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Changeability of ERP Systems Literature Research

Changeability of ERP Systems Literature Research. Master Thesis Presentation Business Administration Programme Supply Chain and Operations. Master student: Vitosh Kolev Doynov Supervisor: prof. dr. Manda Broekhuis Client and supervisor: prof. dr. Laura Maruster

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Changeability of ERP Systems Literature Research

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  1. Changeability of ERP Systems Literature Research Master Thesis Presentation Business Administration Programme Supply Chain and Operations Master student: Vitosh Kolev Doynov Supervisor: prof. dr. Manda Broekhuis Client and supervisor: prof. dr. Laura Maruster Client and supervisor: prof. dr. ir. J.C. (Hans) Wortmann

  2. Contents • Introduction • Research questions • Methodology and Research Design • Results • Conclusion • Questions and comments

  3. Introduction • ERP – a concept, composed of a set of processes, methods and techniques for effective planning and control of resources¹. • ERP – a cornerstone in any organization². • The maintenance of the EPR systems is expensive - an average ERP upgrade carries a price tag of $1.5 million³. • In general change is a risk factor, contributing to project failure⁴.

  4. Research questions • What is ERP changeability? How is it defined in the literature? • What framework for ERP changeability can be used in order to analyze ERP changeability results? • What recommendations and applications for ERP practitioners can be derived from the analysis of the results?

  5. Methodology and Research Design I • Literature review provides possibilities to summarize report and evaluate previously reported evidence⁵. • Table with following columns is created: • Title • Description of Change • Agent of Change • Effect of Change • Mechanism of Change • Organizational Impact

  6. Methodology and Research Design II • Content analysis for determination of Organizational Impact. • Three standard⁶ steps for content analysis: • Open Coding • Axial Coding • Selective Coding

  7. Changeability – How to define it? • Aspects of changeability⁷: • change agents • change effects • change mechanisms • System parameters of changeability: • Flexibility • Adaptability • Scalability • Modifiability • Robustness

  8. Introduction of selected framework • ERP changeability can be expressed with the terms⁸: • Configuration • Modification • 13 change mechanisms are recognized.

  9. Results I • Results from the Content analysis steps: • Open Coding • Axial Coding • Selective Coding

  10. Results II • Mechanisms of change from • the 18 case studies. • Summarized results of change • effects. • Summarized results for • expectedchange effects.

  11. Results III • Organizational Impacts of ERP • changeability project. • Total number of studies, • having the organizational impacts – resistance, chaos and tension. • Presence of Tension, Resistance • and Chaos in case studies, where functionality loss and bad performance are reported.

  12. Results IV • Sequence of negative • organizationalimpacts of two selected changeability projects.

  13. Conclusions • What have we done? • Presentation and test of ERP changeability framework. • Collection and summary of organizational impacts from ERP changeability projects. • What knowledge have we obtained? • Results from the ERP changeability framework test. • Summary of organizational impacts from ERP changeability projects. • Why is it useful? • Strengths and weaknesses of the paper.

  14. Thank you for your patience! Please, share Your questions and comments for this paper!

  15. References • Schönsleben, P. (2012). Integral Logistics Management. CRC Press • Motiwalla L. F., Thompson, J. (2012). Enterprise Systems for Management, Pearson Education Inc. • Bonasera, J. (2002). AMR Research Report Evaluates the Costs, Challenges and Added Benefits of ERP Upgrades, AMR Research [www document] http://www.thefreelibrary.com/AMR+Research+Report+Evaluates+the+Costs,+Challenges,+and+Added...-a084208743 (accessed 26th August 2013) • Brehm, L., Heinzl, A., Markus, M. (2001). Tailoring ERP Systems: A Spectrum of Choices and their Implications. Proceedings of the 34th Hawaii International Conference on System Sciences • Denyer, D., Tranfield, D. (2009). The Sage handbook of organizational research methods. Los Angeles (CA): SAGE • Cavana, R.Y., Delahaye, B.L. Sekaran, U. (2001). Applied Business Research: Qualitative and Quantitative Methods, Wiley, Brisbane • Ross, A. M., Donna, H. R., Hastings, D.E. (2008). Defining Changeability: Reconciling Flexibility, Adaptability, Scalability, Modifiability and Robustness for Maintaining System Lifecycle Value. System Engineering, 11(3):246-26 • Brehm, L., Heinzl, A., Markus, M. (2001). Tailoring ERP Systems: A Spectrum of Choices and their Implications. Proceedings of the 34th Hawaii International Conference on System Sciences

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