“I’m Here for You!” Customer Satisfaction Campaign Vesta : The Industry Leader in Customer Satisfaction. Why are we here today ?. Vesta’s Board of Directors and leadership team have declared Customer Service Enhancement Is Our Number One Goal for 2014!
“I’m Here for You!”Customer Satisfaction CampaignVesta: The Industry Leader in Customer Satisfaction
Why are we here today?
Vesta’s Board of Directors and leadership team have declared
Customer Service Enhancement
Is Our Number One
Goal for 2014!
Other goals include Profitability, Technology, Strengthening & Developing Management Team, and Business Development
Do we need to be the best? Absolutely!
The world has changed.
Today, customers are able to find our competitors easily and make their own choices.
We live or die by the customer’s sword. Every way we interact with the customer makes a difference to our Bottom Line.
What does this button mean to me?
Tells the Customers They ‘Rule’
Reminds Me to Focus on Them
Put This In Your Wallet!
High Tech, High Touch
Vesta leverages technology to enhance Customer Satisfaction.
The Eagle Eye inspection app, designed for the iPad, is a powerful tool for anyone responsible for the management of facilities and amenities. It’s a paperless inspection checklist, customized for particular needs, that delivers reports in digital document form via email to whomever you choose.
‘Everyone is a Customer, or Should Be’
Residents and Guests
The Telephone Caller
Vendors (we are their customers too)
Restaurant & Bar Patrons
Special Event Audiences
Developers of Planned Communities
(Even the Invisible Online Customer)
Your Fellow Vesta Team Members
Who else is a customer?
“A business needs more than excellent products, good technical service, efficient procedures, and more competitive prices to win customers.
“It also needs to truly connect with its customers through authentic, human-to-human interactions that satisfy not only their practical needs, but their emotional wants.”
– Lee Cockerell, in ‘The Customer Rules’
Poor customer service
feedback would include:
The Vesta Vow calls for:
Gracious Greetings Enjoyable Experiences Fond Farewells.
Take a moment to think of an example where you exceeded expectations, or made the client’s experience memorable, or offered a random act of kindness.