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We are IT Building the IT Community . . . Together. Computing and Telecommunication Services. Dennis Fouty, Ph.D. Information Technology September 5, 2003. CTS. We provide the enterprise technology infrastructure needs of UH and UHS.

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Computing and telecommunication services

We are IT

Building the IT Community . . . Together

Computing and Telecommunication Services

Dennis Fouty, Ph.D.

Information Technology

September 5, 2003


CTS

We provide the enterprise technology infrastructure needs of UH and UHS

CTS focuses on providing products and services that allow the University to best meet its goals of teaching, research, and service to its customers


Everyday
Everyday . . .

We strive to provide a suite of stable, effective products and services that meet the day-to-day operational needs of our customers

“Through teamwork with IT colleagues, faculty, students and staff, we provide the technology infrastructure services to help achieve the mission of UH”





We design and provide high-performance computing and visualization environments for our research faculty




Key 2003 accomplishments
Key 2003 Accomplishments environments

  • Fulfilled over 12,000 requests for service

  • Processed over 45,000,000 telephone calls.

  • Answered over 400,000 calls to the UH main switchboard

  • Transmitted over 19,000 hours of instructional video

  • Administered over 150 enterprise class servers

  • Processed over 120,000 high performance computing jobs.

  • Provided over 60,000 email accounts

  • Processed over 40,000,000 email messages.

  • Managed (and spent) over $12,000,000 on the technology infrastructure.


Key 2003 accomplishments1
Key 2003 Accomplishments environments

  • CougarNet Active Directory

  • Exchange 2003 Environment

  • Continued refresh of campus network to expand access

  • SPAM flagging


Key 2003 accomplishments2
Key 2003 Accomplishments environments

  • Wireless networks

  • Storage Area Networks for Instructional Support Network, Administrative, High Performance

  • Collaborating in the creation of national and international supercomputing grids and state and national optical networks.


Where we re going in 2004
Where we’re going in 2004 environments

  • Enhance and maintain our technology infrastructure

    • Continue Network upgrade

    • Further Grid Research computing

    • Systems, including PeopleSoft

    • Continue wireless mobility

    • Implement Unified Messaging

    • Continue Network Convergence

    • Migrate to Exchange 2003


Where we re going in 20041
Where we’re going in 2004 environments

  • Hardening our Critical Infrastructure for security and reliability

    • moving more of underground facilities and equipment above ground

    • Reengineering UHS Data Center power and environmental systems

    • Implementing greater security tools for our networks and systems


Where we re going in 20042
Where we’re going in 2004 environments

  • Enhance our proactive business and technological excellence approach to

    • analyze operations for effectiveness and efficiencies serving customers

    • focus on end-to-end performance management

    • enhance our processes to better serve our customers

    • developing our resources


Enterprise computing systems
Enterprise Computing Systems environments

  • Designs, implements and administers over 166 enterprises computing systems for UH and UH system

Fran Beach

2-4711

[email protected]


Network and computing operations
Network and Computing Operations environments

  • For services ranging from voice to video, NCOG serves at the single contact point to obtain service for Computing and Telecommunication needs

Sam Longoria

2-4723

[email protected]


Network planning and development
Network Planning and Development environments

  • Covers all voice, video and data networking related services

  • Engineers and designs the convergence of network services

Charles Chambers

2-4624

[email protected]


High performance computing
High Performance Computing environments

  • Evaluates, implements, supports new and emerging technologies used at the cutting edge of computational research

  • Provides HPC computing, data, visualization and communications infrastructure for UH research faculty

Kim Andrews

2-4630

[email protected]


Business services group
Business Services Group environments

  • Addresses Business Operations, from fiscal planning and monitoring to billing


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