Local Number Portability
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Local Number Portability The experience in Cayman. Frans Vandendries 8 th Caribbean Ministerial Strategic Seminar 9 th February 2011. What is Number Portability?. Customers maintain their number while changing their service provider Direct benefits to consumers

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Local Number Portability The experience in Cayman

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Local number portability the experience in cayman

Local Number Portability

The experience in Cayman

Frans Vandendries

8th Caribbean Ministerial Strategic Seminar

9th February 2011


What is number portability

What is Number Portability?

  • Customers maintain their number while changing their service provider

  • Direct benefits to consumers

    • Facilitates choice of preferred service provider

    • Increased competition to retain or acquire customers

    • Lower prices and improved quality of service

  • LIME’s objective:

    • Promote consumer choice

    • Establish simple process for smooth transition between service providers, to minimize any disruption in service

2


The cayman solution

The Cayman Solution

  • Calls routed using “local” databases

    • Operators have flexibility to choose own approach

  • Synchronized to central reference database (“CRD”)

  • Numbers ported between operators through order management system provided by CRD manager

    • LIME will adopt automated procedures for better customer experience, both “in” and “out”

  • Mandated “go-live” date of 1st July 2011

3


What we have achieved

What We Have Achieved

  • Industry “Consortium” established to manage selection of CRD Manager

    • Consortium and two of three sub-committees chaired by LIME

    • LIME drafted RFP, first drafts of inter-operator “business rules” and contract for CRD manager

    • LIME Project Manager is de-facto Consortium project manager

  • CRD Manager selected, in contract negotiations

  • High-level porting process agreed among operators

4


Next steps

Next Steps

  • Details of inter-operator “business processes” being finalized

    • Maximum porting interval

    • Routing Prefix (replaces NXX)

    • Customer choice validation process (SMS, IVR)

    • Etc.

  • Installation of CRD, internal solutions

    • Bulk of the work is internal to each operator

  • Testing of End-to-End Solution

  • Inter-operator Agreements to be revised

    • For example, under present arrangements, overseas text messages to Cayman customers will fail once LNP is introduced

5


What we have learned

What We have Learned

  • Portability is far more complex than anticipated

    • No operator in Cayman had direct experience with LNP

  • Establishing portability is resource-intensive

    • All parts of an operator’s business are affected (“far reaching tentacles”)

    • Careful project management is critical, both within operators and for the industry as a whole

  • The “network” is the easy part

    • The complexity is in the back office systems, and in modifying internal business processes

    • Particularly with fixed line provisioning

6


What we have learned cont d

What We have Learned (cont’d)

  • The regulator is a key participant

    • But it should be an operator-led process

  • Spend time up front on the inter-operator organization

  • Operators have little experience co-operating

    • “Trust” issues

    • Many details have been contentious

    • It is not clear whether all operators have the same interest as LIME in promoting portability

    • Disputes have had to be raised to the regulator, with mixed support from regulator

  • A change in mind-set is required

    • Closer cooperation in order to compete

7


Implications

Implications

  • The decision to implement is the easy part

    • Clear and overwhelming benefit to consumers

    • Still need to address costs, though

  • Focus on details of inter-operator cooperation

    • Ideally resolve before implementation, e.g. as part of decision to proceed

    • Portability cannot be implemented faster than the slowest of the operators

  • Project Management Matters

    • At all levels (industry, operators)

    • Too important to leave to haphazard implementation

    • Consider third party hired by regulator

8


Implications cont d

Implications (cont’d)

  • Consider targeted implementation

    • Most consumers, newer switches are on the mobile network

    • Regional platforms more likely to be mobile

    • Most complexity for operators is on the fixed network

  • Consider “piggybacking” on implementation in other countries

    • Upgrades to regional mobile platforms, expertise gained in larger networks, e.g. Jamaica, more likely to be “portable” to other countries

9


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