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品質管理. Chap 1. 品質觀念導入 台大生機系 方煒. 前言. 1945 日本是二次世界大戰之戰敗國,在面臨原物料及生產設備、生產技術等嚴重短缺的情況下,展開戰後復建工作 1980 在短短三、四十年內,日本的工業竟然能重新站起來,甚至把美國引以為傲的產業 ( 如:汽車業、電子產業、電視、音響等產業 ) 逐一打敗,而成為全球新的經濟強國,其成功的秘訣為何? 1980, NBC 製作一電視專輯探討此主題,其題目是: 〝 日本能,我們為什麼不能 ? 〞. 何謂品質. 第一要項 : 品質的定義

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Chap 1.


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  • 1945

  • 1980 ()

  • 1980, NBC

    ?


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  • :

    • customer loyalty

  • :

    • ()

  • :

    • 6 sigma

  • :

  • KPI ,


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Walter a shewhart

(Walter A. Shewhart)

Shewhart Cycle Deming Cycle

Plan (Do ()Check ()Action ()

Kaizen

check-improvement-analysis


W edwards deming

(W.Edwards Deming)

(1)

1.

2.

3.

4.

5.

6.

7.


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(W.Edwards Deming)

(2)

8.

9.

10.

11.

12.

13.

14.


Joseph m juran

(Joseph M. Juran )


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(1)


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(2)


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Armand feigenbaun

(Armand Feigenbaun)


Armand feigenbaun1

(Armand Feigenbaun)

  • (Total Quality Control)

    TQC


Armand feigenbaun2

(Armand Feigenbaun)


Karou ishikawa

( Karou Ishikawa)

  • (CWQC)


Karou ishikawa1

( Karou Ishikawa)

  • (1)

    QC


Karou ishikawa2

( Karou Ishikawa)

  • (2)

    QC

    QC

    QC


Philip b crosby

(PHILIP B. Crosby

  • 1. (Uncertainty)2. (Awakening)3. (Enlighetment)4. (Wisdom)5. (Certainty)


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  • (QI)(TQM)

  • qQ


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qQ


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(A)

(CS)

(TQ)

(RE)

(B)


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(TQM)

TQM


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(TQM)

  • TQM

  • TQM

    TQM

    -

  • TQM

    -ISO 8402


Iso 8402 tqm

ISO 8402TQM

TQM


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6

TQM

  • / /

CWQC

  • //

TQC

  • / QITQCC

QA

QC

  • /QFD/ISO 9000

QI

  • SPC / QC

19 1920 1940 1950 1970 1980 1990

1940 1960 1960 1980 1990 2000


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Tqm 3c5t

TQM3C5T

3C (Constancy of Purpose)

(Customer Focus)

(Continuous improvement)

5T (Top) (Total involvement) (Training)

(Teams)

(Tools)


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TQM


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(CS)?


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WHO

? WHAT

HOW

HOW MUCH


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  • 70%

  • 5

  • 111

  • 13

  • 1004.

  • 1. 25

  • . 70%.


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--


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  • a)().

  • (b)()

  • (c)


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Quality

Cost

Speed

Value


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Plan

Do

Check

Action


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  • ()


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()

/)

/


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(KANO)


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(Value Hierarchy)

(Desired End-States)

(Consequences)

/

(Attributes)


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PLAN

ACTION

A

P

C

D

CHECK

DO

PDCA


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(moment of the truth)


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  • 1/

  • 5

  • 15

  • 5/

  • 5


  • 5022206


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    15


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    5022206

    MEASURMENT MATTERS

    If you cant measure it,

    you cant manage it.


    5022206

    :

    1.

    2.

    3.

    4.


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    Henry Stimsor


    5022206

    Chap 2.


    5022206


    5022206


    5022206

    1-10-100

    (The Ritz-Carlton Hotel) 1-10-100 Rule

    110100

    "What costs you a dollar to fix today will cost to $10 fix tomorrow and $100 to fix downstream."


    5022206

    Just Do It

    Do It Right

    Do the Right Thing

    Do the Right Thing Right

    Do the Right Thing Right the First Time

    Do the Right Thing Right the First Time and Every Time

    Do the Right Thing Right the First Time and Every Time From Top


    5022206

    (1)


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    (2)


    5022206

    (3)


    5022206

    (4)


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    5022206


    5022206


    5022206


    5022206


    5022206


    5022206


    5022206


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      • 0~100%


    5022206

      • ?

