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We are IT Building the IT Community . . . Together. Computing and Telecommunication Services. Dennis Fouty, Ph.D. Information Technology September 5, 2003. CTS. We provide the enterprise technology infrastructure needs of UH and UHS.

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Computing and telecommunication services

We are IT

Building the IT Community . . . Together

Computing and Telecommunication Services

Dennis Fouty, Ph.D.

Information Technology

September 5, 2003


Computing and telecommunication services

CTS

We provide the enterprise technology infrastructure needs of UH and UHS

CTS focuses on providing products and services that allow the University to best meet its goals of teaching, research, and service to its customers


Everyday

Everyday . . .

We strive to provide a suite of stable, effective products and services that meet the day-to-day operational needs of our customers

“Through teamwork with IT colleagues, faculty, students and staff, we provide the technology infrastructure services to help achieve the mission of UH”


Computing and telecommunication services

We meet our customers face-to-face to install voice, data and video services


Computing and telecommunication services

We design and operate networks to serve UH and UHS


Computing and telecommunication services

We monitor systems and networks 7x24 - 365


Computing and telecommunication services

We design and provide high-performance computing and visualization environments for our research faculty


Computing and telecommunication services

We maintain a sound financial and business position so that we can provide value added services


Computing and telecommunication services

We deliver administrative and academic computing environments


Key 2003 accomplishments

Key 2003 Accomplishments

  • Fulfilled over 12,000 requests for service

  • Processed over 45,000,000 telephone calls.

  • Answered over 400,000 calls to the UH main switchboard

  • Transmitted over 19,000 hours of instructional video

  • Administered over 150 enterprise class servers

  • Processed over 120,000 high performance computing jobs.

  • Provided over 60,000 email accounts

  • Processed over 40,000,000 email messages.

  • Managed (and spent) over $12,000,000 on the technology infrastructure.


Key 2003 accomplishments1

Key 2003 Accomplishments

  • CougarNet Active Directory

  • Exchange 2003 Environment

  • Continued refresh of campus network to expand access

  • SPAM flagging


Key 2003 accomplishments2

Key 2003 Accomplishments

  • Wireless networks

  • Storage Area Networks for Instructional Support Network, Administrative, High Performance

  • Collaborating in the creation of national and international supercomputing grids and state and national optical networks.


Where we re going in 2004

Where we’re going in 2004

  • Enhance and maintain our technology infrastructure

    • Continue Network upgrade

    • Further Grid Research computing

    • Systems, including PeopleSoft

    • Continue wireless mobility

    • Implement Unified Messaging

    • Continue Network Convergence

    • Migrate to Exchange 2003


Where we re going in 20041

Where we’re going in 2004

  • Hardening our Critical Infrastructure for security and reliability

    • moving more of underground facilities and equipment above ground

    • Reengineering UHS Data Center power and environmental systems

    • Implementing greater security tools for our networks and systems


Where we re going in 20042

Where we’re going in 2004

  • Enhance our proactive business and technological excellence approach to

    • analyze operations for effectiveness and efficiencies serving customers

    • focus on end-to-end performance management

    • enhance our processes to better serve our customers

    • developing our resources


Enterprise computing systems

Enterprise Computing Systems

  • Designs, implements and administers over 166 enterprises computing systems for UH and UH system

Fran Beach

2-4711

[email protected]


Network and computing operations

Network and Computing Operations

  • For services ranging from voice to video, NCOG serves at the single contact point to obtain service for Computing and Telecommunication needs

Sam Longoria

2-4723

[email protected]


Network planning and development

Network Planning and Development

  • Covers all voice, video and data networking related services

  • Engineers and designs the convergence of network services

Charles Chambers

2-4624

[email protected]


High performance computing

High Performance Computing

  • Evaluates, implements, supports new and emerging technologies used at the cutting edge of computational research

  • Provides HPC computing, data, visualization and communications infrastructure for UH research faculty

Kim Andrews

2-4630

[email protected]


Business services group

Business Services Group

  • Addresses Business Operations, from fiscal planning and monitoring to billing


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