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5. Tour operators and sustainability. Why is it relevant? Growing consumer demand / expectation Presure from society (e.g. NGO‘s) Reputation of company (risks) Being an attractive company for employees Sustainable companies perform better !  Corporate Social Responsibility (CSR).

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5. Tour operators and sustainability

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5. Tour operators and sustainability

Why is it relevant?

Growing consumer demand / expectation

Presure from society (e.g. NGO‘s)

Reputation of company (risks)

Being an attractive company for employees

Sustainable companies perform better !

 Corporate Social Responsibility (CSR)


2. Tour operators and sustainability

Standards and logo for sustainable suppliers

  • Common TO sustainability standards for Hotels

  • Logo’s in catalogues

2009 

15 % increase


2. Tour operators and sustainability


European Tour operator associations expect their members to work towards sustainability

ANVR, Netherlands

 FTO / ABTA, UK

 ABTO, Belgium

 ASR, Germany

 ASTOI, Italy


4. Tour operators and sustainability

  • Areas of management / influence

  • Internal management (environment, social)

  • Product development (selecting suppliers)

  • Suppliers and Sustainability (motivating suppliers)

  • Co-operation with destinations

  • Customer communication


Travelife

supports an integrated and efficient

introduction of sustainability within

Tour operators


5. Tour operators and sustainability

Travelife instruments and tools:

A. Management system

B. Training

C. Suppliers Sustainability System

D. Reporting

E. Market place


A. Travelife management system

Commitment & Capacity building

Baseline

assessment

Reporting

Sustainability

Policy declaration

Monitoring

Action planning and implementation


4. Tour operators and sustainability

  • Travelife obligatory requirements

     Sustainable tourism co-ordinator

     Training / qualification

     Policy statement

  •  Obligatory actions

  •  Forbidden products and services

     Standardization in reporting


4. Tour operators and sustainability

  • B. Travelife Training

     Online training

    Including best practices

    Online exam and Travelife certificate

    English, Dutch and Spanish


4. Tour operators and Sustainability

C. SuppliersSustainability System

Standards for suppliers (e.g. Hotels)

140 Social and environmental criteria

Certification system

Common data-base (all suppliers)

“green” logo’s in catalogues


www.its4travel.com

Feedback

Travelife handbook


Checklist


Common TO logo for sustainble products

First Choice

Winter 2008

Virgin Holidays

Winter 2008


4. Tour operators and sustainability

  • D. Action planning and reporting

     Based on 150 different solutions

  • Yearly reporting to the TO association

  • Online


Internal management: social

  • Action planning and reporting

  • Trade union membership

  • Formal contracts

  • Healthcare insurance

  • Pension funds

  • Education opportunities

  • No discrimination

  • Preference for local staff

  • Complains procedure for staff


Internal management: environment

  • Action planning and reporting

  • Promotional materials of sustainable paper

  • Sustainable purchasing

  • Energy reduction

  • Waste reduction and recycling

  • Water saving

  • Soft Mobility

  • Staff training and awareness raising


Supply Chain Management

  • Action planning and reporting

  • Prefer environmentally friendly transport

  • Carbon compensation by suppliers

  • Prefer with sustainable accommodations

  • Prefer local restaurants

  • Chose excursions supporting local communities

  • Activities comply with sustainability standards


Costumer Communication

  • Action planning and reporting

  • Communicate your sustainability policy

  • Inform about do’s and don’t in the destination

  • Provide code of conducts to clients on sensitive activities

  • Inform clients about carbon compensation opportunities

  • Inform about illegal souvenirs

  • Promote client donation to local projects


4. Tour operators and sustainability

E. Travelife Market Place

 European tour operators are actively looking for “sustainable” partners & suppliers

 Global overview of existing “sustainable” suppliers

 Accommodations, excursions, incoming tour operators


Travelife: also for incoming tour operators !


Distinguish yourselve from competitors and be ready

for the future….

….take sustainability seriously

We can support you !


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