Business Service Network (BSN)
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Business Service Network (BSN) Committed To Excellence PowerPoint PPT Presentation


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Business Service Network (BSN) Committed To Excellence. USPS Business Service Network - 2006. BSN Mission. Build strong customer relationships by providing excellent customer service, communications, and information to our most valued customers.

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Business Service Network (BSN) Committed To Excellence

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Business service network bsn committed to excellence

Business Service Network (BSN)

Committed To Excellence

USPS Business Service Network - 2006


Business service network bsn committed to excellence

BSN Mission

Build strong customer relationships by providing excellent customer service, communications, and information to our most valued customers.

Serve as the critical link between customers and postal operations


Business service network bsn committed to excellence

Satisfaction

Loyalty

Retention/Growth

BSN – Committed To Excellence

Excellent Customer Experience

  • Understand the customer

  • Translate their needs

  • Take action

  • Exceed their expectations


Business service network bsn committed to excellence

BSN – Committed To Excellence

Structure

  • Realigned accounts and resources to provide enhanced service

  • Accounts with multiple sites and highly complex issues will receive BSN service from the Area Office

  • Accounts with less complex issues will receive BSN service from the District Office


Business service network bsn committed to excellence

BSN – Committed To Excellence

Structure (cont’d.)

  • Established a HQ National Service Improvement Team

    • Systemic issue identification and resolution

    • Segmented by industry

      • Mail Service Providers

      • Packages

      • Retail

      • Finance

      • Printers


Business service network bsn committed to excellence

BSN – Committed To Excellence

Proposed Timeline

  • Announced changes on February 14 to BSN employees

  • National Service Improvement Team in place by early April

  • Area resources in place by late-April

  • District resources in place by late-May

  • Full implementation by end of Fiscal Year


Business service network bsn committed to excellence

BSN – Committed To Excellence

Partner for Success

Business Service Network

Customer


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