics Sweden you!

Lilli Japec, PhDQualityDirectorStatisticsSwedenlilli.japec@scb.se


Eqfm model 2010
EQFM Model 2010 Excellence Model at Statistics Sweden


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