      • ?

      • ?

      • ?

      • ?

        50~1011


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    10

    0%

    100%

    0


    5022206


    5022206


    5022206

    • (Problem Solving Process

    SDCA

    S

    D

    C

    A

    PDCA

    P

    D

    C

    A

    A S

    C D

    A P

    C D


    5022206

    PDCA

    Shewhart PDCAplandocheckaction


    5022206

    PDCA SDCA

    A

    S

    C

    D

    P

    D

    A

    C


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    PDCA


    Sdca 1

    SDCA1

    Standardization

    Do


    Sdca 2

    SDCA2

    check the result

    Action


    5022206

    P

    D

    A

    C


    5022206


    5022206

    (1)

    • (Project Team)


    5022206

    (2)


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    (1)


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    (2)

    • ()


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    (3)

    • ()


    5022206

    (4)


    5022206

    (1)


    5022206

    (2)

    • PDCA


    5022206

    (

    n


    5022206

    --

    1.

    2.

    3.

    4.


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    1.

    2.

    3.

    8.

    4.

    7.

    6.

    5.

    QC Story


    5022206

    • D1

    • D2

    • D3

    • D4

    • D5

    • D6

    • D7

    • D8


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    5

    I

    II

    IV

    V

    III


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    XX


    5022206

    XX


    5022206

    A

    B

    C


    5022206


    5022206


    5022206

    /


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    5022206

    (1)

    1.2.3. 4.5.6.7.

    8.


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    (2)

    9.

    10.

    11.

    12.

    13.

    14.

    15.


    5022206


    5022206

    ()


    5022206

    (1)


    5022206

    (2)


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    5022206


    5022206


    5022206

    )


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    5022206

    pH3.2~4.3

    (1)pH

    (2)


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    5022206


    5022206


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    5022206

      • (BENCH MARKING)


    5022206


    5022206

    //


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    //


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    A

    P

    D

    C


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    F. DFSS RSM

    E. ANOVA

    Level 3

    QC

    Level 2

    QA

    Level 1

    D. QFD(PROCESS MAPPING)

    C. FMEAMSADOETM

    B. (PROCESS MAPPING)SPC8DQC7NQC7

    A. QC Program


    5022206

    1

    S-D-C-AP-D-C-A


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    2

      • SDCA


    5022206

    • 5 S

    • ISO9000


    5022206

    • -

    • -

    • -

    • - ISOUL


    5022206

    -

    • VS.

      3

      • KPI

  • --


  • 5022206

    5S


    5022206

      • SPEC

      • SOP


    5022206

    QC

    • (QA) QCQC

    • QC


    5022206

    --


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    ISO 9000

    • ISO 9000

    • ISO


    5022206

    ISO 9000


    Quality tools

    QC 7 tools

    New QC 7 Tools

    PDPC

    KJ

    Quality tools


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    -

    1.

    2. KPI

    3.


    5022206


    5022206

    (KPI)

    (data)


    5022206

    KRA() KPI


    5022206

    /

    ?

    ?


    5022206

    (KPI)

    (data)


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    1.

    2.NCOQ (Inspection Cost) (Scrap Cost) (Rework Cost) (Warranty)


    5022206

    3.VQA

    4.MQA

    5.DFM/DQA6


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    %

    1

    2

    3

    4

    5

    6

    7

    8

    9

    10

    11

    12


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    -

    1.

    2.

    3.

    4.

    5.


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    Function level

    -FUNCTION LEVEL


    Activity level

    -ACTIVITY LEVEL


    Task level

    -TASK LEVEL


    5022206


    5022206

    10

    2

    2

    4

    18

    3

    4

    3

    2

    3

    12

    8

    4

    4

    4

    20

    2

    2

    1

    2

    5

    10

    6

    3

    4

    4

    17

    10

    4

    3

    4

    21

    1

    8

    3

    3

    4

    18

    3

    6

    3

    3

    4

    16

    ()


    5022206

    (VOC)

    (QE)

    QC

    WBS

    QFD

    (DOE)(TM)

    (FTA)

    (FMEA)

    Robust Design)

    (AQC)

    (SPC)


    5022206


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